Check paper size
Make sure the paper size being used matches the size you selected.
Check Original Size setting
Make sure that the Original Size setting is Automatic or the size of the original document that you are copying.
Scan troubleshooting

Scanner does not respond

These are possible solutions. Try one or more of the following:
Check messages
Resolve all error messages.
Check power
If the light is not on, make sure the printer is plugged into a properly grounded outlet. Make sure the power cord
is properly connected to the printer.
Check printer default and pause settings
1Do one of the following:
•In Windows Vista, click Control Panel.
•In Windows XP, click Start.
2Click Printer or Printers and Faxes.
3Double-click the printer you want to check.
4Click Printer.
5Make sure no check mark appears next to Pause Printing. If a check mark appears next to Set As Default Printer,
you must select the correct printer from a list each time you print.
Removing and reinstalling the software
For more information, see “Removing and reinstalling the software” on page 147.

Scan was not successful

These are possible solutions. Try one or more of the following:
Check USB cable connection
1Check the USB cable for any obvious damage.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the USB symbol.
Restart computer
Turn off and then restart your computer.
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