Symptom | Cause | Solution |
Paper frequently | You are using paper that does not meet | Use recommended paper and specialty |
jams. | the printer specifications. | media. |
|
| Refer to the Card Stock & Label Guide |
|
| available on Lexmark’s Web site at |
|
| www.lexmark.com for detailed |
|
| specifications. |
|
| See Clearing jams for more information. |
|
| See Avoiding jams for information that |
|
| can help prevent jams from occurring. |
|
|
|
| You have loaded too much paper or too | Make sure the stack of paper you load |
| many envelopes. | does not exceed the maximum stack |
|
| height indicated at the back of the tray or |
|
| on the multipurpose feeder. |
|
|
|
Paper frequently | Guides in the selected tray are not set to | Move the guides in the tray to the correct |
jams (continued). | the appropriate position for the size paper | position. |
| loaded. | See Loading the trays for detailed |
|
| |
|
| instructions. |
|
|
|
| You did not change the paper size dial. | Select the size on the dial that matches |
|
| the size of the paper loaded in the tray. |
|
| Note: If you want to select the universal |
|
| size setting, it is the last icon on the dial. |
|
|
|
| The paper has absorbed moisture due to | Load paper from a fresh package. |
| high humidity. | Store paper in its original wrapper until |
|
| |
|
| you load it. |
|
| See Storing paper for more information. |
|
|
|
| The paper pick rollers are worn and dirty. | Replace the pick rollers. See Calling for |
|
| service. |
|
|
|
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