Calling for service | Lexmark 812 instruction

17 Calling for service

When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. Refer to the label on the back of the printer near the power cord for this information.

Note: The serial number is also listed on the menu settings page you can print from the Utilities Menu. See Printing a menu settings page for more information.

For service in the U.S., call 1-859-232-3000. For other countries or regions, refer to the numbers listed on the drivers CD.

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Lexmark 812 manual Calling for service

Contents

Lexmark W812 Page Table of contents Loading the trays Replacing the fuser Index 191 Printer overview Page Sheet trays Sending a job to print Canceling a job from a Windows desktop Canceling a job from the printer operator panelCanceling a job from the Windows taskbar Canceling a job from a Macintosh computer Conserving supplies Holding a job in the printer Printing and deleting held jobs Accessing held jobs from the operator panel Recognizing when format errors occur Reserving print jobs Repeating print jobsVerifying print jobs Printing confidential jobs Enter PIN = Paper and specialty media specifications Paper Transparencies LetterheadPrinting on letterhead Labels Card stock Linking trays Loading 250-sheet trays Letter, A4, A5, or JIS B5 size paperPage Page A3, JIS B4, legal, 8.5x13, or 11x17 size paper Page Loading 500-sheet trays Page Loading the multipurpose feeder Page Printing envelopes Storing supplies Tips for successful printingStoring paper Avoiding jamsPage Using the optional duplex unit Checking an unresponsive printer Blank pages Solving print quality problemsBlack pages Gray background Print too lightPrint too dark Uneven print density White or black line Print irregularitiesStreaked horizontal lines Toner specks Easily when you handleStreaked vertical lines Toner rubs off the paper Clipped images Incorrect marginsGhost images Paper frequently Solving paper feed problemsJams Jammed paper Message remainsAfter you remove That Solving printing problems Expected to print Held jobs do not printJob takes longer than Select Large jobs do not Tray linking does notWork Collate Option does not operate Solving other option problemsCorrectly after it is installed, or it Stops working Calling for service Understanding jam messages Paper jam messages Clearing jams Clearing 200/201 jams from the paper tray Clearing 200/201 jams from the multipurpose feeder Clearing 203 jams from the fuserPage Clearing 202 jams from the print cartridge Clearing 230/231/232 jams from the duplex unit Page Ordering a print cartridge Ordering suppliesOrdering a fuser Determining the status of supplies Recycling used supplies Replacing the print cartridge Removing the old print cartridge Installing the new print cartridge Page Replacing the fuser Removing the old fuserPage Installing a new fuser Reset Maint Cnt =Reset appears. d Press Select Understandingpanelthe printer operator Operator panel buttons Press Select to Using MarkVision Professional Configuring printer alertsUsing the Setup Menu Using MarkVision Messenger Removing the printer system board access panel Removing memory and option cardsPage Removing memory cards Removing an option card Page Removing a firmware card Reinstalling the system board access panel Disabling the operator panel menus Enabling the menus Disabling Power Saver Size Sensing Printing a menu settings Restoring factory default settings Changing menu settings Understanding fonts Resident fonts PCL 6 emulation PostScript 3 emulation Ppds emulation PCL 6 emulation PostScript 3 emulation Ppds emulation PCL 6 emulation PostScript 3 emulation Ppds emulation PCL 6 emulation PostScript 3 emulation Ppds emulation Downloadable fonts Symbol setsSymbol sets for PCL 6 emulation Resident bitmapped fonts Hebrew and Arabic fonts Euro supportFontVision Printing sample fonts Page Understanding printer messages Activating Menu Changes Activating Demo ModeActivating Ppds Busy Canceling JobChange Close Duplex Doors Check device ConnectionClearing Job Accounting Stat Close Top Cover Deactivating Ppds Deactivating Demo ModeDefragmenting Deleting Jobs Delete All JobsDisabling Menus Disk Corrupted Reformat? Enabling Menus Flushing Buffer Enter PIN =Formatting Disk Formatting Disk yyy% Formatting Flash Held Jobs may not be restored Held Jobs may be lost Invalid Insert Print CartridgeInsert Tray Network x Code Load Manual MaintenanceLoad Tray Network Card Busy Menus DisabledNetwork Parallel No Jobs Found Retry?Not Ready Performing Self Test Print Jobs on Disk Power SaverPrinting Alignment Printing Font List Printing Directory ListPrinting Job Accounting Stat Printing Quality Test Pages Printing Menu SettingsProg System Code Program Flash Programming Error PxProgramming Disk Queuing Jobs Queuing Deleting JobsReady Ready Hex Res Reduced Resetting Printer Resetting Maint Cnt ValueRestore Held Jobs. Go/Stop? Restoring Held Job xxx/yyy Restoring Factory DefaultsSerial Toner Low Std Bin FullTray x Empty Tray x Missing Tray x LowUSB Waiting Emul Error Load Emul Option2xx Paper Jam Defective Print Cartridge Wrong Paper Size in Tray Res Save Off Deficient Memory Insufficient Collation Area Memory Full Insufficient Memory Complex 4x Unsupported Firmware Card Defective Flash Ppds Font ErrorFlash Full Software Error Serial Standard Option x ErrorUnformatted Flash Std Par Port x DisabledPort x Disabled Port Disabled 54 Par Disabled Port Disabled USB Port Too Many Flash Options Too Many Disks InstalledToo Many Trays Attached Disk Full Defective DiskUnformatted Disk Scheduled Maintenance Unsupported Disk Format Service message Blank Pages Finishing MenuDo Not Print Duplex CollationCopies Off Long Edge Duplex BindMultipage Border Short Edge Multipage Order Horizontal Vertical Rev Horizontal Rev Vertical Multipage Print Multipage View Separator Sheets Separator Source Cancel Job Abort RestoreJob Menu Confidential Job Held Jobs Reset Printer Print Buffer PictureGrade Print ResolutionQuality Menu Scanned photos Toner Darkness Cassette Configure MPPaper Menu Manual Paper Labels Card Stock Envelope Transparency Custom TypesPaper Loading Duplex Letter Legal Executive DL Envelope Paper SizeTray x Size MP Feeder Size Manual Pap Size Manual Env Size 11 x C5 Envelope Universal 4 Envelope Other Envelope Paper Source Tray x Tray MP Feeder Manual Paper Manual Env Tray 1-Plain Paper MP Feeder-Custom Type Tray 2-Custom Type Paper TypeTray x Type MP Feeder Type Manual Pap Type Manual Env Type Tray 3-Custom Type Universal Setup Substitute Size PCL Emul Menu A4 Width Font Name Auto CR after LFAuto LF after CR R0 Courier Lines per Font SourceResident Pitch OrientationPoint Size Restore Defaults Symbol SetNone Paper source ignores the Select Paper Feed command Tray Renumber Ppds Menu Lines per Inch Best Fit Character Set Lines per Inch Whole FormatTray 1 Renumber Tray Serial Menu Data Bits Baud120057600 2400115200 4800 9600 19200 38400 Job Buffering NPA ModeHonor DSR Off Printer does not perform NPA processing Auto Parity PCL SmartSwitchEven Odd None Ignore Robust XON PS SmartSwitchRS-232 Serial Buffer Serial Protocol Network Buffer PS SmartSwitch Network x Setup Std Net Setup Network Menu MAC Binary PS Network x SetupNetwork Buffer 161 Std Net Setup Parallel Menu Advanced Status Honor Init Parallel Mode Parallel Buffer Protocol Standard 167 Setup Menu Alarm Control Download Target Auto ContinueDisplay Language 255 Job Accounting Jam RecoveryProtect 240 Power SaverPrint Area Normal Whole Printer Language Print TimeoutResource Save Wait Timeout Toner AlarmSeconds until the toner cartridge is replaced PostScript Menu Print PS ErrorFont Priority MAC Binary PS PS SmartSwitch NPA Mode USB Buffer USB Menu 176 USB Buffer Utilities Menu Defragment Flash Format Disk Factory DefaultsFormat Flash Print Demo Hex TraceJob Acct Stat Print Directory Print Menus Print Net x SetupPrint Fonts PCL Fonts Remove Held Jobs Printer memory Edition notice 183 Trademarks United States Government Restricted Rights 185 Safety information Licensing notice Electronic emission notices Printers with a network cable attached Printers without a network cable attached 188 United Kingdom Telecommunications Act Laser notice Energy StarNoise emission levels Index 191 192 193 194 195 196