Manuals / Lexmark / Computer Equipment / Printer

Lexmark 812 manual Calling for service

Models: 812

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17 Calling for service

When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. Refer to the label on the back of the printer near the power cord for this information.

Note: The serial number is also listed on the menu settings page you can print from the Utilities Menu. See Printing a menu settings page for more information.

For service in the U.S., call 1-859-232-3000. For other countries or regions, refer to the numbers listed on the drivers CD.

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Contents

Lexmark W812 User’s Reference JulyPage Table of contents Chapter 8 Loading the trays Chapter 24 Replacing the fuser Chapter 38 Job Menu Output bin Paper support Operator panel On/Off switch Stamdard Printer overview250-sheet tray Paper size dial Multipurpose feeder Fuser Release button Network card connector Parallel port connectorPower cord connector Duplex connector Print cartridge500-sheet tray 250-sheet tray 500-sheet traysSending a job to print Canceling a job from the Windows taskbar Canceling a print jobCanceling a job from the printer operator panel Canceling a job from a Windows desktopWhat the setting does Conserving suppliesSetting For more informationHolding a job in the printer Printing and deleting held jobsAccessing held jobs from the operator panel Recognizing when format errors occurVerifying print jobs Repeating print jobsReserving print jobs See Printing and deleting held jobs for informationEnter PIN = Printing confidential jobsEnter PIN = 1 Menu 2 Select 3 Return4 Go5 Stop6 Paper and specialty media specifications PaperTransparencies LetterheadPrinting on letterhead Labels Card stockLinking trays Loading 250-sheet trays Loading the traysLetter, A4, A5, or JIS B5 size paper Do not load bent or wrinkled paper 5 Flex the sheets back and forth to loosen them, and then fan them6 Place the paper or specialty media against the back of the tray 7 Slide the side guides until they lightly touch the stack of paper9 Replace the tray cover 10 Insert the tray 13 Press Go to start your print job1 Remove the tray, and then set it on a flat surface A3, JIS B4, legal, 8.5x13, or 11x17 size paperExtend the paper tray to load paper longer than A4 or letter size 2 Remove the tray cover5 Slide the locking mechanisms outward to lock the extension in place 4 Pull the extension out until it stops9 Press Go to start your print job Loading 500-sheet trays Note Do not exceed the maximum stack height indicated on the tray 5 Make sure the paper fits easily under the two corner bucklers6 Replace the tray cover 7 Insert the tray 9 Press Go to start your print jobLoading the multipurpose feeder 3 Flex the sheets back and forth to loosen them, and then fan them 6 Press Go to start your print job2 Slide the side guides to fit the width of the envelopes Printing envelopes4 Press Go to start your print job Storing supplies 10 Tips for successful printingStoring paper Avoiding jamsFlex, fan, and straighten paper before you load it The following hints can help you avoid paper jamsDo not load wrinkled, creased, or damp paper Push all trays firmly into the printer after loading them11 Using the optional duplex unit 12 Checking an unresponsive printer 13 Solving print quality problems Cause SymptomSolution Replacing the print cartridgeCause SymptomSolution paper, see Storing paperCause SymptomSolution Replacing the print cartridgeCause SymptomSolution Loading the trays for detailedSolution 14 Solving paper feed problemsSymptom serviceCause SymptomSolution The Paper JamSolution 15 Solving printing problemsSymptom CauseSet Page Protect to Off from the Setup Menu SymptomSolution CauseCause SymptomSolution Set Collation to On in the Finishing Menu orSolution 16 Solving other option problemsSymptom correctly after it is installed, or it17 Calling for service Paper jam messages 18 Understanding jam messagesArea where jam occurs Message19 Clearing jams Clearing 200/201 jams from the paper tray Clearing 203 jams from the fuser A 203 Paper Jam occurs when paper jams in the fuser. To clear the jamClearing 200/201 jams from the multipurpose feeder 1 Open the multipurpose feeder and remove any paper from the tray4 Lower the fuser paper guide CAUTION The fuser may be hot. Let it cool before continuing3 Raise the fuser paper guide and remove any jammed paper 5 Close the top cover to clear the message1 Remove any paper in the output tray Clearing 202 jams from the print cartridge3 Remove the print cartridge, and then set it aside Clearing 230/231/232 jams from the duplex unit 5 Open the duplex unit lower cover 3 Check for any jammed paper and remove it4 Close the duplex unit upper cover 6 Check for any jammed paper and remove itOrdering a print cartridge 20 Ordering suppliesOrdering a fuser 21 Determining the status of supplies 22 Recycling used supplies 23 Replacing the print cartridge Removing the old print cartridgeInstalling the new print cartridge 3 Place the cartridge on a flat surface and remove the toner seal 2 Shake the cartridge in all directions to distribute the toner5 Close the top cover 24 Replacing the fuser Removing the old fuser3 Pull out the print cartridge 4 Pull up the fuser latches on each end to release the fuser1 Unwrap the new fuser Installing a new fuser6 Set the fuser aside 2 Insert the new fuserReset Maint Cnt =Reset appears. d Press Select Ready 25 Understandingpanelthe printer operatorOperator panel buttons ButtonSelect ButtonFunction ReturnUsing MarkVision Professional 26 Configuring printer alertsUsing the Setup Menu Using MarkVision MessengerRemoving the printer system board access panel 27 Removing memory and option cards6 Remove the right cover and set it aside Removing memory cards Removing an option card Page Removing a firmware card Reinstalling the system board access panel 28 Disabling the operator panel menus Enabling the menus29 Disabling Power Saver 30 Size Sensing 31 Printing a menu settings page 32 Restoring factory default settings The operator panel Display Language setting in the Setup Menu33 Changing menu settings 34 Understanding fonts Resident fontsPostScript 3 emulation PCL 6 emulationPPDS emulation PostScript 3 emulation PCL 6 emulationPPDS emulation PostScript 3 emulation PCL 6 emulationPPDS emulation PPDS emulation PCL 6 emulationPostScript 3 emulation CooperBlack-ItalicSymbol sets for PCL 6 emulation Symbol setsDownloadable fonts Resident bitmapped fontsFontVision Euro supportHebrew and Arabic fonts Windows 98 Latin 6 Baltic35 Printing sample fonts 10 Press Menu until you see Print Fonts, and then press Select 9 Press Menu until you see Utilities Menu, and then press Select11 Press Select 36 Understanding printer messages ReadySee also What this message meansWhat you can do What this message meansWhat this message means What this message meansWhat you can do What you can doWhat this message means What this message meansWhat you can do What you can doSee also What this message meansWhat you can do What this message meansWhat this message means What this message meansWhat you can do What you can doWhat you can do Disk Recovery x/5 yyy%What this message means See alsoSee also What this message meansWhat you can do What this message meansWhat this message means Formatting Disk yyy%Formatting Flash What you can doWhat you can do Held Jobs may not be restoredWhat this message means See alsoWhat you can do StandardWhat this message means What this message meansSee also What this message meansWhat you can do What this message meansSee also What this message meansWhat you can do What this message meansSee also What this message meansWhat you can do What this message meansWhat this message means What this message meansWhat you can do What you can doSee also What this message meansWhat you can do What this message meansSee also What this message meansWhat you can do What this message meansWhat this message means What this message meansWhat you can do What you can doSee also What this message meansWhat you can do What this message meansWhat you can do Remove Paper specified binWhat this message means What this message meansWhat this message means What this message meansWhat you can do What you can doSee also What this message meansWhat you can do What this message meansWhat this message means What this message meansWhat you can do What you can doSee also What this message meansWhat you can do What this message meansSee also What this message meansWhat you can do What this message meansWhat you can do 34 Wrong Paper Size in TrayWhat this message means See alsoWhat this message means 37 Insufficient Collation Area37 Insufficient Defrag Memory What you can doWhat you can do 37 Insufficient MemoryWhat this message means See alsoWhat you can do Setup GuideWhat this message means See alsoSee also What this message meansWhat you can do What this message means54 Std Network Serial ErrorSoftware Error What this message means56 Std Parallel 56 Standard Serial DisabledLost Serial BufferWhat this message means 57 Configuration Change56 Standard USB What you can doSee also What this message meansWhat you can do What this message meansWhat you can do Setup GuideWhat this message means See alsoWhat this message means What this message meansWhat you can do What you can doWhat these messages mean 900-999 Service messageCalling for service What you can doSeparator Sheets 37 Finishing MenuBlank Pages Separator SourceDuplex CollationCopies PurposePurpose Duplex BindMultipage Border ValuesValues Multipage OrderPurpose See alsoPurpose Multipage PrintMultipage View ValuesPurpose Separator SheetsSeparator Source Values38 Job Menu Abort RestoreCancel Job Reset PrinterPurpose Confidential JobHeld Jobs PurposePurpose Reset PrinterPrint Buffer PurposePictureGrade Print Resolution39 Quality Menu PurposeValues Toner DarknessPurpose See alsoUniversal Setup Configure MP40 Paper Menu PurposePurpose Custom TypesPaper Loading PurposeValues Paper SizePurpose First select a paper sourceValues Paper SourcePurpose See alsoValues Paper TypePurpose First select a paper sourcePurpose Universal SetupSubstitute Size Values41 PCL Emul Menu A4 WidthFont Name Auto CR after LFAuto LF after CR PurposePurpose Font SourceLines per Page ValuesPoint Size OrientationPitch PurposePurpose Symbol SetTray Renumber ValuesTray 1 Renumber 42 PPDS MenuAuto CR after LF PurposeAuto LF after CR Best FitCharacter Set PurposePurpose Lines per InchLines per Page ValuesOrientation Page FormatTray 1 Renumber Purpose43 Serial Menu Purpose BaudData Bits ValuesJob Buffering NPA ModeHonor DSR PurposePurpose PCL SmartSwitchParity ValuesRS-232 PS SmartSwitchRobust XON PurposePurpose Serial BufferSerial Protocol ValuesJob Buffering 44 Network MenuPCL SmartSwitch PurposeNetwork Buffer Network x SetupMAC Binary PS PurposePurpose NPA ModePCL SmartSwitch ValuesPurpose Std Net SetupPS SmartSwitch Values45 Parallel Menu Advanced StatusMAC Binary PS Honor InitJob Buffering PurposeNPA Mode Parallel ModeParallel Buffer PurposePCL SmartSwitch ProtocolParallel Mode PurposePurpose PS SmartSwitchTo configure the printer so it automatically switches to PostScript emulation when a print job received through the parallel port requires it, regardless of the default printer language Values46 Setup Menu Alarm ControlDownload Target Auto ContinueDisplay Language PurposePage Protect Jam RecoveryJob Accounting PurposePurpose Power SaverPrint Area ValuesResource Save Print TimeoutPrinter Language PurposePurpose Toner AlarmWait Timeout ValuesFont Priority Print PS Error47 PostScript Menu PurposeJob Buffering 48 USB MenuPCL SmartSwitch PurposeMAC Binary PS NPA ModePCL SmartSwitch PurposePurpose USB BufferPS SmartSwitch Values49 Utilities Menu Defragment FlashFormat Flash Factory DefaultsFormat Disk PurposePrint Demo Hex TraceJob Acct Stat Print DirectoryPrint Menus Print Net x SetupPrint Fonts PurposePurpose Remove Held JobsValues Edition notice 50 NoticesEdition July Copyright 2002 Lexmark International, Inc. All rights reserved TrademarksUNITED STATES GOVERNMENT RESTRICTED RIGHTS Other trademarks are the property of their respective owners Based on Times New Roman under license from TheLicensing notice Safety informationBSD License and Warranty statements GNU General Public License Printers with a network cable attached Cautions and warningsElectronic emission notices Industry Canada compliance statementPrinters without a network cable attached Japanese VCCI noticeAvis de conformité aux normes d’Industrie Canada The United Kingdom Telecommunications ActIndustry Canada compliance statement European Community EC directives conformityLaser notice Energy StarNoise emission levels Index Page Page PS SmartSwitch 167 Parallel Mode 1 Parallel Menu 165 Page Page 2002 Lexmark International, Inc 740 West New Circle Road Lexington, Kentucky