Paper jam in the fuser, Clearing jams 193 | Lexmark C950 specs

Clearing jams

193

Paper jam in the fuser

1Open door A by lifting the release latch and lowering the door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

2Pull the green lever down.

2 1

3Firmly grasp the jammed paper on each side, and then gently pull it out.

Warning—Potential Damage: Do not touch the center of the fuser unit. Doing so will damage the fuser.

Note: Make sure all paper fragments are removed.

4Push the green lever back into place.

5Close door A.

6If necessary, touch Continue from the printer control panel.

Image 193

Lexmark C950 manual Paper jam in the fuser, Clearing jams 193

Contents

March Users Guide Contents Paper and specialty media guide Loading paper and specialty mediaPrinting Understanding printer menus 154 Administrative support 188Maintaining the printer 157 Clearing jams 190 254 Troubleshooting 214Index 269 Safety information Safety information Safety information Thank you for choosing this printer Learning about the printerFinding information about the printer Learning about the printer Other countries and regions -See the printed Selecting a location for the printer Learning about the printer Basic model Printer configurationsMultipurpose feeder Configured models Fully configured model Use Using the printer control panel Understanding the home screen Understanding the home screenUnderstanding the home screen Touch Features Using the touch-screen buttonsFeature Description Sample touch screen Understanding the home screen Accessing the Embedded Web Server Setting up and using the home screen applicationsSetting up and using the home screen applications Showing or hiding icons on the home screen Setting up Forms and Favorites Using Background and Idle ScreenActivating the home screen applications Icon Description Setting up Remote Operator Panel Understanding Eco‑SettingsUnderstanding Showroom Exporting a configuration to a file Exporting and importing a configurationImporting a configuration from a file Click Configure Export Additional printer setup Additional printer setupTurning on the printer Accessing the system board Installing internal optionsAvailable internal options Page ISP connector Installing a memory cardPush the system board back into place Ridge Notch Installing a flash memory or firmware card Plastic pins Installing an Internal Solutions PortMetal pins Screws for the ISP solution Screws for the plastic bracket Page Installing a printer hard disk Page Page Page Removing a printer hard disk Page Order of installation Installing hardware options Using a one‑tray module Installing optional traysUsing a three‑tray module Using a tandem‑tray module ‑tray module Tandem‑tray module Attaching cables USB printer port Verifying printer setupUSB port Ethernet port Printing a menu settings Setting up the printer softwarePrinting a network setup Installing the printer software For Windows users Updating available options in the printer driverFor Macintosh users Macintosh Preparing to set up the printer on a wireless network Setting up wireless printing Installing the printer on a wireless network Windows Prepare to configure the printer Installing the printer on a wireless network Macintosh Reports Network Setup Page or Configure the printer for wireless accessEnter the printer information Mac OS X version 10.5 or later Double‑click Printer Setup Utility or Print Center Configure your computer to use the printer wirelesslyClick + From the Finder, navigate to Applications Utilities Click Default Browser tab More Printers Installing the printer on an Ethernet networkFrom the Printer List, click Add Mac OS X version 10.4 or earlier Mac OS X version 10.5 or laterSelect Ethernet connection, and then click Continue Mac OS X version For Windows users Setting up serial printing Windows 7 or earlier WindowsClick Continue Finish Page Minimizing your printers environmental impact Using recycled paperSaving paper and toner Conserving supplies Saving energy Using Eco‑ModeReducing printer noise Avoid paper jams Using the Embedded Web Server Adjusting Sleep ModeUsing the printer control panel Click Settings General Settings Timeouts Adjusting the brightness of the display Using Hibernate ModeClick Settings General Settings Sleep Button Settings Click Settings General Settings Recycling Lexmark products RecyclingRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Configuring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading the standard or optional 520‑sheet tray Loading paper and specialty media Pull the tray out Page Loading the optional 850‑ and 1,150‑sheet trays Page Page Loading the 2000‑sheet high‑capacity feeder Page Loading the multipurpose feeder Paper Envelopes Transparencies Page Linking trays Linking and unlinking traysUnlinking trays Linking exit bins Configuring a custom nameCreating a custom name for a paper type Assigning a custom paper type namePage Paper and specialty media guide Paper characteristicsPaper guidelines Unacceptable paper Fiber contentSelecting paper Grain direction Selecting preprinted forms and letterhead Using recycled paper and other office papers Unacceptable paper examples Storing paper Supported paper sizes Supported paper sizes, types, and weightsSupported paper sizes 12x18 11x17Oficio México Folio Printer Supported paper types and weights Paper type Standard Second exit bin Bin 500 ‑sheet bin Finisher Paper transport Supported finishing featuresFinisher standard bin Bin Bin 2 finishing features Bin 1 finishing featuresBin 2 booklet‑maker Size Punch Offset Single/Double staple Double dual staple Paper Menu Bin setup Output bin Setting the finisher exit bin12 x Folio Printing Adjusting toner darknessPrinting a document Printing a document Click Settings Print Settings Quality Menu Toner Darkness Using Max Speed and Max YieldClick Configuration Print Settings Setup Menu Settings Print Settings Setup Menu Printing from a flash drive Printing from a flash drive Flash drive File type Supported flash drives and file types Tips on using transparencies Tips on using letterheadPrinting on specialty media Source Print side Paper orientation Tips on using labels Tips on using envelopes Printing confidential and other held jobs Tips on using card stockStoring print jobs in the printer Print job type Description Printing confidential and other held jobs Printing information pagesPrinting a font sample list Print Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Printing a directory list Understanding printer menus Supplies Paper Menu Reports SettingsMenus list Understanding printer menus Menu item Description Supplies menu 320K Maintenance Kit 160K Maintenance KitMagenta Photoconductor Unit Yellow Photoconductor Unit Paper menu Default Source menuPaper Size/Type menu MP Feeder Size Tray x Type MP Feeder Type Understanding printer menus 100Manual Paper Size Understanding printer menus 101 Configure MP menuManual Paper Type Manual Envelope Size Paper Texture menu Substitute Size menuUnderstanding printer menus 102 Understanding printer menus 103 Understanding printer menus 104 Paper Weight menu Understanding printer menus 105 Paper Loading menu Understanding printer menus 106 Custom Types menu Universal Setup menuCustom Names menu Custom Bin Names menu Understanding printer menus 108 Bin Setup menu Reports menu Reports menuUnderstanding printer menus 109 Active NIC menu Network/Ports menuStandard Network or Network x menus Understanding printer menus 110 Understanding printer menus 111 Network Card menu Network Reports menuUnderstanding printer menus 112 This menu is available from the Network/Ports menu Understanding printer menus 113 TCP/IP menu Understanding printer menus 114 IPv6 menu Understanding printer menus 115 Wireless menu Standard USB menu AppleTalk menuUnderstanding printer menus 116 View Name USB Buffer Understanding printer menus 117ENA Address ENA Netmask Understanding printer menus 118 Parallel x menuParallel Buffer Understanding printer menus 119 Parallel ModeAdvanced Status Protocol Understanding printer menus 120 Serial x menu Serial Buffer Understanding printer menus 121Robust XON Understanding printer menus 122 Smtp Setup menuMenu item Baud Understanding printer menus 123 Security menu Miscellaneous Security Settings menuConfidential Print menu Understanding printer menus 124 Understanding printer menus 125 Disk Wiping menu Understanding printer menus 126 Security Audit Log menuMenu item Export Log Understanding printer menus 127 Set Date and Time menu General Settings menu Settings menuUnderstanding printer menus 128 Display Language Run Initial setup Menu item Quiet ModeUnderstanding printer menus 129 Keyboard Understanding printer menus 130Paper Sizes Displayed Information Understanding printer menus 131 Understanding printer menus 132 Timeouts AlarmsUnderstanding printer menus 133 Understanding printer menus 134 Print Recovery Understanding printer menus 135 Flash Drive menu Understanding printer menus 136 Understanding printer menus 137 Setup menu Understanding printer menus 138 Understanding printer menus 139 Job Accounting menuMenu item Resource Save Understanding printer menus 140 Finishing menu Separator Source Understanding printer menus 141 Staple Job Understanding printer menus 142Offset Pages Understanding printer menus 143 Quality menu Understanding printer menus 144 Understanding printer menus 145 Spot Color ReplacementManual Color Understanding printer menus 146 Utilities menu PostScript menu XPS menuUnderstanding printer menus 147 Understanding printer menus 148 PCL Emul menu Tray Renumber Understanding printer menus 149 Understanding printer menus 150 Html menu Understanding printer menus 151 Image menu Touch Booklet Adjustments Booklet Adjustments menuUnderstanding printer menus 152 Understanding printer menus 153 Help menu Securing the hard disk and other installed memory 154 Securing the hard disk and other installed memoryStatement of Volatility Erasing volatile memory Touch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memory Using the Embedded Web Server Configuring printer hard disk encryptionSecuring the hard disk and other installed memory 156 Touch Disk Encryption Enable Cleaning the printhead lenses Cleaning the exterior of the printerMaintaining the printer Maintaining the printer 157Page Page Page Maintaining the printer 161 Close the front door Emptying the hole punch boxOpen door G Page Checking the status of parts and supplies Storing suppliesFrom the home screen, touch Status/Supplies View Supplies Ordering toner cartridges Ordering parts and suppliesOrdering a photoconductor unit Recommended toner cartridges and part numbers Recommended maintenance kits and part numbers Ordering a maintenance kitOrdering a waste toner bottle Ordering staple cartridges Replacing a maintenance kit Replacing parts and suppliesMaintenance kit Replacing a photoconductor unitPage Page Page Page Replacing a toner cartridge Page Page Maintaining the printer 174 Replacing the waste toner bottlePage Page Page Page Replacing staple cartridge in the standard stapler unit Replacing a staple cartridgeMaintaining the printer 179 Page Replacing staple cartridge in the booklet stapler unit Page Page Page Page Page Before moving the printer Moving the printerMoving the printer to another location Shipping the printer Finding advanced networking and administrator information Administrative supportSetting up e‑mail alerts Checking the virtual display Administrative support 189 Restoring factory default settingsClick Settings Settings General Settings Factory Defaults Restore Now Avoiding jams Clearing jamsUnderstanding jam numbers and locations Paper tray recommendations Area Area name Jam numbers What to do Clearing jams 191 Clearing jams 192 Paper jams Clearing jams 193 Paper jam in the fuser Paper jam under the fuser Paper jamClearing jams 194 Lower the multipurpose feeder, and then open door B Paper jam Page Paper jam in Tray 24x paper jamOpen Tray Paper jam in one of the optional trays Trays Paper jam inside the tray Paper jam in Tray 5 high‑capacity feederPull out the tray until it stops Paper jam in the tray exit Paper jam in the top cover Page Clearing jams 204 Paper jam in door aPage Paper jam in cover F paper transport 4yy.xx paper jamsClearing jams 206 Clearing jams 207 Paper jam in door H Area Cover, knob, or handle name Paper jam in door G Clearing jams 209 Paper jam in cover F paper transport Open door G Press the latch to open the stapler door Staple jamPage Page Solving basic printer problems TroubleshootingTroubleshooting 214 Understanding printer messages Change paper source to custom type name load orientation Troubleshooting 215Change paper source to custom string Change paper source to custom string load orientation Error reading USB hub. Remove hub Error reading USB drive. Remove USBCheck src orientation or guides Close cover Insert the hole punch box Install binInsert Tray Load src with custom type name Load src with type size Load src with sizeLoad Manual Feeder with custom type name Load Manual Feeder with custom string Manual feeder expects paper size. Check paper source guides Load Manual Feeder with paper type paper sizeLoad staples Remove paper from standard output bin Restore held jobs? Print quota exceeded. Print job canceledSome held jobs were not restored Unsupported camera mode, unplug camera and change mode Insufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureIncorrect paper size, check paper source Incorrect paper type, check paper source Insufficient memory for Flash Memory Defragment operation Insufficient memory to collate jobMemory full Complex page, some data may not have printed Standard network software error Serial option x errorNetwork x software error Unformatted flash detected Serial port x disabled Parallel port x disabledStandard USB port disabled Standard parallel port disabled Too many flash options installed Too many disks installedToo many trays attached Incompatible tray Disk full Scheduled maintenanceXx Replace waste toner bottle Xx Waste toner bottle nearly full Xx color photoconductor missing Xx color photoconductor lowXx Replace color photoconductor Xx color cartridge low Emulation error, load emulation option Solving printing problemsError message about reading USB drive appears Print jobs do not print Confidential and other held jobs do not print Job prints from the wrong tray or on the wrong paper Print job takes longer than expectedIncorrect characters print Tray linking does not work An application error has occurred Solving home screen applications problemsLarge jobs do not collate Unexpected page breaks occur Adjust the Scan Settings Forms and Favorites troubleshootingForms are not available or are not working Contact Customer Support Network destination stopped working or is invalid Troubleshooting 233 Paper tray problems Solving option problemsReset the Printer Check to see if the Option is Connected to the Printer Memory card Sheet drawer problemsCannot detect flash memory card Cannot detect printer hard disk Internal print server does not operate correctly Internal Solutions Port does not operate correctlyUSB/parallel interface card does not operate correctly Paper frequently jams Solving paper feed problemsPaper jam message remains after jam is cleared Jammed pages are not reprinted Troubleshooting 238 Solving print quality problemsPrinter is printing blank pages Characters have jagged or uneven edges Fine horizontal lines appear on color pages Clipped imagesShadow images appear on prints Gray background on prints Check the Background Darkness or Removal SettingIncorrect margins Make Sure the Toner Cartridge is not LOW on Toner Make Sure There is no Defective Toner Cartridge Clean the Printhead LensesMake Sure the Transfer Module is not Defective Paper curl Troubleshooting 242Print irregularities Load Paper from a Fresh Package Check the DARKNESS, BRIGHTNESS, and Contrast Settings Troubleshooting 243Print is too dark Make Sure the Transfer Belt is not Defective Print is too light Troubleshooting 244Repeating defects appear on a Clean the exterior of the printer Troubleshooting 245Skewed print Black or white streaks appear on transparencies or paper Solid color pagesEnsure That the Fill Pattern is Correct Check the Paper Type Toner fog or background shading appears on Streaked horizontal lines appear on printsMake Sure the Print Cartridge is not LOW on Toner Select Another Tray or Feeder Toner rubs off FAQ about color printing Solving color quality problemsWhat is RGB color? Transparency print quality is poor What is manual color correction? Troubleshooting 250Color conversion table Settings How does the printer know what color to print? Troubleshooting 251 What are Detailed Color Samples and how do I access them? Troubleshooting 252Embedded Web Server does not open Contacting customer support Troubleshooting 253 Edition notice Product informationLexmark International, Inc All rights reserved 255 Trademarks Licensing notices Modular component notice256 257 Noise emission levelsMeter average sound pressure, dBA Power consumption Temperature informationProduct power consumption Power Saver Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Radio interference notice Exposure to radio frequency radiation Regulatory notices for wireless productsIndustry Canada Canada Industry Canada Canada 261 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 262 Limited warranty Statement of Limited WarrantyLimited warranty service Lexmark International, Inc., Lexington, KY Limitation of liability Extent of limited warrantyAdditional rights 264 265 Lexmark Software Limited Warranty and License Agreement 266 267 268 Patent acknowledgment Numerics IndexIndex 269 Page Page Page Page Page