Manuals / Lexmark / Computer Equipment / Printer

Lexmark C950 manual Paper jam

Models: C950

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Clearing jams

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2Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

3Close door B.

4If necessary, touch Continue from the printer control panel.

231 paper jam

1Open door A by lifting the release latch, and then lowering the door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

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Contents

Users Guide MarchContents Loading paper and specialty media Paper and specialty media guidePrinting Understanding printer menusAdministrative support 188 154Maintaining the printer 157 Clearing jams 190254 Troubleshooting 214Index 269 Safety information Safety informationSafety information Learning about the printer Thank you for choosing this printerFinding information about the printer Learning about the printerSelecting a location for the printer Other countries and regions -See the printedLearning about the printer Basic model Printer configurationsMultipurpose feeder Configured models Fully configured model Using the printer control panel UseUnderstanding the home screen Understanding the home screenUnderstanding the home screen TouchUsing the touch-screen buttons FeaturesFeature Description Sample touch screenUnderstanding the home screen Setting up and using the home screen applications Accessing the Embedded Web ServerSetting up and using the home screen applications Showing or hiding icons on the home screenUsing Background and Idle Screen Setting up Forms and FavoritesActivating the home screen applications Icon DescriptionSetting up Remote Operator Panel Understanding Eco‑SettingsUnderstanding Showroom Exporting and importing a configuration Exporting a configuration to a fileImporting a configuration from a file Click Configure ExportAdditional printer setup Additional printer setupTurning on the printer Accessing the system board Installing internal optionsAvailable internal options Page ISP connector Installing a memory cardPush the system board back into place Notch RidgeInstalling a flash memory or firmware card Plastic pins Installing an Internal Solutions PortMetal pins Screws for the ISP solution Screws for the plastic bracket Page Installing a printer hard disk Page Page Page Removing a printer hard disk Page Installing hardware options Order of installationInstalling optional trays Using a one‑tray moduleUsing a three‑tray module Using a tandem‑tray module‑tray module Attaching cables Tandem‑tray moduleVerifying printer setup USB printer portUSB port Ethernet portSetting up the printer software Printing a menu settingsPrinting a network setup Installing the printer softwareUpdating available options in the printer driver For Windows usersFor Macintosh users MacintoshSetting up wireless printing Preparing to set up the printer on a wireless networkInstalling the printer on a wireless network Windows Installing the printer on a wireless network Macintosh Prepare to configure the printerConfigure the printer for wireless access Reports Network Setup Page orEnter the printer information Mac OS X version 10.5 or laterConfigure your computer to use the printer wirelessly Double‑click Printer Setup Utility or Print CenterClick + From the Finder, navigate to Applications UtilitiesClick Default Browser tab More Printers Installing the printer on an Ethernet networkFrom the Printer List, click Add Mac OS X version 10.4 or earlier Mac OS X version 10.5 or laterSelect Ethernet connection, and then click Continue Mac OS X version For Windows users Setting up serial printing Windows 7 or earlier WindowsClick Continue Finish Page Using recycled paper Minimizing your printers environmental impactSaving paper and toner Conserving suppliesUsing Eco‑Mode Saving energyReducing printer noise Avoid paper jamsAdjusting Sleep Mode Using the Embedded Web ServerUsing the printer control panel Click Settings General Settings TimeoutsUsing Hibernate Mode Adjusting the brightness of the displayClick Settings General Settings Sleep Button Settings Click Settings General SettingsRecycling Recycling Lexmark productsRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingSetting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading the standard or optional 520‑sheet trayLoading paper and specialty media Pull the tray out Page Loading the optional 850‑ and 1,150‑sheet trays Page Page Loading the 2000‑sheet high‑capacity feeder Page Loading the multipurpose feeder Paper Envelopes Transparencies Page Linking trays Linking and unlinking traysUnlinking trays Configuring a custom name Linking exit binsCreating a custom name for a paper type Assigning a custom paper type namePage Paper and specialty media guide Paper characteristicsPaper guidelines Fiber content Unacceptable paperSelecting paper Grain directionUsing recycled paper and other office papers Selecting preprinted forms and letterheadStoring paper Unacceptable paper examplesSupported paper sizes Supported paper sizes, types, and weightsSupported paper sizes 11x17 12x18Oficio México FolioSupported paper types and weights PrinterFinisher Paper type Standard Second exit bin Bin 500 ‑sheet binSupported finishing features Paper transportFinisher standard bin BinBin 1 finishing features Bin 2 finishing featuresBin 2 booklet‑maker Size Punch Offset Single/Double staple Double dual staplePaper Menu Bin setup Output bin Setting the finisher exit bin12 x Folio Adjusting toner darkness PrintingPrinting a document Printing a documentUsing Max Speed and Max Yield Click Settings Print Settings Quality Menu Toner DarknessClick Configuration Print Settings Setup Menu Settings Print Settings Setup MenuPrinting from a flash drive Printing from a flash driveSupported flash drives and file types Flash drive File typeTips on using letterhead Tips on using transparenciesPrinting on specialty media Source Print side Paper orientationTips on using envelopes Tips on using labelsTips on using card stock Printing confidential and other held jobsStoring print jobs in the printer Print job type DescriptionPrinting information pages Printing confidential and other held jobsPrinting a font sample list PrintCanceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Printing a directory listSupplies Paper Menu Reports Settings Understanding printer menusMenus list Understanding printer menusSupplies menu Menu item Description160K Maintenance Kit 320K Maintenance KitMagenta Photoconductor Unit Yellow Photoconductor UnitPaper menu Default Source menuPaper Size/Type menu Tray x Type MP Feeder SizeMP Feeder Type Understanding printer menus 100Manual Paper Size Configure MP menu Understanding printer menus 101Manual Paper Type Manual Envelope SizePaper Texture menu Substitute Size menuUnderstanding printer menus 102 Understanding printer menus 103 Paper Weight menu Understanding printer menus 104Paper Loading menu Understanding printer menus 105Understanding printer menus 106 Universal Setup menu Custom Types menuCustom Names menu Custom Bin Names menuBin Setup menu Understanding printer menus 108Reports menu Reports menuUnderstanding printer menus 109 Network/Ports menu Active NIC menuStandard Network or Network x menus Understanding printer menus 110Understanding printer menus 111 Network Reports menu Network Card menuUnderstanding printer menus 112 This menu is available from the Network/Ports menuTCP/IP menu Understanding printer menus 113IPv6 menu Understanding printer menus 114Wireless menu Understanding printer menus 115AppleTalk menu Standard USB menuUnderstanding printer menus 116 View NameUnderstanding printer menus 117 USB BufferENA Address ENA NetmaskUnderstanding printer menus 118 Parallel x menuParallel Buffer Parallel Mode Understanding printer menus 119Advanced Status ProtocolSerial x menu Understanding printer menus 120Serial Buffer Understanding printer menus 121Robust XON Understanding printer menus 122 Smtp Setup menuMenu item Baud Understanding printer menus 123 Miscellaneous Security Settings menu Security menuConfidential Print menu Understanding printer menus 124Disk Wiping menu Understanding printer menus 125Understanding printer menus 126 Security Audit Log menuMenu item Export Log Set Date and Time menu Understanding printer menus 127Settings menu General Settings menuUnderstanding printer menus 128 Display LanguageRun Initial setup Menu item Quiet ModeUnderstanding printer menus 129 Keyboard Understanding printer menus 130Paper Sizes Understanding printer menus 131 Displayed InformationUnderstanding printer menus 132 Timeouts AlarmsUnderstanding printer menus 133 Print Recovery Understanding printer menus 134Flash Drive menu Understanding printer menus 135Understanding printer menus 136 Setup menu Understanding printer menus 137Understanding printer menus 138 Understanding printer menus 139 Job Accounting menuMenu item Resource Save Finishing menu Understanding printer menus 140Understanding printer menus 141 Separator SourceStaple Job Understanding printer menus 142Offset Pages Quality menu Understanding printer menus 143Understanding printer menus 144 Understanding printer menus 145 Spot Color ReplacementManual Color Utilities menu Understanding printer menus 146PostScript menu XPS menuUnderstanding printer menus 147 PCL Emul menu Understanding printer menus 148Understanding printer menus 149 Tray RenumberHtml menu Understanding printer menus 150Image menu Understanding printer menus 151Touch Booklet Adjustments Booklet Adjustments menuUnderstanding printer menus 152 Help menu Understanding printer menus 153Securing the hard disk and other installed memory Securing the hard disk and other installed memory 154Statement of Volatility Erasing volatile memoryUsing the printer control panel Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memoryConfiguring printer hard disk encryption Using the Embedded Web ServerSecuring the hard disk and other installed memory 156 Touch Disk Encryption EnableCleaning the exterior of the printer Cleaning the printhead lensesMaintaining the printer Maintaining the printer 157Page Page Page Maintaining the printer 161 Close the front door Emptying the hole punch boxOpen door G Page Checking the status of parts and supplies Storing suppliesFrom the home screen, touch Status/Supplies View Supplies Ordering parts and supplies Ordering toner cartridgesOrdering a photoconductor unit Recommended toner cartridges and part numbersOrdering a maintenance kit Recommended maintenance kits and part numbersOrdering a waste toner bottle Ordering staple cartridgesReplacing parts and supplies Replacing a maintenance kitMaintenance kit Replacing a photoconductor unitPage Page Page Page Replacing a toner cartridge Page Page Replacing the waste toner bottle Maintaining the printer 174Page Page Page Page Replacing staple cartridge in the standard stapler unit Replacing a staple cartridgeMaintaining the printer 179 Page Replacing staple cartridge in the booklet stapler unit Page Page Page Page Page Moving the printer Before moving the printerMoving the printer to another location Shipping the printerAdministrative support Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual displayRestoring factory default settings Administrative support 189Click Settings Settings General Settings Factory Defaults Restore NowClearing jams Avoiding jamsUnderstanding jam numbers and locations Paper tray recommendationsClearing jams 191 Area Area name Jam numbers What to doPaper jams Clearing jams 192Paper jam in the fuser Clearing jams 193Paper jam under the fuser Paper jamClearing jams 194 Lower the multipurpose feeder, and then open door B Paper jam Page Paper jam in Tray 24x paper jamOpen Tray Paper jam in one of the optional trays Trays Paper jam inside the tray Paper jam in Tray 5 high‑capacity feederPull out the tray until it stops Paper jam in the tray exit Paper jam in the top cover Page Paper jam in door a Clearing jams 204Page Paper jam in cover F paper transport 4yy.xx paper jamsClearing jams 206 Paper jam in door H Clearing jams 207Paper jam in door G Area Cover, knob, or handle nameClearing jams 209 Paper jam in cover F paper transport Staple jam Open door G Press the latch to open the stapler doorPage Page Troubleshooting Solving basic printer problemsTroubleshooting 214 Understanding printer messagesTroubleshooting 215 Change paper source to custom type name load orientationChange paper source to custom string Change paper source to custom string load orientationError reading USB drive. Remove USB Error reading USB hub. Remove hubCheck src orientation or guides Close coverInstall bin Insert the hole punch boxInsert Tray Load src with custom type nameLoad src with size Load src with type sizeLoad Manual Feeder with custom type name Load Manual Feeder with custom stringLoad Manual Feeder with paper type paper size Manual feeder expects paper size. Check paper source guidesLoad staples Remove paper from standard output binPrint quota exceeded. Print job canceled Restore held jobs?Some held jobs were not restored Unsupported camera mode, unplug camera and change modeInsufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredIncorrect paper size, check paper source Incorrect paper type, check paper sourceInsufficient memory to collate job Insufficient memory for Flash Memory Defragment operationMemory full Complex page, some data may not have printedSerial option x error Standard network software errorNetwork x software error Unformatted flash detectedParallel port x disabled Serial port x disabledStandard USB port disabled Standard parallel port disabledToo many disks installed Too many flash options installedToo many trays attached Incompatible trayScheduled maintenance Disk fullXx Replace waste toner bottle Xx Waste toner bottle nearly fullXx color photoconductor low Xx color photoconductor missingXx Replace color photoconductor Xx color cartridge lowSolving printing problems Emulation error, load emulation optionError message about reading USB drive appears Print jobs do not printConfidential and other held jobs do not print Print job takes longer than expected Job prints from the wrong tray or on the wrong paperIncorrect characters print Tray linking does not workSolving home screen applications problems An application error has occurredLarge jobs do not collate Unexpected page breaks occurForms and Favorites troubleshooting Adjust the Scan SettingsForms are not available or are not working Contact Customer SupportTroubleshooting 233 Network destination stopped working or is invalidSolving option problems Paper tray problemsReset the Printer Check to see if the Option is Connected to the PrinterSheet drawer problems Memory cardCannot detect flash memory card Cannot detect printer hard diskInternal print server does not operate correctly Internal Solutions Port does not operate correctlyUSB/parallel interface card does not operate correctly Solving paper feed problems Paper frequently jamsPaper jam message remains after jam is cleared Jammed pages are not reprintedSolving print quality problems Troubleshooting 238Printer is printing blank pages Characters have jagged or uneven edgesFine horizontal lines appear on color pages Clipped imagesShadow images appear on prints Check the Background Darkness or Removal Setting Gray background on printsIncorrect margins Make Sure the Toner Cartridge is not LOW on TonerMake Sure There is no Defective Toner Cartridge Clean the Printhead LensesMake Sure the Transfer Module is not Defective Troubleshooting 242 Paper curlPrint irregularities Load Paper from a Fresh PackageTroubleshooting 243 Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Make Sure the Transfer Belt is not DefectivePrint is too light Troubleshooting 244Repeating defects appear on a Clean the exterior of the printer Troubleshooting 245Skewed print Solid color pages Black or white streaks appear on transparencies or paperEnsure That the Fill Pattern is Correct Check the Paper TypeStreaked horizontal lines appear on prints Toner fog or background shading appears onMake Sure the Print Cartridge is not LOW on Toner Select Another Tray or FeederToner rubs off Solving color quality problems FAQ about color printingWhat is RGB color? Transparency print quality is poorTroubleshooting 250 What is manual color correction?Color conversion table Settings How does the printer know what color to print?Troubleshooting 251 What are Detailed Color Samples and how do I access them? Troubleshooting 252Embedded Web Server does not open Troubleshooting 253 Contacting customer supportEdition notice Product informationLexmark International, Inc All rights reserved Trademarks 255Licensing notices Modular component notice256 257 Noise emission levelsMeter average sound pressure, dBA Temperature information Power consumptionProduct power consumption Power SaverIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Radio interference noticeRegulatory notices for wireless products Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada261 262 ΤΗΣ Οδηγιασ 1999/5/ΕΚStatement of Limited Warranty Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KYExtent of limited warranty Limitation of liabilityAdditional rights 264Lexmark Software Limited Warranty and License Agreement 265266 267 Patent acknowledgment 268Numerics IndexIndex 269 Page Page Page Page Page