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Lexmark C950 manual Paper jam in one of the optional trays Trays

Models: C950

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Page 199

Clearing jams

199

2Firmly grasp the jammed paper on each side, and then gently pull it out.

3Close Tray 1.

4If necessary, touch Continue, jam cleared from the printer control panel.

Paper jam in one of the optional trays (Trays 2–4)

1Check door C, and then firmly grasp the jammed paper and then pull it out.

2Open the specified tray.

Image 199

Lexmark C950 manual Paper jam in one of the optional trays Trays

Contents

March Users GuideContents Understanding printer menus Loading paper and specialty mediaPaper and specialty media guide PrintingClearing jams 190 Administrative support 188154 Maintaining the printer 157254 Troubleshooting 214Index 269 Safety information Safety informationSafety information Learning about the printer Learning about the printerThank you for choosing this printer Finding information about the printerOther countries and regions -See the printed Selecting a location for the printerLearning about the printer Basic model Printer configurationsMultipurpose feeder Configured models Fully configured model Use Using the printer control panelTouch Understanding the home screenUnderstanding the home screen Understanding the home screenSample touch screen Using the touch-screen buttonsFeatures Feature DescriptionUnderstanding the home screen Showing or hiding icons on the home screen Setting up and using the home screen applicationsAccessing the Embedded Web Server Setting up and using the home screen applicationsIcon Description Using Background and Idle ScreenSetting up Forms and Favorites Activating the home screen applicationsSetting up Remote Operator Panel Understanding Eco‑SettingsUnderstanding Showroom Click Configure Export Exporting and importing a configurationExporting a configuration to a file Importing a configuration from a fileAdditional printer setup Additional printer setupTurning on the printer Accessing the system board Installing internal optionsAvailable internal options Page ISP connector Installing a memory cardPush the system board back into place Ridge NotchInstalling a flash memory or firmware card Plastic pins Installing an Internal Solutions PortMetal pins Screws for the ISP solution Screws for the plastic bracket Page Installing a printer hard disk Page Page Page Removing a printer hard disk Page Order of installation Installing hardware optionsUsing a tandem‑tray module Installing optional traysUsing a one‑tray module Using a three‑tray module‑tray module Tandem‑tray module Attaching cablesEthernet port Verifying printer setupUSB printer port USB portInstalling the printer software Setting up the printer softwarePrinting a menu settings Printing a network setupMacintosh Updating available options in the printer driverFor Windows users For Macintosh usersPreparing to set up the printer on a wireless network Setting up wireless printingInstalling the printer on a wireless network Windows Prepare to configure the printer Installing the printer on a wireless network MacintoshMac OS X version 10.5 or later Configure the printer for wireless accessReports Network Setup Page or Enter the printer informationFrom the Finder, navigate to Applications Utilities Configure your computer to use the printer wirelesslyDouble‑click Printer Setup Utility or Print Center Click +Click Default Browser tab More Printers Installing the printer on an Ethernet networkFrom the Printer List, click Add Mac OS X version 10.4 or earlier Mac OS X version 10.5 or laterSelect Ethernet connection, and then click Continue Mac OS X version For Windows users Setting up serial printing Windows 7 or earlier WindowsClick Continue Finish Page Conserving supplies Using recycled paperMinimizing your printers environmental impact Saving paper and tonerAvoid paper jams Using Eco‑ModeSaving energy Reducing printer noiseClick Settings General Settings Timeouts Adjusting Sleep ModeUsing the Embedded Web Server Using the printer control panelClick Settings General Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Sleep Button SettingsReturning Lexmark cartridges for reuse or recycling RecyclingRecycling Lexmark products Recycling Lexmark packagingLoading the standard or optional 520‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaLoading paper and specialty media Pull the tray out Page Loading the optional 850‑ and 1,150‑sheet trays Page Page Loading the 2000‑sheet high‑capacity feeder Page Loading the multipurpose feeder Paper Envelopes Transparencies Page Linking trays Linking and unlinking traysUnlinking trays Assigning a custom paper type name Configuring a custom nameLinking exit bins Creating a custom name for a paper typePage Paper and specialty media guide Paper characteristicsPaper guidelines Grain direction Fiber contentUnacceptable paper Selecting paperSelecting preprinted forms and letterhead Using recycled paper and other office papersUnacceptable paper examples Storing paperSupported paper sizes Supported paper sizes, types, and weightsSupported paper sizes Folio 11x1712x18 Oficio MéxicoPrinter Supported paper types and weightsPaper type Standard Second exit bin Bin 500 ‑sheet bin FinisherBin Supported finishing featuresPaper transport Finisher standard binSize Punch Offset Single/Double staple Double dual staple Bin 1 finishing featuresBin 2 finishing features Bin 2 booklet‑makerPaper Menu Bin setup Output bin Setting the finisher exit bin12 x Folio Printing a document Adjusting toner darknessPrinting Printing a documentSettings Print Settings Setup Menu Using Max Speed and Max YieldClick Settings Print Settings Quality Menu Toner Darkness Click Configuration Print Settings Setup MenuPrinting from a flash drive Printing from a flash driveFlash drive File type Supported flash drives and file typesSource Print side Paper orientation Tips on using letterheadTips on using transparencies Printing on specialty mediaTips on using labels Tips on using envelopesPrint job type Description Tips on using card stockPrinting confidential and other held jobs Storing print jobs in the printerPrint Printing information pagesPrinting confidential and other held jobs Printing a font sample listPrinting a directory list Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computerUnderstanding printer menus Supplies Paper Menu Reports SettingsUnderstanding printer menus Menus listMenu item Description Supplies menuYellow Photoconductor Unit 160K Maintenance Kit320K Maintenance Kit Magenta Photoconductor UnitPaper menu Default Source menuPaper Size/Type menu MP Feeder Size Tray x TypeMP Feeder Type Understanding printer menus 100Manual Paper Size Manual Envelope Size Configure MP menuUnderstanding printer menus 101 Manual Paper TypePaper Texture menu Substitute Size menuUnderstanding printer menus 102 Understanding printer menus 103 Understanding printer menus 104 Paper Weight menuUnderstanding printer menus 105 Paper Loading menuUnderstanding printer menus 106 Custom Bin Names menu Universal Setup menuCustom Types menu Custom Names menuUnderstanding printer menus 108 Bin Setup menuReports menu Reports menuUnderstanding printer menus 109 Understanding printer menus 110 Network/Ports menuActive NIC menu Standard Network or Network x menusUnderstanding printer menus 111 This menu is available from the Network/Ports menu Network Reports menuNetwork Card menu Understanding printer menus 112Understanding printer menus 113 TCP/IP menuUnderstanding printer menus 114 IPv6 menuUnderstanding printer menus 115 Wireless menuView Name AppleTalk menuStandard USB menu Understanding printer menus 116ENA Netmask Understanding printer menus 117USB Buffer ENA AddressUnderstanding printer menus 118 Parallel x menuParallel Buffer Protocol Parallel ModeUnderstanding printer menus 119 Advanced StatusUnderstanding printer menus 120 Serial x menuSerial Buffer Understanding printer menus 121Robust XON Understanding printer menus 122 Smtp Setup menuMenu item Baud Understanding printer menus 123 Understanding printer menus 124 Miscellaneous Security Settings menuSecurity menu Confidential Print menuUnderstanding printer menus 125 Disk Wiping menuUnderstanding printer menus 126 Security Audit Log menuMenu item Export Log Understanding printer menus 127 Set Date and Time menuDisplay Language Settings menuGeneral Settings menu Understanding printer menus 128Run Initial setup Menu item Quiet ModeUnderstanding printer menus 129 Keyboard Understanding printer menus 130Paper Sizes Displayed Information Understanding printer menus 131Understanding printer menus 132 Timeouts AlarmsUnderstanding printer menus 133 Understanding printer menus 134 Print RecoveryUnderstanding printer menus 135 Flash Drive menuUnderstanding printer menus 136 Understanding printer menus 137 Setup menuUnderstanding printer menus 138 Understanding printer menus 139 Job Accounting menuMenu item Resource Save Understanding printer menus 140 Finishing menuSeparator Source Understanding printer menus 141Staple Job Understanding printer menus 142Offset Pages Understanding printer menus 143 Quality menuUnderstanding printer menus 144 Understanding printer menus 145 Spot Color ReplacementManual Color Understanding printer menus 146 Utilities menuPostScript menu XPS menuUnderstanding printer menus 147 Understanding printer menus 148 PCL Emul menuTray Renumber Understanding printer menus 149Understanding printer menus 150 Html menuUnderstanding printer menus 151 Image menuTouch Booklet Adjustments Booklet Adjustments menuUnderstanding printer menus 152 Understanding printer menus 153 Help menuErasing volatile memory Securing the hard disk and other installed memorySecuring the hard disk and other installed memory 154 Statement of VolatilityErasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config MenuTouch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Securing the hard disk and other installed memory 156Maintaining the printer 157 Cleaning the exterior of the printerCleaning the printhead lenses Maintaining the printerPage Page Page Maintaining the printer 161 Close the front door Emptying the hole punch boxOpen door G Page Checking the status of parts and supplies Storing suppliesFrom the home screen, touch Status/Supplies View Supplies Recommended toner cartridges and part numbers Ordering parts and suppliesOrdering toner cartridges Ordering a photoconductor unitOrdering staple cartridges Ordering a maintenance kitRecommended maintenance kits and part numbers Ordering a waste toner bottleReplacing a photoconductor unit Replacing parts and suppliesReplacing a maintenance kit Maintenance kitPage Page Page Page Replacing a toner cartridge Page Page Maintaining the printer 174 Replacing the waste toner bottlePage Page Page Page Replacing staple cartridge in the standard stapler unit Replacing a staple cartridgeMaintaining the printer 179 Page Replacing staple cartridge in the booklet stapler unit Page Page Page Page Page Shipping the printer Moving the printerBefore moving the printer Moving the printer to another locationChecking the virtual display Administrative supportFinding advanced networking and administrator information Setting up e‑mail alertsSettings General Settings Factory Defaults Restore Now Restoring factory default settingsAdministrative support 189 Click SettingsPaper tray recommendations Clearing jamsAvoiding jams Understanding jam numbers and locationsArea Area name Jam numbers What to do Clearing jams 191Clearing jams 192 Paper jamsClearing jams 193 Paper jam in the fuserPaper jam under the fuser Paper jamClearing jams 194 Lower the multipurpose feeder, and then open door B Paper jam Page Paper jam in Tray 24x paper jamOpen Tray Paper jam in one of the optional trays Trays Paper jam inside the tray Paper jam in Tray 5 high‑capacity feederPull out the tray until it stops Paper jam in the tray exit Paper jam in the top cover Page Clearing jams 204 Paper jam in door aPage Paper jam in cover F paper transport 4yy.xx paper jamsClearing jams 206 Clearing jams 207 Paper jam in door HArea Cover, knob, or handle name Paper jam in door GClearing jams 209 Paper jam in cover F paper transport Open door G Press the latch to open the stapler door Staple jamPage Page Understanding printer messages TroubleshootingSolving basic printer problems Troubleshooting 214Change paper source to custom string load orientation Troubleshooting 215Change paper source to custom type name load orientation Change paper source to custom stringClose cover Error reading USB drive. Remove USBError reading USB hub. Remove hub Check src orientation or guidesLoad src with custom type name Install binInsert the hole punch box Insert TrayLoad Manual Feeder with custom string Load src with sizeLoad src with type size Load Manual Feeder with custom type nameRemove paper from standard output bin Load Manual Feeder with paper type paper sizeManual feeder expects paper size. Check paper source guides Load staplesUnsupported camera mode, unplug camera and change mode Print quota exceeded. Print job canceledRestore held jobs? Some held jobs were not restoredIncorrect paper type, check paper source Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Incorrect paper size, check paper sourceComplex page, some data may not have printed Insufficient memory to collate jobInsufficient memory for Flash Memory Defragment operation Memory fullUnformatted flash detected Serial option x errorStandard network software error Network x software errorStandard parallel port disabled Parallel port x disabledSerial port x disabled Standard USB port disabledIncompatible tray Too many disks installedToo many flash options installed Too many trays attachedXx Waste toner bottle nearly full Scheduled maintenanceDisk full Xx Replace waste toner bottleXx color cartridge low Xx color photoconductor lowXx color photoconductor missing Xx Replace color photoconductorPrint jobs do not print Solving printing problemsEmulation error, load emulation option Error message about reading USB drive appearsConfidential and other held jobs do not print Tray linking does not work Print job takes longer than expectedJob prints from the wrong tray or on the wrong paper Incorrect characters printUnexpected page breaks occur Solving home screen applications problemsAn application error has occurred Large jobs do not collateContact Customer Support Forms and Favorites troubleshootingAdjust the Scan Settings Forms are not available or are not workingNetwork destination stopped working or is invalid Troubleshooting 233Check to see if the Option is Connected to the Printer Solving option problemsPaper tray problems Reset the PrinterCannot detect printer hard disk Sheet drawer problemsMemory card Cannot detect flash memory cardInternal print server does not operate correctly Internal Solutions Port does not operate correctlyUSB/parallel interface card does not operate correctly Jammed pages are not reprinted Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is clearedCharacters have jagged or uneven edges Solving print quality problemsTroubleshooting 238 Printer is printing blank pagesFine horizontal lines appear on color pages Clipped imagesShadow images appear on prints Make Sure the Toner Cartridge is not LOW on Toner Check the Background Darkness or Removal SettingGray background on prints Incorrect marginsMake Sure There is no Defective Toner Cartridge Clean the Printhead LensesMake Sure the Transfer Module is not Defective Load Paper from a Fresh Package Troubleshooting 242Paper curl Print irregularitiesMake Sure the Transfer Belt is not Defective Troubleshooting 243Check the DARKNESS, BRIGHTNESS, and Contrast Settings Print is too darkPrint is too light Troubleshooting 244Repeating defects appear on a Clean the exterior of the printer Troubleshooting 245Skewed print Check the Paper Type Solid color pagesBlack or white streaks appear on transparencies or paper Ensure That the Fill Pattern is CorrectSelect Another Tray or Feeder Streaked horizontal lines appear on printsToner fog or background shading appears on Make Sure the Print Cartridge is not LOW on TonerToner rubs off Transparency print quality is poor Solving color quality problemsFAQ about color printing What is RGB color?How does the printer know what color to print? Troubleshooting 250What is manual color correction? Color conversion table SettingsTroubleshooting 251 What are Detailed Color Samples and how do I access them? Troubleshooting 252Embedded Web Server does not open Contacting customer support Troubleshooting 253Edition notice Product informationLexmark International, Inc All rights reserved 255 TrademarksLicensing notices Modular component notice256 257 Noise emission levelsMeter average sound pressure, dBA Power Saver Temperature informationPower consumption Product power consumptionRadio interference notice Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformityIndustry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada261 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 262Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Limited warranty service264 Extent of limited warrantyLimitation of liability Additional rights265 Lexmark Software Limited Warranty and License Agreement266 267 268 Patent acknowledgmentNumerics IndexIndex 269 Page Page Page Page Page