Lexmark C950 Forms and Favorites troubleshooting, Forms are not available or are not working

Troubleshooting 232

If you do not know the IP address or host name of the printer, then you can:

•View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu.

•Print a network setup page or menu settings page and locate the information in the TCP/IP section.

2Click Settings or Configuration.

3Click Device Solutions > Solutions (eSF) > System tab > Log.

4From the Filter menu, select an application status.

5From the Application menu, select an application, and then click Submit.

MAKE SURE THE FILE NAME YOU WANT TO SCAN TO IS NOT ALREADY IN USE

Verify that the file to which you want to scan is not open by another application or user.

To help prevent errors, make sure either “Append time stamp” or “Overwrite existing file” is selected in the destination configuration settings.

ADJUST THE SCAN SETTINGS

In the destination configuration settings, lower the scan settings. For example, lower the scan resolution, disable Color, or change the Content type to Text.

CONTACT CUSTOMER SUPPORT

If you still cannot isolate the problem, then contact customer support.

Forms and Favorites troubleshooting

Forms are not available or are not working

MAKE SURE THE BOOKMARK POINTING TO THE FORM IS IN THE BOOKMARKS ROOT FOLDER

If the bookmark pointing to the form was created in a subfolder of the Bookmarks folder, then it will not be available under the Forms solution. Delete the bookmark and recreate it under the Bookmarks root folder.

MAKE SURE THE BOOKMARK IS POINTING TO THE CORRECT LOCATION

The printer does not validate bookmarks. If the URL or network location that was specified when the bookmark was created is incorrect, then the printer will not be able to access the document.

MAKE SURE THE BOOKMARK IS CREATED WITH FORMS AND FAVORITES

If the bookmark is created using another application, then it cannot be accessed in Forms and Favorites.