Manuals / Lexmark / Computer Equipment / Printer

Lexmark C950 manual Troubleshooting 214, 254, Index 269

Models: C950

1 276

Page 5

Contents	5
455 staple jam	211
Troubleshooting	214
Solving basic printer problems	214
Understanding printer messages	214
Solving printing problems	228
Solving home screen applications problems	231
Solving option problems	234
Solving paper feed problems	237
Solving print quality problems	238
Solving color quality problems	249
Embedded Web Server does not open	252
Contacting customer support	253
Notices	254
Product information	254
Edition notice	254
Power consumption	258
Index	269

Page 5

Image 5

Lexmark C950 manual Troubleshooting 214, 254, Index 269

Contents

March Users GuideContents Paper and specialty media guide Loading paper and specialty mediaPrinting Understanding printer menus154 Administrative support 188Maintaining the printer 157 Clearing jams 190Index 269 Troubleshooting 214254 Safety information Safety informationSafety information Thank you for choosing this printer Learning about the printerFinding information about the printer Learning about the printerOther countries and regions -See the printed Selecting a location for the printerLearning about the printer Multipurpose feeder Printer configurationsBasic model Configured models Fully configured model Use Using the printer control panelUnderstanding the home screen Understanding the home screenUnderstanding the home screen TouchFeatures Using the touch-screen buttonsFeature Description Sample touch screenUnderstanding the home screen Accessing the Embedded Web Server Setting up and using the home screen applicationsSetting up and using the home screen applications Showing or hiding icons on the home screenSetting up Forms and Favorites Using Background and Idle ScreenActivating the home screen applications Icon DescriptionUnderstanding Showroom Understanding Eco‑SettingsSetting up Remote Operator Panel Exporting a configuration to a file Exporting and importing a configurationImporting a configuration from a file Click Configure ExportTurning on the printer Additional printer setupAdditional printer setup Available internal options Installing internal optionsAccessing the system board Page Push the system board back into place Installing a memory cardISP connector Ridge NotchInstalling a flash memory or firmware card Metal pins Installing an Internal Solutions PortPlastic pins Screws for the ISP solution Screws for the plastic bracket Page Installing a printer hard disk Page Page Page Removing a printer hard disk Page Order of installation Installing hardware optionsUsing a one‑tray module Installing optional traysUsing a three‑tray module Using a tandem‑tray module‑tray module Tandem‑tray module Attaching cablesUSB printer port Verifying printer setupUSB port Ethernet portPrinting a menu settings Setting up the printer softwarePrinting a network setup Installing the printer softwareFor Windows users Updating available options in the printer driverFor Macintosh users MacintoshPreparing to set up the printer on a wireless network Setting up wireless printingInstalling the printer on a wireless network Windows Prepare to configure the printer Installing the printer on a wireless network MacintoshReports Network Setup Page or Configure the printer for wireless accessEnter the printer information Mac OS X version 10.5 or laterDouble‑click Printer Setup Utility or Print Center Configure your computer to use the printer wirelesslyClick + From the Finder, navigate to Applications UtilitiesFrom the Printer List, click Add Installing the printer on an Ethernet networkClick Default Browser tab More Printers Select Ethernet connection, and then click Continue Mac OS X version 10.5 or laterMac OS X version 10.4 or earlier Mac OS X version For Windows users Setting up serial printing Click Continue Finish WindowsWindows 7 or earlier Page Minimizing your printers environmental impact Using recycled paperSaving paper and toner Conserving suppliesSaving energy Using Eco‑ModeReducing printer noise Avoid paper jamsUsing the Embedded Web Server Adjusting Sleep ModeUsing the printer control panel Click Settings General Settings TimeoutsAdjusting the brightness of the display Using Hibernate ModeClick Settings General Settings Sleep Button Settings Click Settings General SettingsRecycling Lexmark products RecyclingRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingConfiguring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading the standard or optional 520‑sheet trayLoading paper and specialty media Pull the tray out Page Loading the optional 850‑ and 1,150‑sheet trays Page Page Loading the 2000‑sheet high‑capacity feeder Page Loading the multipurpose feeder Paper Envelopes Transparencies Page Unlinking trays Linking and unlinking traysLinking trays Linking exit bins Configuring a custom nameCreating a custom name for a paper type Assigning a custom paper type namePage Paper guidelines Paper characteristicsPaper and specialty media guide Unacceptable paper Fiber contentSelecting paper Grain directionSelecting preprinted forms and letterhead Using recycled paper and other office papersUnacceptable paper examples Storing paperSupported paper sizes Supported paper sizes, types, and weightsSupported paper sizes 12x18 11x17Oficio México FolioPrinter Supported paper types and weightsPaper type Standard Second exit bin Bin 500 ‑sheet bin FinisherPaper transport Supported finishing featuresFinisher standard bin BinBin 2 finishing features Bin 1 finishing featuresBin 2 booklet‑maker Size Punch Offset Single/Double staple Double dual staple12 x Folio Setting the finisher exit binPaper Menu Bin setup Output bin Printing Adjusting toner darknessPrinting a document Printing a documentClick Settings Print Settings Quality Menu Toner Darkness Using Max Speed and Max YieldClick Configuration Print Settings Setup Menu Settings Print Settings Setup MenuPrinting from a flash drive Printing from a flash driveFlash drive File type Supported flash drives and file typesTips on using transparencies Tips on using letterheadPrinting on specialty media Source Print side Paper orientationTips on using labels Tips on using envelopesPrinting confidential and other held jobs Tips on using card stockStoring print jobs in the printer Print job type DescriptionPrinting confidential and other held jobs Printing information pagesPrinting a font sample list PrintCanceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Printing a directory listUnderstanding printer menus Supplies Paper Menu Reports SettingsMenus list Understanding printer menusMenu item Description Supplies menu320K Maintenance Kit 160K Maintenance KitMagenta Photoconductor Unit Yellow Photoconductor UnitPaper Size/Type menu Default Source menuPaper menu MP Feeder Size Tray x TypeManual Paper Size Understanding printer menus 100MP Feeder Type Understanding printer menus 101 Configure MP menuManual Paper Type Manual Envelope SizeUnderstanding printer menus 102 Substitute Size menuPaper Texture menu Understanding printer menus 103 Understanding printer menus 104 Paper Weight menuUnderstanding printer menus 105 Paper Loading menuUnderstanding printer menus 106 Custom Types menu Universal Setup menuCustom Names menu Custom Bin Names menuUnderstanding printer menus 108 Bin Setup menuUnderstanding printer menus 109 Reports menuReports menu Active NIC menu Network/Ports menuStandard Network or Network x menus Understanding printer menus 110Understanding printer menus 111 Network Card menu Network Reports menuUnderstanding printer menus 112 This menu is available from the Network/Ports menuUnderstanding printer menus 113 TCP/IP menuUnderstanding printer menus 114 IPv6 menuUnderstanding printer menus 115 Wireless menuStandard USB menu AppleTalk menuUnderstanding printer menus 116 View NameUSB Buffer Understanding printer menus 117ENA Address ENA NetmaskParallel Buffer Parallel x menuUnderstanding printer menus 118 Understanding printer menus 119 Parallel ModeAdvanced Status ProtocolUnderstanding printer menus 120 Serial x menuRobust XON Understanding printer menus 121Serial Buffer Menu item Baud Smtp Setup menuUnderstanding printer menus 122 Understanding printer menus 123 Security menu Miscellaneous Security Settings menuConfidential Print menu Understanding printer menus 124Understanding printer menus 125 Disk Wiping menuMenu item Export Log Security Audit Log menuUnderstanding printer menus 126 Understanding printer menus 127 Set Date and Time menuGeneral Settings menu Settings menuUnderstanding printer menus 128 Display LanguageUnderstanding printer menus 129 Menu item Quiet ModeRun Initial setup Paper Sizes Understanding printer menus 130Keyboard Displayed Information Understanding printer menus 131Understanding printer menus 132 Understanding printer menus 133 AlarmsTimeouts Understanding printer menus 134 Print RecoveryUnderstanding printer menus 135 Flash Drive menuUnderstanding printer menus 136 Understanding printer menus 137 Setup menuUnderstanding printer menus 138 Menu item Resource Save Job Accounting menuUnderstanding printer menus 139 Understanding printer menus 140 Finishing menuSeparator Source Understanding printer menus 141Offset Pages Understanding printer menus 142Staple Job Understanding printer menus 143 Quality menuUnderstanding printer menus 144 Manual Color Spot Color ReplacementUnderstanding printer menus 145 Understanding printer menus 146 Utilities menuUnderstanding printer menus 147 XPS menuPostScript menu Understanding printer menus 148 PCL Emul menuTray Renumber Understanding printer menus 149Understanding printer menus 150 Html menuUnderstanding printer menus 151 Image menuUnderstanding printer menus 152 Booklet Adjustments menuTouch Booklet Adjustments Understanding printer menus 153 Help menuSecuring the hard disk and other installed memory 154 Securing the hard disk and other installed memoryStatement of Volatility Erasing volatile memoryTouch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memoryUsing the Embedded Web Server Configuring printer hard disk encryptionSecuring the hard disk and other installed memory 156 Touch Disk Encryption EnableCleaning the printhead lenses Cleaning the exterior of the printerMaintaining the printer Maintaining the printer 157Page Page Page Open door G Emptying the hole punch boxMaintaining the printer 161 Close the front door Page From the home screen, touch Status/Supplies View Supplies Storing suppliesChecking the status of parts and supplies Ordering toner cartridges Ordering parts and suppliesOrdering a photoconductor unit Recommended toner cartridges and part numbersRecommended maintenance kits and part numbers Ordering a maintenance kitOrdering a waste toner bottle Ordering staple cartridgesReplacing a maintenance kit Replacing parts and suppliesMaintenance kit Replacing a photoconductor unitPage Page Page Page Replacing a toner cartridge Page Page Maintaining the printer 174 Replacing the waste toner bottlePage Page Page Page Maintaining the printer 179 Replacing a staple cartridgeReplacing staple cartridge in the standard stapler unit Page Replacing staple cartridge in the booklet stapler unit Page Page Page Page Page Before moving the printer Moving the printerMoving the printer to another location Shipping the printerFinding advanced networking and administrator information Administrative supportSetting up e‑mail alerts Checking the virtual displayAdministrative support 189 Restoring factory default settingsClick Settings Settings General Settings Factory Defaults Restore NowAvoiding jams Clearing jamsUnderstanding jam numbers and locations Paper tray recommendationsArea Area name Jam numbers What to do Clearing jams 191Clearing jams 192 Paper jamsClearing jams 193 Paper jam in the fuserClearing jams 194 Paper jamPaper jam under the fuser Lower the multipurpose feeder, and then open door B Paper jam Page Open Tray 24x paper jamPaper jam in Tray Paper jam in one of the optional trays Trays Pull out the tray until it stops Paper jam in Tray 5 high‑capacity feederPaper jam inside the tray Paper jam in the tray exit Paper jam in the top cover Page Clearing jams 204 Paper jam in door aPage Clearing jams 206 4yy.xx paper jamsPaper jam in cover F paper transport Clearing jams 207 Paper jam in door HArea Cover, knob, or handle name Paper jam in door GClearing jams 209 Paper jam in cover F paper transport Open door G Press the latch to open the stapler door Staple jamPage Page Solving basic printer problems TroubleshootingTroubleshooting 214 Understanding printer messagesChange paper source to custom type name load orientation Troubleshooting 215Change paper source to custom string Change paper source to custom string load orientationError reading USB hub. Remove hub Error reading USB drive. Remove USBCheck src orientation or guides Close coverInsert the hole punch box Install binInsert Tray Load src with custom type nameLoad src with type size Load src with sizeLoad Manual Feeder with custom type name Load Manual Feeder with custom stringManual feeder expects paper size. Check paper source guides Load Manual Feeder with paper type paper sizeLoad staples Remove paper from standard output binRestore held jobs? Print quota exceeded. Print job canceledSome held jobs were not restored Unsupported camera mode, unplug camera and change modeInsufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureIncorrect paper size, check paper source Incorrect paper type, check paper sourceInsufficient memory for Flash Memory Defragment operation Insufficient memory to collate jobMemory full Complex page, some data may not have printedStandard network software error Serial option x errorNetwork x software error Unformatted flash detectedSerial port x disabled Parallel port x disabledStandard USB port disabled Standard parallel port disabledToo many flash options installed Too many disks installedToo many trays attached Incompatible trayDisk full Scheduled maintenanceXx Replace waste toner bottle Xx Waste toner bottle nearly fullXx color photoconductor missing Xx color photoconductor lowXx Replace color photoconductor Xx color cartridge lowEmulation error, load emulation option Solving printing problemsError message about reading USB drive appears Print jobs do not printConfidential and other held jobs do not print Job prints from the wrong tray or on the wrong paper Print job takes longer than expectedIncorrect characters print Tray linking does not workAn application error has occurred Solving home screen applications problemsLarge jobs do not collate Unexpected page breaks occurAdjust the Scan Settings Forms and Favorites troubleshootingForms are not available or are not working Contact Customer SupportNetwork destination stopped working or is invalid Troubleshooting 233Paper tray problems Solving option problemsReset the Printer Check to see if the Option is Connected to the PrinterMemory card Sheet drawer problemsCannot detect flash memory card Cannot detect printer hard diskUSB/parallel interface card does not operate correctly Internal Solutions Port does not operate correctlyInternal print server does not operate correctly Paper frequently jams Solving paper feed problemsPaper jam message remains after jam is cleared Jammed pages are not reprintedTroubleshooting 238 Solving print quality problemsPrinter is printing blank pages Characters have jagged or uneven edgesShadow images appear on prints Clipped imagesFine horizontal lines appear on color pages Gray background on prints Check the Background Darkness or Removal SettingIncorrect margins Make Sure the Toner Cartridge is not LOW on TonerMake Sure the Transfer Module is not Defective Clean the Printhead LensesMake Sure There is no Defective Toner Cartridge Paper curl Troubleshooting 242Print irregularities Load Paper from a Fresh PackageCheck the DARKNESS, BRIGHTNESS, and Contrast Settings Troubleshooting 243Print is too dark Make Sure the Transfer Belt is not DefectiveRepeating defects appear on a Troubleshooting 244Print is too light Skewed print Troubleshooting 245Clean the exterior of the printer Black or white streaks appear on transparencies or paper Solid color pagesEnsure That the Fill Pattern is Correct Check the Paper TypeToner fog or background shading appears on Streaked horizontal lines appear on printsMake Sure the Print Cartridge is not LOW on Toner Select Another Tray or FeederToner rubs off FAQ about color printing Solving color quality problemsWhat is RGB color? Transparency print quality is poorWhat is manual color correction? Troubleshooting 250Color conversion table Settings How does the printer know what color to print?Troubleshooting 251 Embedded Web Server does not open Troubleshooting 252What are Detailed Color Samples and how do I access them? Contacting customer support Troubleshooting 253Lexmark International, Inc All rights reserved Product informationEdition notice 255 Trademarks256 Modular component noticeLicensing notices Meter average sound pressure, dBA Noise emission levels257 Power consumption Temperature informationProduct power consumption Power SaverAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Radio interference noticeExposure to radio frequency radiation Regulatory notices for wireless productsIndustry Canada Canada Industry Canada Canada261 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 262Limited warranty Statement of Limited WarrantyLimited warranty service Lexmark International, Inc., Lexington, KYLimitation of liability Extent of limited warrantyAdditional rights 264265 Lexmark Software Limited Warranty and License Agreement266 267 268 Patent acknowledgmentIndex 269 IndexNumerics Page Page Page Page Page