Lexmark C950 manual Toner rubs off

Troubleshooting 248

MAKE SURE THE PHOTOCONDUCTOR UNIT IS NOT WORN OR DEFECTIVE

Replace the word or defective photoconductor unit.

MAKE SURE THE FUSER IS NOT WORN OR DEFECTIVE

Replace the worn or defective fuser.

MAKE SURE THE PRINTER HAS RECALIBRATED RECENTLY

Perform color adjust from the Quality menu.

MAKE SURE THE APPLICATION HAS NOT SPECIFIED AN OFF‑WHITE BACKGROUND

Check the application settings.

MAKE SURE NO TONER IS IN THE PAPER PATH

Contact customer support.

Toner rubs off

Try one or more of the following:

CHECK THE PAPER TYPE AND WEIGHT SETTINGS

Make sure the paper type and weight settings match the paper loaded in the tray or feeder:

1From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Change the Paper Weight setting from Normal to Heavy.

2Before sending the print job, specify the correct paper type setting:

•For Windows users, specify the paper type from Print Properties.

•For Macintosh users, specify the paper type from the Print dialog.

CHECK THE PAPER TEXTURE SETTING

From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray or feeder. If necessary, change the Paper Texture setting from Normal to Rough.