Lower the multipurpose feeder, and then open door B

Clearing jams

195

1Open door A, and then door D by lifting the release latch of each door and lowering the doors.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

2Firmly grasp the jammed paper on each side, and then gently pull it out.

Note: Make sure all paper fragments are removed.

3Close door D, and then close door A.

4If necessary, touch Continue from the printer control panel.

230 paper jam

1Lower the multipurpose feeder, and then open door B.

Page 195

Image 195

Lexmark C950 manual Lower the multipurpose feeder, and then open door B

Contents

March Users Guide Contents Understanding printer menus Loading paper and specialty mediaPaper and specialty media guide Printing Clearing jams 190 Administrative support 188154 Maintaining the printer 157 Troubleshooting 214 254Index 269 Safety information Safety information Safety information Learning about the printer Learning about the printerThank you for choosing this printer Finding information about the printer Other countries and regions -See the printed Selecting a location for the printer Learning about the printer Printer configurations Basic modelMultipurpose feeder Configured models Fully configured model Use Using the printer control panel Touch Understanding the home screenUnderstanding the home screen Understanding the home screen Sample touch screen Using the touch-screen buttonsFeatures Feature Description Understanding the home screen Showing or hiding icons on the home screen Setting up and using the home screen applicationsAccessing the Embedded Web Server Setting up and using the home screen applications Icon Description Using Background and Idle ScreenSetting up Forms and Favorites Activating the home screen applications Understanding Eco‑Settings Setting up Remote Operator PanelUnderstanding Showroom Click Configure Export Exporting and importing a configurationExporting a configuration to a file Importing a configuration from a file Additional printer setup Additional printer setupTurning on the printer Installing internal options Accessing the system boardAvailable internal options Page Installing a memory card ISP connectorPush the system board back into place Ridge Notch Installing a flash memory or firmware card Installing an Internal Solutions Port Plastic pinsMetal pins Screws for the ISP solution Screws for the plastic bracket Page Installing a printer hard disk Page Page Page Removing a printer hard disk Page Order of installation Installing hardware options Using a tandem‑tray module Installing optional traysUsing a one‑tray module Using a three‑tray module ‑tray module Tandem‑tray module Attaching cables Ethernet port Verifying printer setupUSB printer port USB port Installing the printer software Setting up the printer softwarePrinting a menu settings Printing a network setup Macintosh Updating available options in the printer driverFor Windows users For Macintosh users Preparing to set up the printer on a wireless network Setting up wireless printing Installing the printer on a wireless network Windows Prepare to configure the printer Installing the printer on a wireless network Macintosh Mac OS X version 10.5 or later Configure the printer for wireless accessReports Network Setup Page or Enter the printer information From the Finder, navigate to Applications Utilities Configure your computer to use the printer wirelesslyDouble‑click Printer Setup Utility or Print Center Click + Installing the printer on an Ethernet network Click Default Browser tab More PrintersFrom the Printer List, click Add Mac OS X version 10.5 or later Mac OS X version 10.4 or earlierSelect Ethernet connection, and then click Continue Mac OS X version For Windows users Setting up serial printing Windows Windows 7 or earlierClick Continue Finish Page Conserving supplies Using recycled paperMinimizing your printers environmental impact Saving paper and toner Avoid paper jams Using Eco‑ModeSaving energy Reducing printer noise Click Settings General Settings Timeouts Adjusting Sleep ModeUsing the Embedded Web Server Using the printer control panel Click Settings General Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Sleep Button Settings Returning Lexmark cartridges for reuse or recycling RecyclingRecycling Lexmark products Recycling Lexmark packaging Loading the standard or optional 520‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty media Loading paper and specialty media Pull the tray out Page Loading the optional 850‑ and 1,150‑sheet trays Page Page Loading the 2000‑sheet high‑capacity feeder Page Loading the multipurpose feeder Paper Envelopes Transparencies Page Linking and unlinking trays Linking traysUnlinking trays Assigning a custom paper type name Configuring a custom nameLinking exit bins Creating a custom name for a paper typePage Paper characteristics Paper and specialty media guidePaper guidelines Grain direction Fiber contentUnacceptable paper Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Unacceptable paper examples Storing paper Supported paper sizes, types, and weights Supported paper sizesSupported paper sizes Folio 11x1712x18 Oficio México Printer Supported paper types and weights Paper type Standard Second exit bin Bin 500 ‑sheet bin Finisher Bin Supported finishing featuresPaper transport Finisher standard bin Size Punch Offset Single/Double staple Double dual staple Bin 1 finishing featuresBin 2 finishing features Bin 2 booklet‑maker Setting the finisher exit bin Paper Menu Bin setup Output bin12 x Folio Printing a document Adjusting toner darknessPrinting Printing a document Settings Print Settings Setup Menu Using Max Speed and Max YieldClick Settings Print Settings Quality Menu Toner Darkness Click Configuration Print Settings Setup Menu Printing from a flash drive Printing from a flash drive Flash drive File type Supported flash drives and file types Source Print side Paper orientation Tips on using letterheadTips on using transparencies Printing on specialty media Tips on using labels Tips on using envelopes Print job type Description Tips on using card stockPrinting confidential and other held jobs Storing print jobs in the printer Print Printing information pagesPrinting confidential and other held jobs Printing a font sample list Printing a directory list Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computer Understanding printer menus Supplies Paper Menu Reports SettingsUnderstanding printer menus Menus list Menu item Description Supplies menu Yellow Photoconductor Unit 160K Maintenance Kit320K Maintenance Kit Magenta Photoconductor Unit Default Source menu Paper menuPaper Size/Type menu MP Feeder Size Tray x Type Understanding printer menus 100 MP Feeder TypeManual Paper Size Manual Envelope Size Configure MP menuUnderstanding printer menus 101 Manual Paper Type Substitute Size menu Paper Texture menuUnderstanding printer menus 102 Understanding printer menus 103 Understanding printer menus 104 Paper Weight menu Understanding printer menus 105 Paper Loading menu Understanding printer menus 106 Custom Bin Names menu Universal Setup menuCustom Types menu Custom Names menu Understanding printer menus 108 Bin Setup menu Reports menu Reports menuUnderstanding printer menus 109 Understanding printer menus 110 Network/Ports menuActive NIC menu Standard Network or Network x menus Understanding printer menus 111 This menu is available from the Network/Ports menu Network Reports menuNetwork Card menu Understanding printer menus 112 Understanding printer menus 113 TCP/IP menu Understanding printer menus 114 IPv6 menu Understanding printer menus 115 Wireless menu View Name AppleTalk menuStandard USB menu Understanding printer menus 116 ENA Netmask Understanding printer menus 117USB Buffer ENA Address Parallel x menu Understanding printer menus 118Parallel Buffer Protocol Parallel ModeUnderstanding printer menus 119 Advanced Status Understanding printer menus 120 Serial x menu Understanding printer menus 121 Serial BufferRobust XON Smtp Setup menu Understanding printer menus 122Menu item Baud Understanding printer menus 123 Understanding printer menus 124 Miscellaneous Security Settings menuSecurity menu Confidential Print menu Understanding printer menus 125 Disk Wiping menu Security Audit Log menu Understanding printer menus 126Menu item Export Log Understanding printer menus 127 Set Date and Time menu Display Language Settings menuGeneral Settings menu Understanding printer menus 128 Menu item Quiet Mode Run Initial setupUnderstanding printer menus 129 Understanding printer menus 130 KeyboardPaper Sizes Displayed Information Understanding printer menus 131 Understanding printer menus 132 Alarms TimeoutsUnderstanding printer menus 133 Understanding printer menus 134 Print Recovery Understanding printer menus 135 Flash Drive menu Understanding printer menus 136 Understanding printer menus 137 Setup menu Understanding printer menus 138 Job Accounting menu Understanding printer menus 139Menu item Resource Save Understanding printer menus 140 Finishing menu Separator Source Understanding printer menus 141 Understanding printer menus 142 Staple JobOffset Pages Understanding printer menus 143 Quality menu Understanding printer menus 144 Spot Color Replacement Understanding printer menus 145Manual Color Understanding printer menus 146 Utilities menu XPS menu PostScript menuUnderstanding printer menus 147 Understanding printer menus 148 PCL Emul menu Tray Renumber Understanding printer menus 149 Understanding printer menus 150 Html menu Understanding printer menus 151 Image menu Booklet Adjustments menu Touch Booklet AdjustmentsUnderstanding printer menus 152 Understanding printer menus 153 Help menu Erasing volatile memory Securing the hard disk and other installed memorySecuring the hard disk and other installed memory 154 Statement of Volatility Erasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config Menu Touch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Securing the hard disk and other installed memory 156 Maintaining the printer 157 Cleaning the exterior of the printerCleaning the printhead lenses Maintaining the printerPage Page Page Emptying the hole punch box Maintaining the printer 161 Close the front doorOpen door G Page Storing supplies Checking the status of parts and suppliesFrom the home screen, touch Status/Supplies View Supplies Recommended toner cartridges and part numbers Ordering parts and suppliesOrdering toner cartridges Ordering a photoconductor unit Ordering staple cartridges Ordering a maintenance kitRecommended maintenance kits and part numbers Ordering a waste toner bottle Replacing a photoconductor unit Replacing parts and suppliesReplacing a maintenance kit Maintenance kitPage Page Page Page Replacing a toner cartridge Page Page Maintaining the printer 174 Replacing the waste toner bottlePage Page Page Page Replacing a staple cartridge Replacing staple cartridge in the standard stapler unitMaintaining the printer 179 Page Replacing staple cartridge in the booklet stapler unit Page Page Page Page Page Shipping the printer Moving the printerBefore moving the printer Moving the printer to another location Checking the virtual display Administrative supportFinding advanced networking and administrator information Setting up e‑mail alerts Settings General Settings Factory Defaults Restore Now Restoring factory default settingsAdministrative support 189 Click Settings Paper tray recommendations Clearing jamsAvoiding jams Understanding jam numbers and locations Area Area name Jam numbers What to do Clearing jams 191 Clearing jams 192 Paper jams Clearing jams 193 Paper jam in the fuser Paper jam Paper jam under the fuserClearing jams 194 Lower the multipurpose feeder, and then open door B Paper jam Page 24x paper jam Paper jam in TrayOpen Tray Paper jam in one of the optional trays Trays Paper jam in Tray 5 high‑capacity feeder Paper jam inside the trayPull out the tray until it stops Paper jam in the tray exit Paper jam in the top cover Page Clearing jams 204 Paper jam in door aPage 4yy.xx paper jams Paper jam in cover F paper transportClearing jams 206 Clearing jams 207 Paper jam in door H Area Cover, knob, or handle name Paper jam in door G Clearing jams 209 Paper jam in cover F paper transport Open door G Press the latch to open the stapler door Staple jamPage Page Understanding printer messages TroubleshootingSolving basic printer problems Troubleshooting 214 Change paper source to custom string load orientation Troubleshooting 215Change paper source to custom type name load orientation Change paper source to custom string Close cover Error reading USB drive. Remove USBError reading USB hub. Remove hub Check src orientation or guides Load src with custom type name Install binInsert the hole punch box Insert Tray Load Manual Feeder with custom string Load src with sizeLoad src with type size Load Manual Feeder with custom type name Remove paper from standard output bin Load Manual Feeder with paper type paper sizeManual feeder expects paper size. Check paper source guides Load staples Unsupported camera mode, unplug camera and change mode Print quota exceeded. Print job canceledRestore held jobs? Some held jobs were not restored Incorrect paper type, check paper source Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Incorrect paper size, check paper source Complex page, some data may not have printed Insufficient memory to collate jobInsufficient memory for Flash Memory Defragment operation Memory full Unformatted flash detected Serial option x errorStandard network software error Network x software error Standard parallel port disabled Parallel port x disabledSerial port x disabled Standard USB port disabled Incompatible tray Too many disks installedToo many flash options installed Too many trays attached Xx Waste toner bottle nearly full Scheduled maintenanceDisk full Xx Replace waste toner bottle Xx color cartridge low Xx color photoconductor lowXx color photoconductor missing Xx Replace color photoconductor Print jobs do not print Solving printing problemsEmulation error, load emulation option Error message about reading USB drive appears Confidential and other held jobs do not print Tray linking does not work Print job takes longer than expectedJob prints from the wrong tray or on the wrong paper Incorrect characters print Unexpected page breaks occur Solving home screen applications problemsAn application error has occurred Large jobs do not collate Contact Customer Support Forms and Favorites troubleshootingAdjust the Scan Settings Forms are not available or are not working Network destination stopped working or is invalid Troubleshooting 233 Check to see if the Option is Connected to the Printer Solving option problemsPaper tray problems Reset the Printer Cannot detect printer hard disk Sheet drawer problemsMemory card Cannot detect flash memory card Internal Solutions Port does not operate correctly Internal print server does not operate correctlyUSB/parallel interface card does not operate correctly Jammed pages are not reprinted Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is cleared Characters have jagged or uneven edges Solving print quality problemsTroubleshooting 238 Printer is printing blank pages Clipped images Fine horizontal lines appear on color pagesShadow images appear on prints Make Sure the Toner Cartridge is not LOW on Toner Check the Background Darkness or Removal SettingGray background on prints Incorrect margins Clean the Printhead Lenses Make Sure There is no Defective Toner CartridgeMake Sure the Transfer Module is not Defective Load Paper from a Fresh Package Troubleshooting 242Paper curl Print irregularities Make Sure the Transfer Belt is not Defective Troubleshooting 243Check the DARKNESS, BRIGHTNESS, and Contrast Settings Print is too dark Troubleshooting 244 Print is too lightRepeating defects appear on a Troubleshooting 245 Clean the exterior of the printerSkewed print Check the Paper Type Solid color pagesBlack or white streaks appear on transparencies or paper Ensure That the Fill Pattern is Correct Select Another Tray or Feeder Streaked horizontal lines appear on printsToner fog or background shading appears on Make Sure the Print Cartridge is not LOW on Toner Toner rubs off Transparency print quality is poor Solving color quality problemsFAQ about color printing What is RGB color? How does the printer know what color to print? Troubleshooting 250What is manual color correction? Color conversion table Settings Troubleshooting 251 Troubleshooting 252 What are Detailed Color Samples and how do I access them?Embedded Web Server does not open Contacting customer support Troubleshooting 253 Product information Edition noticeLexmark International, Inc All rights reserved 255 Trademarks Modular component notice Licensing notices256 Noise emission levels 257Meter average sound pressure, dBA Power Saver Temperature informationPower consumption Product power consumption Radio interference notice Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity Industry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 261 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 262 Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Limited warranty service 264 Extent of limited warrantyLimitation of liability Additional rights 265 Lexmark Software Limited Warranty and License Agreement 266 267 268 Patent acknowledgment Index NumericsIndex 269 Page Page Page Page Page