Paper jam in the top cover

Clearing jams

202

3Gently put the tray back into position.

4If necessary, touch Continue, jam cleared from the printer control panel.

1Gently move the tray to the left until it stops.

2Open the top cover.

1 2

Page 202

Image 202

Lexmark C950 manual Paper jam in the top cover

Contents

Users Guide March Contents Printing Loading paper and specialty mediaPaper and specialty media guide Understanding printer menus Maintaining the printer 157 Administrative support 188154 Clearing jams 190 254 Troubleshooting 214Index 269 Safety information Safety information Safety information Finding information about the printer Learning about the printerThank you for choosing this printer Learning about the printer Selecting a location for the printer Other countries and regions -See the printed Learning about the printer Basic model Printer configurationsMultipurpose feeder Configured models Fully configured model Using the printer control panel Use Understanding the home screen Understanding the home screenUnderstanding the home screen Touch Feature Description Using the touch-screen buttonsFeatures Sample touch screen Understanding the home screen Setting up and using the home screen applications Setting up and using the home screen applicationsAccessing the Embedded Web Server Showing or hiding icons on the home screen Activating the home screen applications Using Background and Idle ScreenSetting up Forms and Favorites Icon Description Setting up Remote Operator Panel Understanding Eco‑SettingsUnderstanding Showroom Importing a configuration from a file Exporting and importing a configurationExporting a configuration to a file Click Configure Export Additional printer setup Additional printer setupTurning on the printer Accessing the system board Installing internal optionsAvailable internal options Page ISP connector Installing a memory cardPush the system board back into place Notch Ridge Installing a flash memory or firmware card Plastic pins Installing an Internal Solutions PortMetal pins Screws for the ISP solution Screws for the plastic bracket Page Installing a printer hard disk Page Page Page Removing a printer hard disk Page Installing hardware options Order of installation Using a three‑tray module Installing optional traysUsing a one‑tray module Using a tandem‑tray module ‑tray module Attaching cables Tandem‑tray module USB port Verifying printer setupUSB printer port Ethernet port Printing a network setup Setting up the printer softwarePrinting a menu settings Installing the printer software For Macintosh users Updating available options in the printer driverFor Windows users Macintosh Setting up wireless printing Preparing to set up the printer on a wireless network Installing the printer on a wireless network Windows Installing the printer on a wireless network Macintosh Prepare to configure the printer Enter the printer information Configure the printer for wireless accessReports Network Setup Page or Mac OS X version 10.5 or later Click + Configure your computer to use the printer wirelesslyDouble‑click Printer Setup Utility or Print Center From the Finder, navigate to Applications Utilities Click Default Browser tab More Printers Installing the printer on an Ethernet networkFrom the Printer List, click Add Mac OS X version 10.4 or earlier Mac OS X version 10.5 or laterSelect Ethernet connection, and then click Continue Mac OS X version For Windows users Setting up serial printing Windows 7 or earlier WindowsClick Continue Finish Page Saving paper and toner Using recycled paperMinimizing your printers environmental impact Conserving supplies Reducing printer noise Using Eco‑ModeSaving energy Avoid paper jams Using the printer control panel Adjusting Sleep ModeUsing the Embedded Web Server Click Settings General Settings Timeouts Click Settings General Settings Sleep Button Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Recycling Lexmark packaging RecyclingRecycling Lexmark products Returning Lexmark cartridges for reuse or recycling Loading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading the standard or optional 520‑sheet tray Loading paper and specialty media Pull the tray out Page Loading the optional 850‑ and 1,150‑sheet trays Page Page Loading the 2000‑sheet high‑capacity feeder Page Loading the multipurpose feeder Paper Envelopes Transparencies Page Linking trays Linking and unlinking traysUnlinking trays Creating a custom name for a paper type Configuring a custom nameLinking exit bins Assigning a custom paper type namePage Paper and specialty media guide Paper characteristicsPaper guidelines Selecting paper Fiber contentUnacceptable paper Grain direction Using recycled paper and other office papers Selecting preprinted forms and letterhead Storing paper Unacceptable paper examples Supported paper sizes Supported paper sizes, types, and weightsSupported paper sizes Oficio México 11x1712x18 Folio Supported paper types and weights Printer Finisher Paper type Standard Second exit bin Bin 500 ‑sheet bin Finisher standard bin Supported finishing featuresPaper transport Bin Bin 2 booklet‑maker Bin 1 finishing featuresBin 2 finishing features Size Punch Offset Single/Double staple Double dual staple Paper Menu Bin setup Output bin Setting the finisher exit bin12 x Folio Printing a document Adjusting toner darknessPrinting Printing a document Click Configuration Print Settings Setup Menu Using Max Speed and Max YieldClick Settings Print Settings Quality Menu Toner Darkness Settings Print Settings Setup Menu Printing from a flash drive Printing from a flash drive Supported flash drives and file types Flash drive File type Printing on specialty media Tips on using letterheadTips on using transparencies Source Print side Paper orientation Tips on using envelopes Tips on using labels Storing print jobs in the printer Tips on using card stockPrinting confidential and other held jobs Print job type Description Printing a font sample list Printing information pagesPrinting confidential and other held jobs Print Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Printing a directory list Menus list Supplies Paper Menu Reports SettingsUnderstanding printer menus Understanding printer menus Supplies menu Menu item Description Magenta Photoconductor Unit 160K Maintenance Kit320K Maintenance Kit Yellow Photoconductor Unit Paper menu Default Source menuPaper Size/Type menu Tray x Type MP Feeder Size MP Feeder Type Understanding printer menus 100Manual Paper Size Manual Paper Type Configure MP menuUnderstanding printer menus 101 Manual Envelope Size Paper Texture menu Substitute Size menuUnderstanding printer menus 102 Understanding printer menus 103 Paper Weight menu Understanding printer menus 104 Paper Loading menu Understanding printer menus 105 Understanding printer menus 106 Custom Names menu Universal Setup menuCustom Types menu Custom Bin Names menu Bin Setup menu Understanding printer menus 108 Reports menu Reports menuUnderstanding printer menus 109 Standard Network or Network x menus Network/Ports menuActive NIC menu Understanding printer menus 110 Understanding printer menus 111 Understanding printer menus 112 Network Reports menuNetwork Card menu This menu is available from the Network/Ports menu TCP/IP menu Understanding printer menus 113 IPv6 menu Understanding printer menus 114 Wireless menu Understanding printer menus 115 Understanding printer menus 116 AppleTalk menuStandard USB menu View Name ENA Address Understanding printer menus 117USB Buffer ENA Netmask Understanding printer menus 118 Parallel x menuParallel Buffer Advanced Status Parallel ModeUnderstanding printer menus 119 Protocol Serial x menu Understanding printer menus 120 Serial Buffer Understanding printer menus 121Robust XON Understanding printer menus 122 Smtp Setup menuMenu item Baud Understanding printer menus 123 Confidential Print menu Miscellaneous Security Settings menuSecurity menu Understanding printer menus 124 Disk Wiping menu Understanding printer menus 125 Understanding printer menus 126 Security Audit Log menuMenu item Export Log Set Date and Time menu Understanding printer menus 127 Understanding printer menus 128 Settings menuGeneral Settings menu Display Language Run Initial setup Menu item Quiet ModeUnderstanding printer menus 129 Keyboard Understanding printer menus 130Paper Sizes Understanding printer menus 131 Displayed Information Understanding printer menus 132 Timeouts AlarmsUnderstanding printer menus 133 Print Recovery Understanding printer menus 134 Flash Drive menu Understanding printer menus 135 Understanding printer menus 136 Setup menu Understanding printer menus 137 Understanding printer menus 138 Understanding printer menus 139 Job Accounting menuMenu item Resource Save Finishing menu Understanding printer menus 140 Understanding printer menus 141 Separator Source Staple Job Understanding printer menus 142Offset Pages Quality menu Understanding printer menus 143 Understanding printer menus 144 Understanding printer menus 145 Spot Color ReplacementManual Color Utilities menu Understanding printer menus 146 PostScript menu XPS menuUnderstanding printer menus 147 PCL Emul menu Understanding printer menus 148 Understanding printer menus 149 Tray Renumber Html menu Understanding printer menus 150 Image menu Understanding printer menus 151 Touch Booklet Adjustments Booklet Adjustments menuUnderstanding printer menus 152 Help menu Understanding printer menus 153 Statement of Volatility Securing the hard disk and other installed memorySecuring the hard disk and other installed memory 154 Erasing volatile memory Touch Back Exit Config Menu Using the printer control panelTouch Wipe All Settings Erasing non‑volatile memory Securing the hard disk and other installed memory 156 Configuring printer hard disk encryptionUsing the Embedded Web Server Touch Disk Encryption Enable Maintaining the printer Cleaning the exterior of the printerCleaning the printhead lenses Maintaining the printer 157Page Page Page Maintaining the printer 161 Close the front door Emptying the hole punch boxOpen door G Page Checking the status of parts and supplies Storing suppliesFrom the home screen, touch Status/Supplies View Supplies Ordering a photoconductor unit Ordering parts and suppliesOrdering toner cartridges Recommended toner cartridges and part numbers Ordering a waste toner bottle Ordering a maintenance kitRecommended maintenance kits and part numbers Ordering staple cartridges Maintenance kit Replacing parts and suppliesReplacing a maintenance kit Replacing a photoconductor unitPage Page Page Page Replacing a toner cartridge Page Page Replacing the waste toner bottle Maintaining the printer 174Page Page Page Page Replacing staple cartridge in the standard stapler unit Replacing a staple cartridgeMaintaining the printer 179 Page Replacing staple cartridge in the booklet stapler unit Page Page Page Page Page Moving the printer to another location Moving the printerBefore moving the printer Shipping the printer Setting up e‑mail alerts Administrative supportFinding advanced networking and administrator information Checking the virtual display Click Settings Restoring factory default settingsAdministrative support 189 Settings General Settings Factory Defaults Restore Now Understanding jam numbers and locations Clearing jamsAvoiding jams Paper tray recommendations Clearing jams 191 Area Area name Jam numbers What to do Paper jams Clearing jams 192 Paper jam in the fuser Clearing jams 193 Paper jam under the fuser Paper jamClearing jams 194 Lower the multipurpose feeder, and then open door B Paper jam Page Paper jam in Tray 24x paper jamOpen Tray Paper jam in one of the optional trays Trays Paper jam inside the tray Paper jam in Tray 5 high‑capacity feederPull out the tray until it stops Paper jam in the tray exit Paper jam in the top cover Page Paper jam in door a Clearing jams 204Page Paper jam in cover F paper transport 4yy.xx paper jamsClearing jams 206 Paper jam in door H Clearing jams 207 Paper jam in door G Area Cover, knob, or handle name Clearing jams 209 Paper jam in cover F paper transport Staple jam Open door G Press the latch to open the stapler doorPage Page Troubleshooting 214 TroubleshootingSolving basic printer problems Understanding printer messages Change paper source to custom string Troubleshooting 215Change paper source to custom type name load orientation Change paper source to custom string load orientation Check src orientation or guides Error reading USB drive. Remove USBError reading USB hub. Remove hub Close cover Insert Tray Install binInsert the hole punch box Load src with custom type name Load Manual Feeder with custom type name Load src with sizeLoad src with type size Load Manual Feeder with custom string Load staples Load Manual Feeder with paper type paper sizeManual feeder expects paper size. Check paper source guides Remove paper from standard output bin Some held jobs were not restored Print quota exceeded. Print job canceledRestore held jobs? Unsupported camera mode, unplug camera and change mode Incorrect paper size, check paper source Insufficient memory to support Resource Save featureInsufficient memory, some held jobs will not be restored Incorrect paper type, check paper source Memory full Insufficient memory to collate jobInsufficient memory for Flash Memory Defragment operation Complex page, some data may not have printed Network x software error Serial option x errorStandard network software error Unformatted flash detected Standard USB port disabled Parallel port x disabledSerial port x disabled Standard parallel port disabled Too many trays attached Too many disks installedToo many flash options installed Incompatible tray Xx Replace waste toner bottle Scheduled maintenanceDisk full Xx Waste toner bottle nearly full Xx Replace color photoconductor Xx color photoconductor lowXx color photoconductor missing Xx color cartridge low Error message about reading USB drive appears Solving printing problemsEmulation error, load emulation option Print jobs do not print Confidential and other held jobs do not print Incorrect characters print Print job takes longer than expectedJob prints from the wrong tray or on the wrong paper Tray linking does not work Large jobs do not collate Solving home screen applications problemsAn application error has occurred Unexpected page breaks occur Forms are not available or are not working Forms and Favorites troubleshootingAdjust the Scan Settings Contact Customer Support Troubleshooting 233 Network destination stopped working or is invalid Reset the Printer Solving option problemsPaper tray problems Check to see if the Option is Connected to the Printer Cannot detect flash memory card Sheet drawer problemsMemory card Cannot detect printer hard disk Internal print server does not operate correctly Internal Solutions Port does not operate correctlyUSB/parallel interface card does not operate correctly Paper jam message remains after jam is cleared Solving paper feed problemsPaper frequently jams Jammed pages are not reprinted Printer is printing blank pages Solving print quality problemsTroubleshooting 238 Characters have jagged or uneven edges Fine horizontal lines appear on color pages Clipped imagesShadow images appear on prints Incorrect margins Check the Background Darkness or Removal SettingGray background on prints Make Sure the Toner Cartridge is not LOW on Toner Make Sure There is no Defective Toner Cartridge Clean the Printhead LensesMake Sure the Transfer Module is not Defective Print irregularities Troubleshooting 242Paper curl Load Paper from a Fresh Package Print is too dark Troubleshooting 243Check the DARKNESS, BRIGHTNESS, and Contrast Settings Make Sure the Transfer Belt is not Defective Print is too light Troubleshooting 244Repeating defects appear on a Clean the exterior of the printer Troubleshooting 245Skewed print Ensure That the Fill Pattern is Correct Solid color pagesBlack or white streaks appear on transparencies or paper Check the Paper Type Make Sure the Print Cartridge is not LOW on Toner Streaked horizontal lines appear on printsToner fog or background shading appears on Select Another Tray or Feeder Toner rubs off What is RGB color? Solving color quality problemsFAQ about color printing Transparency print quality is poor Color conversion table Settings Troubleshooting 250What is manual color correction? How does the printer know what color to print? Troubleshooting 251 What are Detailed Color Samples and how do I access them? Troubleshooting 252Embedded Web Server does not open Troubleshooting 253 Contacting customer support Edition notice Product informationLexmark International, Inc All rights reserved Trademarks 255 Licensing notices Modular component notice256 257 Noise emission levelsMeter average sound pressure, dBA Product power consumption Temperature informationPower consumption Power Saver European Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Radio interference notice Industry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 261 262 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Limited warranty service Statement of Limited WarrantyLimited warranty Lexmark International, Inc., Lexington, KY Additional rights Extent of limited warrantyLimitation of liability 264 Lexmark Software Limited Warranty and License Agreement 265 266 267 Patent acknowledgment 268 Numerics IndexIndex 269 Page Page Page Page Page