Paper jam in Tray 5 high‑capacity feeder

Clearing jams

200

3Firmly grasp the jammed paper on each side, and then gently pull it out.

4Close the tray.

5If necessary, touch Continue, jam cleared from the printer control panel.

Paper jam in Tray 5 (high‑capacity feeder)

Paper jam inside the tray

1Pull out the tray until it stops.

Warning—Potential Damage: Do not pull out the tray with too much force. Doing so may hit and injure your knees.

Page 200

Image 200

Lexmark C950 manual Paper jam in Tray 5 high‑capacity feeder, Paper jam inside the tray, Pull out the tray until it stops

Contents

Users Guide March Contents Loading paper and specialty media Paper and specialty media guidePrinting Understanding printer menus Administrative support 188 154Maintaining the printer 157 Clearing jams 190 Index 269 Troubleshooting 214254 Safety information Safety information Safety information Learning about the printer Thank you for choosing this printerFinding information about the printer Learning about the printer Selecting a location for the printer Other countries and regions -See the printed Learning about the printer Multipurpose feeder Printer configurationsBasic model Configured models Fully configured model Using the printer control panel Use Understanding the home screen Understanding the home screenUnderstanding the home screen Touch Using the touch-screen buttons FeaturesFeature Description Sample touch screen Understanding the home screen Setting up and using the home screen applications Accessing the Embedded Web ServerSetting up and using the home screen applications Showing or hiding icons on the home screen Using Background and Idle Screen Setting up Forms and FavoritesActivating the home screen applications Icon Description Understanding Showroom Understanding Eco‑SettingsSetting up Remote Operator Panel Exporting and importing a configuration Exporting a configuration to a fileImporting a configuration from a file Click Configure Export Turning on the printer Additional printer setupAdditional printer setup Available internal options Installing internal optionsAccessing the system board Page Push the system board back into place Installing a memory cardISP connector Notch Ridge Installing a flash memory or firmware card Metal pins Installing an Internal Solutions PortPlastic pins Screws for the ISP solution Screws for the plastic bracket Page Installing a printer hard disk Page Page Page Removing a printer hard disk Page Installing hardware options Order of installation Installing optional trays Using a one‑tray moduleUsing a three‑tray module Using a tandem‑tray module ‑tray module Attaching cables Tandem‑tray module Verifying printer setup USB printer portUSB port Ethernet port Setting up the printer software Printing a menu settingsPrinting a network setup Installing the printer software Updating available options in the printer driver For Windows usersFor Macintosh users Macintosh Setting up wireless printing Preparing to set up the printer on a wireless network Installing the printer on a wireless network Windows Installing the printer on a wireless network Macintosh Prepare to configure the printer Configure the printer for wireless access Reports Network Setup Page orEnter the printer information Mac OS X version 10.5 or later Configure your computer to use the printer wirelessly Double‑click Printer Setup Utility or Print CenterClick + From the Finder, navigate to Applications Utilities From the Printer List, click Add Installing the printer on an Ethernet networkClick Default Browser tab More Printers Select Ethernet connection, and then click Continue Mac OS X version 10.5 or laterMac OS X version 10.4 or earlier Mac OS X version For Windows users Setting up serial printing Click Continue Finish WindowsWindows 7 or earlier Page Using recycled paper Minimizing your printers environmental impactSaving paper and toner Conserving supplies Using Eco‑Mode Saving energyReducing printer noise Avoid paper jams Adjusting Sleep Mode Using the Embedded Web ServerUsing the printer control panel Click Settings General Settings Timeouts Using Hibernate Mode Adjusting the brightness of the displayClick Settings General Settings Sleep Button Settings Click Settings General Settings Recycling Recycling Lexmark productsRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Setting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading the standard or optional 520‑sheet tray Loading paper and specialty media Pull the tray out Page Loading the optional 850‑ and 1,150‑sheet trays Page Page Loading the 2000‑sheet high‑capacity feeder Page Loading the multipurpose feeder Paper Envelopes Transparencies Page Unlinking trays Linking and unlinking traysLinking trays Configuring a custom name Linking exit binsCreating a custom name for a paper type Assigning a custom paper type namePage Paper guidelines Paper characteristicsPaper and specialty media guide Fiber content Unacceptable paperSelecting paper Grain direction Using recycled paper and other office papers Selecting preprinted forms and letterhead Storing paper Unacceptable paper examples Supported paper sizes Supported paper sizes, types, and weightsSupported paper sizes 11x17 12x18Oficio México Folio Supported paper types and weights Printer Finisher Paper type Standard Second exit bin Bin 500 ‑sheet bin Supported finishing features Paper transportFinisher standard bin Bin Bin 1 finishing features Bin 2 finishing featuresBin 2 booklet‑maker Size Punch Offset Single/Double staple Double dual staple 12 x Folio Setting the finisher exit binPaper Menu Bin setup Output bin Adjusting toner darkness PrintingPrinting a document Printing a document Using Max Speed and Max Yield Click Settings Print Settings Quality Menu Toner DarknessClick Configuration Print Settings Setup Menu Settings Print Settings Setup Menu Printing from a flash drive Printing from a flash drive Supported flash drives and file types Flash drive File type Tips on using letterhead Tips on using transparenciesPrinting on specialty media Source Print side Paper orientation Tips on using envelopes Tips on using labels Tips on using card stock Printing confidential and other held jobsStoring print jobs in the printer Print job type Description Printing information pages Printing confidential and other held jobsPrinting a font sample list Print Canceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Printing a directory list Supplies Paper Menu Reports Settings Understanding printer menusMenus list Understanding printer menus Supplies menu Menu item Description 160K Maintenance Kit 320K Maintenance KitMagenta Photoconductor Unit Yellow Photoconductor Unit Paper Size/Type menu Default Source menuPaper menu Tray x Type MP Feeder Size Manual Paper Size Understanding printer menus 100MP Feeder Type Configure MP menu Understanding printer menus 101Manual Paper Type Manual Envelope Size Understanding printer menus 102 Substitute Size menuPaper Texture menu Understanding printer menus 103 Paper Weight menu Understanding printer menus 104 Paper Loading menu Understanding printer menus 105 Understanding printer menus 106 Universal Setup menu Custom Types menuCustom Names menu Custom Bin Names menu Bin Setup menu Understanding printer menus 108 Understanding printer menus 109 Reports menuReports menu Network/Ports menu Active NIC menuStandard Network or Network x menus Understanding printer menus 110 Understanding printer menus 111 Network Reports menu Network Card menuUnderstanding printer menus 112 This menu is available from the Network/Ports menu TCP/IP menu Understanding printer menus 113 IPv6 menu Understanding printer menus 114 Wireless menu Understanding printer menus 115 AppleTalk menu Standard USB menuUnderstanding printer menus 116 View Name Understanding printer menus 117 USB BufferENA Address ENA Netmask Parallel Buffer Parallel x menuUnderstanding printer menus 118 Parallel Mode Understanding printer menus 119Advanced Status Protocol Serial x menu Understanding printer menus 120 Robust XON Understanding printer menus 121Serial Buffer Menu item Baud Smtp Setup menuUnderstanding printer menus 122 Understanding printer menus 123 Miscellaneous Security Settings menu Security menuConfidential Print menu Understanding printer menus 124 Disk Wiping menu Understanding printer menus 125 Menu item Export Log Security Audit Log menuUnderstanding printer menus 126 Set Date and Time menu Understanding printer menus 127 Settings menu General Settings menuUnderstanding printer menus 128 Display Language Understanding printer menus 129 Menu item Quiet ModeRun Initial setup Paper Sizes Understanding printer menus 130Keyboard Understanding printer menus 131 Displayed Information Understanding printer menus 132 Understanding printer menus 133 AlarmsTimeouts Print Recovery Understanding printer menus 134 Flash Drive menu Understanding printer menus 135 Understanding printer menus 136 Setup menu Understanding printer menus 137 Understanding printer menus 138 Menu item Resource Save Job Accounting menuUnderstanding printer menus 139 Finishing menu Understanding printer menus 140 Understanding printer menus 141 Separator Source Offset Pages Understanding printer menus 142Staple Job Quality menu Understanding printer menus 143 Understanding printer menus 144 Manual Color Spot Color ReplacementUnderstanding printer menus 145 Utilities menu Understanding printer menus 146 Understanding printer menus 147 XPS menuPostScript menu PCL Emul menu Understanding printer menus 148 Understanding printer menus 149 Tray Renumber Html menu Understanding printer menus 150 Image menu Understanding printer menus 151 Understanding printer menus 152 Booklet Adjustments menuTouch Booklet Adjustments Help menu Understanding printer menus 153 Securing the hard disk and other installed memory Securing the hard disk and other installed memory 154Statement of Volatility Erasing volatile memory Using the printer control panel Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memory Configuring printer hard disk encryption Using the Embedded Web ServerSecuring the hard disk and other installed memory 156 Touch Disk Encryption Enable Cleaning the exterior of the printer Cleaning the printhead lensesMaintaining the printer Maintaining the printer 157Page Page Page Open door G Emptying the hole punch boxMaintaining the printer 161 Close the front door Page From the home screen, touch Status/Supplies View Supplies Storing suppliesChecking the status of parts and supplies Ordering parts and supplies Ordering toner cartridgesOrdering a photoconductor unit Recommended toner cartridges and part numbers Ordering a maintenance kit Recommended maintenance kits and part numbersOrdering a waste toner bottle Ordering staple cartridges Replacing parts and supplies Replacing a maintenance kitMaintenance kit Replacing a photoconductor unitPage Page Page Page Replacing a toner cartridge Page Page Replacing the waste toner bottle Maintaining the printer 174Page Page Page Page Maintaining the printer 179 Replacing a staple cartridgeReplacing staple cartridge in the standard stapler unit Page Replacing staple cartridge in the booklet stapler unit Page Page Page Page Page Moving the printer Before moving the printerMoving the printer to another location Shipping the printer Administrative support Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual display Restoring factory default settings Administrative support 189Click Settings Settings General Settings Factory Defaults Restore Now Clearing jams Avoiding jamsUnderstanding jam numbers and locations Paper tray recommendations Clearing jams 191 Area Area name Jam numbers What to do Paper jams Clearing jams 192 Paper jam in the fuser Clearing jams 193 Clearing jams 194 Paper jamPaper jam under the fuser Lower the multipurpose feeder, and then open door B Paper jam Page Open Tray 24x paper jamPaper jam in Tray Paper jam in one of the optional trays Trays Pull out the tray until it stops Paper jam in Tray 5 high‑capacity feederPaper jam inside the tray Paper jam in the tray exit Paper jam in the top cover Page Paper jam in door a Clearing jams 204Page Clearing jams 206 4yy.xx paper jamsPaper jam in cover F paper transport Paper jam in door H Clearing jams 207 Paper jam in door G Area Cover, knob, or handle name Clearing jams 209 Paper jam in cover F paper transport Staple jam Open door G Press the latch to open the stapler doorPage Page Troubleshooting Solving basic printer problemsTroubleshooting 214 Understanding printer messages Troubleshooting 215 Change paper source to custom type name load orientationChange paper source to custom string Change paper source to custom string load orientation Error reading USB drive. Remove USB Error reading USB hub. Remove hubCheck src orientation or guides Close cover Install bin Insert the hole punch boxInsert Tray Load src with custom type name Load src with size Load src with type sizeLoad Manual Feeder with custom type name Load Manual Feeder with custom string Load Manual Feeder with paper type paper size Manual feeder expects paper size. Check paper source guidesLoad staples Remove paper from standard output bin Print quota exceeded. Print job canceled Restore held jobs?Some held jobs were not restored Unsupported camera mode, unplug camera and change mode Insufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredIncorrect paper size, check paper source Incorrect paper type, check paper source Insufficient memory to collate job Insufficient memory for Flash Memory Defragment operationMemory full Complex page, some data may not have printed Serial option x error Standard network software errorNetwork x software error Unformatted flash detected Parallel port x disabled Serial port x disabledStandard USB port disabled Standard parallel port disabled Too many disks installed Too many flash options installedToo many trays attached Incompatible tray Scheduled maintenance Disk fullXx Replace waste toner bottle Xx Waste toner bottle nearly full Xx color photoconductor low Xx color photoconductor missingXx Replace color photoconductor Xx color cartridge low Solving printing problems Emulation error, load emulation optionError message about reading USB drive appears Print jobs do not print Confidential and other held jobs do not print Print job takes longer than expected Job prints from the wrong tray or on the wrong paperIncorrect characters print Tray linking does not work Solving home screen applications problems An application error has occurredLarge jobs do not collate Unexpected page breaks occur Forms and Favorites troubleshooting Adjust the Scan SettingsForms are not available or are not working Contact Customer Support Troubleshooting 233 Network destination stopped working or is invalid Solving option problems Paper tray problemsReset the Printer Check to see if the Option is Connected to the Printer Sheet drawer problems Memory cardCannot detect flash memory card Cannot detect printer hard disk USB/parallel interface card does not operate correctly Internal Solutions Port does not operate correctlyInternal print server does not operate correctly Solving paper feed problems Paper frequently jamsPaper jam message remains after jam is cleared Jammed pages are not reprinted Solving print quality problems Troubleshooting 238Printer is printing blank pages Characters have jagged or uneven edges Shadow images appear on prints Clipped imagesFine horizontal lines appear on color pages Check the Background Darkness or Removal Setting Gray background on printsIncorrect margins Make Sure the Toner Cartridge is not LOW on Toner Make Sure the Transfer Module is not Defective Clean the Printhead LensesMake Sure There is no Defective Toner Cartridge Troubleshooting 242 Paper curlPrint irregularities Load Paper from a Fresh Package Troubleshooting 243 Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Make Sure the Transfer Belt is not Defective Repeating defects appear on a Troubleshooting 244Print is too light Skewed print Troubleshooting 245Clean the exterior of the printer Solid color pages Black or white streaks appear on transparencies or paperEnsure That the Fill Pattern is Correct Check the Paper Type Streaked horizontal lines appear on prints Toner fog or background shading appears onMake Sure the Print Cartridge is not LOW on Toner Select Another Tray or Feeder Toner rubs off Solving color quality problems FAQ about color printingWhat is RGB color? Transparency print quality is poor Troubleshooting 250 What is manual color correction?Color conversion table Settings How does the printer know what color to print? Troubleshooting 251 Embedded Web Server does not open Troubleshooting 252What are Detailed Color Samples and how do I access them? Troubleshooting 253 Contacting customer support Lexmark International, Inc All rights reserved Product informationEdition notice Trademarks 255 256 Modular component noticeLicensing notices Meter average sound pressure, dBA Noise emission levels257 Temperature information Power consumptionProduct power consumption Power Saver Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaEuropean Community EC directives conformity Radio interference notice Regulatory notices for wireless products Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada 261 262 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Statement of Limited Warranty Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KY Extent of limited warranty Limitation of liabilityAdditional rights 264 Lexmark Software Limited Warranty and License Agreement 265 266 267 Patent acknowledgment 268 Index 269 IndexNumerics Page Page Page Page Page