Lexmark C950 manual Make Sure There is no Defective Toner Cartridge, Clean the Printhead Lenses

Troubleshooting 241

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the paper size loaded.

CHECK THE PAPER SIZE SETTING

Make sure the paper size setting matches the paper loaded in the tray:

1From the printer control panel Paper menu, check the Paper Size setting.

2Before sending the job to print, specify the correct size setting:

•For Windows users, specify the size from Print Properties.

•For Macintosh users, specify the size from the Page Setup dialog.

Light colored line, white line, or incorrectly colored line appears on prints

ABCDE	A	B	DE
ABCDE	A	B	DE
	A	B	DE

Try one or more of the following:

MAKE SURE THERE IS NO DEFECTIVE TONER CARTRIDGE

Replace the defective toner cartridge.

MAKE SURE THE PHOTOCONDUCTOR UNIT IS NOT DEFECTIVE

Replace the defective photoconductor unit.

MAKE SURE THE TRANSFER MODULE IS NOT DEFECTIVE

Replace the defective transfer module.

CLEAN THE PRINTHEAD LENSES

1Open the front door, and then the internal cover.

2Locate the printhead wipers.

3Gently pull the printhead wiper out until it stops, and then slowly slide it back into place.

4Clean the remaining three printhead lenses.