Lexmark C950 manual Network destination stopped working or is invalid, Troubleshooting 233

Troubleshooting 233

A network destination stopped working or is invalid

MAKE SURE THE PRINTER AUTHENTICATION IS CONFIGURED

If the application is configured to use MFP authentication credentials, then the printer authentication settings must be configured from the Embedded Web Server.

For more information on configuring the printer authentication settings, see the Embedded Web Server Administrator's Guide available on www.lexmark.com.

MAKE SURE DESTINATION IS SHARED AND HAS A VALID NETWORK ADDRESS

Check that the folder or source file is set to be shared across the network.

If the destination has been moved, then the network address may have changed. The destination network address can be accessed from the Embedded Web Server.

MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK

Make sure that all appropriate network cables are securely connected and that the network settings of the printer are correctly configured. For information on networking the printer, see the Networking Guide on the Software and Documentation CD that came with the printer.

IF THE SOURCE FILE AND PRINTER RESIDE IN DIFFERENT DOMAINS, THEN MAKE SURE THE DOMAIN INFORMATION IS SPECIFIED

If the source file exists within a different domain than the printer, then you can edit the destination from the application configuration page and enter the appropriate domain information in the Network Address and Network Domain fields. If you do not know the network address of the computer where your source file resides, then consult your system support person.

You can also add the domain name to the Domain Search Order list under the printer network setup.

CHECK THE SYSTEM LOG FOR RELEVANT DETAILS

1Type the printer IP address or host name in the address field of your Web browser. If you do not know the IP address or host name of the printer, then you can:

•View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu.

•Print a network setup page or menu settings page and locate the information in the TCP/IP section.

2Click Settings or Configuration.

3Click Device Solutions > Solutions (eSF), or click Embedded Solutions.

4Click System tab > Log.

5From the Filter menu, select an application status.

6From the Application menu, select an application, and then click Submit.