Paper jam in the tray exit | Lexmark C950 instruction

Clearing jams

201

2Firmly grasp the jammed paper on each side, and then gently pull it out.

3Push the tray gently until it stops.

4If necessary, touch Continue, jam cleared from the printer control panel.

Paper jam in the tray exit

1Gently move the tray to the left until it stops.

2Firmly grasp the jammed paper on each side, and then gently pull it out.

Image 201

Lexmark C950 manual Paper jam in the tray exit

Contents

March Users Guide Contents Paper and specialty media guide Loading paper and specialty mediaPrinting Understanding printer menus 154 Administrative support 188Maintaining the printer 157 Clearing jams 190 Troubleshooting 214 254Index 269 Safety information Safety information Safety information Thank you for choosing this printer Learning about the printerFinding information about the printer Learning about the printer Other countries and regions -See the printed Selecting a location for the printer Learning about the printer Printer configurations Basic modelMultipurpose feeder Configured models Fully configured model Use Using the printer control panel Understanding the home screen Understanding the home screenUnderstanding the home screen Touch Features Using the touch-screen buttonsFeature Description Sample touch screen Understanding the home screen Accessing the Embedded Web Server Setting up and using the home screen applicationsSetting up and using the home screen applications Showing or hiding icons on the home screen Setting up Forms and Favorites Using Background and Idle ScreenActivating the home screen applications Icon Description Understanding Eco‑Settings Setting up Remote Operator PanelUnderstanding Showroom Exporting a configuration to a file Exporting and importing a configurationImporting a configuration from a file Click Configure Export Additional printer setup Additional printer setupTurning on the printer Installing internal options Accessing the system boardAvailable internal options Page Installing a memory card ISP connectorPush the system board back into place Ridge Notch Installing a flash memory or firmware card Installing an Internal Solutions Port Plastic pinsMetal pins Screws for the ISP solution Screws for the plastic bracket Page Installing a printer hard disk Page Page Page Removing a printer hard disk Page Order of installation Installing hardware options Using a one‑tray module Installing optional traysUsing a three‑tray module Using a tandem‑tray module ‑tray module Tandem‑tray module Attaching cables USB printer port Verifying printer setupUSB port Ethernet port Printing a menu settings Setting up the printer softwarePrinting a network setup Installing the printer software For Windows users Updating available options in the printer driverFor Macintosh users Macintosh Preparing to set up the printer on a wireless network Setting up wireless printing Installing the printer on a wireless network Windows Prepare to configure the printer Installing the printer on a wireless network Macintosh Reports Network Setup Page or Configure the printer for wireless accessEnter the printer information Mac OS X version 10.5 or later Double‑click Printer Setup Utility or Print Center Configure your computer to use the printer wirelesslyClick + From the Finder, navigate to Applications Utilities Installing the printer on an Ethernet network Click Default Browser tab More PrintersFrom the Printer List, click Add Mac OS X version 10.5 or later Mac OS X version 10.4 or earlierSelect Ethernet connection, and then click Continue Mac OS X version For Windows users Setting up serial printing Windows Windows 7 or earlierClick Continue Finish Page Minimizing your printers environmental impact Using recycled paperSaving paper and toner Conserving supplies Saving energy Using Eco‑ModeReducing printer noise Avoid paper jams Using the Embedded Web Server Adjusting Sleep ModeUsing the printer control panel Click Settings General Settings Timeouts Adjusting the brightness of the display Using Hibernate ModeClick Settings General Settings Sleep Button Settings Click Settings General Settings Recycling Lexmark products RecyclingRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Configuring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading the standard or optional 520‑sheet tray Loading paper and specialty media Pull the tray out Page Loading the optional 850‑ and 1,150‑sheet trays Page Page Loading the 2000‑sheet high‑capacity feeder Page Loading the multipurpose feeder Paper Envelopes Transparencies Page Linking and unlinking trays Linking traysUnlinking trays Linking exit bins Configuring a custom nameCreating a custom name for a paper type Assigning a custom paper type namePage Paper characteristics Paper and specialty media guidePaper guidelines Unacceptable paper Fiber contentSelecting paper Grain direction Selecting preprinted forms and letterhead Using recycled paper and other office papers Unacceptable paper examples Storing paper Supported paper sizes, types, and weights Supported paper sizesSupported paper sizes 12x18 11x17Oficio México Folio Printer Supported paper types and weights Paper type Standard Second exit bin Bin 500 ‑sheet bin Finisher Paper transport Supported finishing featuresFinisher standard bin Bin Bin 2 finishing features Bin 1 finishing featuresBin 2 booklet‑maker Size Punch Offset Single/Double staple Double dual staple Setting the finisher exit bin Paper Menu Bin setup Output bin12 x Folio Printing Adjusting toner darknessPrinting a document Printing a document Click Settings Print Settings Quality Menu Toner Darkness Using Max Speed and Max YieldClick Configuration Print Settings Setup Menu Settings Print Settings Setup Menu Printing from a flash drive Printing from a flash drive Flash drive File type Supported flash drives and file types Tips on using transparencies Tips on using letterheadPrinting on specialty media Source Print side Paper orientation Tips on using labels Tips on using envelopes Printing confidential and other held jobs Tips on using card stockStoring print jobs in the printer Print job type Description Printing confidential and other held jobs Printing information pagesPrinting a font sample list Print Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Printing a directory list Understanding printer menus Supplies Paper Menu Reports SettingsMenus list Understanding printer menus Menu item Description Supplies menu 320K Maintenance Kit 160K Maintenance KitMagenta Photoconductor Unit Yellow Photoconductor Unit Default Source menu Paper menuPaper Size/Type menu MP Feeder Size Tray x Type Understanding printer menus 100 MP Feeder TypeManual Paper Size Understanding printer menus 101 Configure MP menuManual Paper Type Manual Envelope Size Substitute Size menu Paper Texture menuUnderstanding printer menus 102 Understanding printer menus 103 Understanding printer menus 104 Paper Weight menu Understanding printer menus 105 Paper Loading menu Understanding printer menus 106 Custom Types menu Universal Setup menuCustom Names menu Custom Bin Names menu Understanding printer menus 108 Bin Setup menu Reports menu Reports menuUnderstanding printer menus 109 Active NIC menu Network/Ports menuStandard Network or Network x menus Understanding printer menus 110 Understanding printer menus 111 Network Card menu Network Reports menuUnderstanding printer menus 112 This menu is available from the Network/Ports menu Understanding printer menus 113 TCP/IP menu Understanding printer menus 114 IPv6 menu Understanding printer menus 115 Wireless menu Standard USB menu AppleTalk menuUnderstanding printer menus 116 View Name USB Buffer Understanding printer menus 117ENA Address ENA Netmask Parallel x menu Understanding printer menus 118Parallel Buffer Understanding printer menus 119 Parallel ModeAdvanced Status Protocol Understanding printer menus 120 Serial x menu Understanding printer menus 121 Serial BufferRobust XON Smtp Setup menu Understanding printer menus 122Menu item Baud Understanding printer menus 123 Security menu Miscellaneous Security Settings menuConfidential Print menu Understanding printer menus 124 Understanding printer menus 125 Disk Wiping menu Security Audit Log menu Understanding printer menus 126Menu item Export Log Understanding printer menus 127 Set Date and Time menu General Settings menu Settings menuUnderstanding printer menus 128 Display Language Menu item Quiet Mode Run Initial setupUnderstanding printer menus 129 Understanding printer menus 130 KeyboardPaper Sizes Displayed Information Understanding printer menus 131 Understanding printer menus 132 Alarms TimeoutsUnderstanding printer menus 133 Understanding printer menus 134 Print Recovery Understanding printer menus 135 Flash Drive menu Understanding printer menus 136 Understanding printer menus 137 Setup menu Understanding printer menus 138 Job Accounting menu Understanding printer menus 139Menu item Resource Save Understanding printer menus 140 Finishing menu Separator Source Understanding printer menus 141 Understanding printer menus 142 Staple JobOffset Pages Understanding printer menus 143 Quality menu Understanding printer menus 144 Spot Color Replacement Understanding printer menus 145Manual Color Understanding printer menus 146 Utilities menu XPS menu PostScript menuUnderstanding printer menus 147 Understanding printer menus 148 PCL Emul menu Tray Renumber Understanding printer menus 149 Understanding printer menus 150 Html menu Understanding printer menus 151 Image menu Booklet Adjustments menu Touch Booklet AdjustmentsUnderstanding printer menus 152 Understanding printer menus 153 Help menu Securing the hard disk and other installed memory 154 Securing the hard disk and other installed memoryStatement of Volatility Erasing volatile memory Touch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memory Using the Embedded Web Server Configuring printer hard disk encryptionSecuring the hard disk and other installed memory 156 Touch Disk Encryption Enable Cleaning the printhead lenses Cleaning the exterior of the printerMaintaining the printer Maintaining the printer 157Page Page Page Emptying the hole punch box Maintaining the printer 161 Close the front doorOpen door G Page Storing supplies Checking the status of parts and suppliesFrom the home screen, touch Status/Supplies View Supplies Ordering toner cartridges Ordering parts and suppliesOrdering a photoconductor unit Recommended toner cartridges and part numbers Recommended maintenance kits and part numbers Ordering a maintenance kitOrdering a waste toner bottle Ordering staple cartridges Replacing a maintenance kit Replacing parts and suppliesMaintenance kit Replacing a photoconductor unitPage Page Page Page Replacing a toner cartridge Page Page Maintaining the printer 174 Replacing the waste toner bottlePage Page Page Page Replacing a staple cartridge Replacing staple cartridge in the standard stapler unitMaintaining the printer 179 Page Replacing staple cartridge in the booklet stapler unit Page Page Page Page Page Before moving the printer Moving the printerMoving the printer to another location Shipping the printer Finding advanced networking and administrator information Administrative supportSetting up e‑mail alerts Checking the virtual display Administrative support 189 Restoring factory default settingsClick Settings Settings General Settings Factory Defaults Restore Now Avoiding jams Clearing jamsUnderstanding jam numbers and locations Paper tray recommendations Area Area name Jam numbers What to do Clearing jams 191 Clearing jams 192 Paper jams Clearing jams 193 Paper jam in the fuser Paper jam Paper jam under the fuserClearing jams 194 Lower the multipurpose feeder, and then open door B Paper jam Page 24x paper jam Paper jam in TrayOpen Tray Paper jam in one of the optional trays Trays Paper jam in Tray 5 high‑capacity feeder Paper jam inside the trayPull out the tray until it stops Paper jam in the tray exit Paper jam in the top cover Page Clearing jams 204 Paper jam in door aPage 4yy.xx paper jams Paper jam in cover F paper transportClearing jams 206 Clearing jams 207 Paper jam in door H Area Cover, knob, or handle name Paper jam in door G Clearing jams 209 Paper jam in cover F paper transport Open door G Press the latch to open the stapler door Staple jamPage Page Solving basic printer problems TroubleshootingTroubleshooting 214 Understanding printer messages Change paper source to custom type name load orientation Troubleshooting 215Change paper source to custom string Change paper source to custom string load orientation Error reading USB hub. Remove hub Error reading USB drive. Remove USBCheck src orientation or guides Close cover Insert the hole punch box Install binInsert Tray Load src with custom type name Load src with type size Load src with sizeLoad Manual Feeder with custom type name Load Manual Feeder with custom string Manual feeder expects paper size. Check paper source guides Load Manual Feeder with paper type paper sizeLoad staples Remove paper from standard output bin Restore held jobs? Print quota exceeded. Print job canceledSome held jobs were not restored Unsupported camera mode, unplug camera and change mode Insufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureIncorrect paper size, check paper source Incorrect paper type, check paper source Insufficient memory for Flash Memory Defragment operation Insufficient memory to collate jobMemory full Complex page, some data may not have printed Standard network software error Serial option x errorNetwork x software error Unformatted flash detected Serial port x disabled Parallel port x disabledStandard USB port disabled Standard parallel port disabled Too many flash options installed Too many disks installedToo many trays attached Incompatible tray Disk full Scheduled maintenanceXx Replace waste toner bottle Xx Waste toner bottle nearly full Xx color photoconductor missing Xx color photoconductor lowXx Replace color photoconductor Xx color cartridge low Emulation error, load emulation option Solving printing problemsError message about reading USB drive appears Print jobs do not print Confidential and other held jobs do not print Job prints from the wrong tray or on the wrong paper Print job takes longer than expectedIncorrect characters print Tray linking does not work An application error has occurred Solving home screen applications problemsLarge jobs do not collate Unexpected page breaks occur Adjust the Scan Settings Forms and Favorites troubleshootingForms are not available or are not working Contact Customer Support Network destination stopped working or is invalid Troubleshooting 233 Paper tray problems Solving option problemsReset the Printer Check to see if the Option is Connected to the Printer Memory card Sheet drawer problemsCannot detect flash memory card Cannot detect printer hard disk Internal Solutions Port does not operate correctly Internal print server does not operate correctlyUSB/parallel interface card does not operate correctly Paper frequently jams Solving paper feed problemsPaper jam message remains after jam is cleared Jammed pages are not reprinted Troubleshooting 238 Solving print quality problemsPrinter is printing blank pages Characters have jagged or uneven edges Clipped images Fine horizontal lines appear on color pagesShadow images appear on prints Gray background on prints Check the Background Darkness or Removal SettingIncorrect margins Make Sure the Toner Cartridge is not LOW on Toner Clean the Printhead Lenses Make Sure There is no Defective Toner CartridgeMake Sure the Transfer Module is not Defective Paper curl Troubleshooting 242Print irregularities Load Paper from a Fresh Package Check the DARKNESS, BRIGHTNESS, and Contrast Settings Troubleshooting 243Print is too dark Make Sure the Transfer Belt is not Defective Troubleshooting 244 Print is too lightRepeating defects appear on a Troubleshooting 245 Clean the exterior of the printerSkewed print Black or white streaks appear on transparencies or paper Solid color pagesEnsure That the Fill Pattern is Correct Check the Paper Type Toner fog or background shading appears on Streaked horizontal lines appear on printsMake Sure the Print Cartridge is not LOW on Toner Select Another Tray or Feeder Toner rubs off FAQ about color printing Solving color quality problemsWhat is RGB color? Transparency print quality is poor What is manual color correction? Troubleshooting 250Color conversion table Settings How does the printer know what color to print? Troubleshooting 251 Troubleshooting 252 What are Detailed Color Samples and how do I access them?Embedded Web Server does not open Contacting customer support Troubleshooting 253 Product information Edition noticeLexmark International, Inc All rights reserved 255 Trademarks Modular component notice Licensing notices256 Noise emission levels 257Meter average sound pressure, dBA Power consumption Temperature informationProduct power consumption Power Saver Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementEuropean Community EC directives conformity Radio interference notice Exposure to radio frequency radiation Regulatory notices for wireless productsIndustry Canada Canada Industry Canada Canada 261 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 262 Limited warranty Statement of Limited WarrantyLimited warranty service Lexmark International, Inc., Lexington, KY Limitation of liability Extent of limited warrantyAdditional rights 264 265 Lexmark Software Limited Warranty and License Agreement 266 267 268 Patent acknowledgment Index NumericsIndex 269 Page Page Page Page Page