Supplementary Services | Linksys SPA962, SPA942, SPA932, SPA922

Customizing Users

Supplementary Services

Supplementary Services

Supplementary Services Notes

The SPA9x2 provides native support of a large set of enhanced or supplementary services (also known as star codes). All of these services are optional. In this section, you can enable or disable specific supplementary services for users.

A supplementary service should be disabled if

•the user has not subscribed for it

or

•the service provider intends to support similar service using other means than relying on the SPA9x2.

Most supplementary services are described in ”Vertical Service Activation Codes (Star Codes)” section on page 69.

•Text Message: SPA9x2 phones can receive and display text messages via SIP according to RFC3428. Select yes to enable receipt of SIP MESSAGE messages and display of text from the PROXY.

•Text Message From 3rd Party: select yes to enable receipt and display of text messages from any third party directly, without proxy involvement.

When this feature is enabled, the phone displays messages up to 255 characters in length. The message appears on the phone display along with the date and time.

Service providers could use text messages to:

•Send billing information, calling minutes consumed, minutes available

•Include additional text with a call to facilitate call processing

Linksys SPA9x2 Phone Administration Guide

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Linksys SPA962, SPA942, SPA932, SPA922 manual Supplementary Services

Contents

Linksys SPA9x2 Phone Administration Guide Table of Contents Setting System Features Provisioning Capabilities Setting Regional Parameters Customizing SPA9x2 Extensions SPA9x2 Phone Field Reference 123 Appendix B Configuring a Dial Plan 183 LED Script 181 LED Pattern 182 Read Me First Introducing Linksys SPA9x2 PhonesRead Me First Related Documentation Getting Started Basic Phone FeaturesGetting Started SPS932 Sidecar Attendant for the SPA962 Additional Phone FeaturesAdditional Phone Features Features Requring SIP Support SPA9x2 Phone Configuration Scenarios SPA9x2 Phone Configuration Scenarios SPA9000 IP PBX System SPA9000 IP PBX System SPA400 Session Initiation Protocol and SPA9x2 Phones Session Initiation Protocol and SPA9x2 PhonesSIP Over TCP SIP Proxy Redundancy Using SPA9x2 Phones with a Firewall or RouterUsing SPA9x2 Phones with a Firewall or Router Network Address Translation and SPA9x2 Phones Network Address Translation and SPA9x2 Phones Routers and Service Provider Support of NAT Session Border Controllers Simple Traversal of UDP Through NATs Stun Simple Traversal of UDP Through NATs StunSIP-NAT Interoperation Determining the Type of NAT Used on Your Router Using SPA9x2 Phones in a VlanUsing SPA9x2 Phones in a Vlan Introducing Linksys SPA9x2 Phones Getting Started Determining SPA9x2 Firmware VersionDetermining SPA9x2 Firmware Version Read this chapter to learn about Downloading the Firmware Downloading the FirmwareUpgrading SPA9x2 Firmware Using the Phone Display and Buttons Using the Phone Display and Buttons See Appendix a Creating an LED Script Using the LCD Screen Using the Web User Interface Administrator and User Views Using the Web User Interface Administrator Privileges Using the Personal Directory Using the Personal DirectoryBasic and Advanced Views System Web Admin Tabs Viewing Call HistoryCaller and Called Name Matching Viewing Call History Roadmap to Web UI Features Roadmap to Web UI Features See , Setting Regional Obtaining Phone Information Info Tab Obtaining Phone Information Info Tab System and Product Information System and Product InformationProduct Information Notes Phone Status Information Understanding Lines, Calls, and Shared Call AppearancesPhone Status Notes Phone Status Information Understanding Lines, Calls, and Shared Call Appearances Understanding ExtensionsShared Line or Call Appearances Extension Status Information Extension Status InformationLine Key LEDs Line and Call Status Information Extension Status NotesLine and Call Status Notes Line and Call Status Information Downloaded Ring Tones What’s Next?Ring Tone Notes Downloaded Ring Tones What’s Next? Setting System Features Setting Security FeaturesSetting Security Features SIP Initial Invite and MWI Challenge Srtp and Securing Calls Ensuring Voice Quality Ensuring Voice QualitySupported Codecs Bandwidth Requirements Factors Affecting Voice Quality See the following sections Setting System FeaturesSetting System Features Setting System Configuration Information Setting System Configuration InformationSystem Configuration Notes Setting Internet, IP and PPPoE Information Setting a Static IP Address on the IP PhoneSetting Internet, IP and PPPoE Information Dhcp and PPPoE Notes Setting Optional Network Parameters Optional Network Configuration NotesSetting Optional Network Parameters HostName Enter the host name of the SPA9x2 phone Configuring Vlan Settings Configuring Vlan SettingsVlan Settings Notes SIP Parameters Setting SIP ParametersSIP Parameters SIP Parameter Notes Following table describes all SIP parameters See , Using the SPA932 Sidecar SIP Timer Values SIP Timer ValuesSIP Timer Notes SIP T4 Response Status Code Handling Response Status Code Handling RTP Parameters Response Status NotesRTP Notes RTP Parameters Defaults to blank SDP Payload TypesNAT Support Parameters SDP Payload Parameters Linksys Key System Parameters NAT Support Parameter NotesLinksys Key System Notes Linksys Key System Parameters Service provider documentation Provisioning BasicsProvisioning Capabilities Provisioning Capabilities SPA9x2 Configuration Profiles Provisioning Configuration from Phone KeypadSPA9x2 Configuration Profiles Flat-profile AdminPasswdsome secret/AdminPasswd Upgrading Firmware on a Phone Upgrading, Resyncing, and Rebooting PhonesUpgrading, Resyncing, and Rebooting Phones Rebooting a Phone Resyncing a Phone Redundant Provisioning Servers Redundant Provisioning ServersRetail Provisioning Configuration Access Control Using HttpsAutomatic In-House Preprovisioning Automatic In-House Preprovisioning Firmware Upgrade Parameters Using HttpsHow Https Works Server Certificates Counts down to zero Sample Configuration File Sample Configuration FileFollowing is a sample configuration file General Purpose Parameters Setting Regional Parameters Example 1 Normal Ring Setting Regional Parameters Example 3 SIT Tone Call Progress Tones Call Progress TonesCall Progress Tones Notes Control Timer Values sec Control Timer Value NotesDistinctive Ring Patterns Ring Pattern Notes Vertical Service Activation Codes Star Codes Vertical Service Activation Codes Star Codes Vertical Service Activation Code Notes Setting Regional Parameters Using Star Codes to Activate/Deactivate Services Vertical Service Announcement Codes Vertical Service Announcement CodesDisabling/Deactivating Services Vertical Service Announcement Notes SAmap syntax SAserv=SAextcode Miscellaneous Parameters Outbound Call Codec Selection CodesOutbound Call Codec Selection Notes Miscellaneous Parameters Dtmf Notes Localizing Your SPA9x2 Phone Localizing Your SPA9x2 PhoneManaging the Time and Date Configuring Daylight Savings Time Selecting a Language Selecting a Language Creating a Dictionary Server Script For example DictionaryServerScript ua=na Customizing SPA9x2 Phones General Phone InformationGeneral Phone Notes General Phone Information Background SPA942/962 section on Using the Photo Album Feature on the SPA962 Changing the Display Background SPA942/962 Configuring Shared Line Extension on SPA9x2 Phones Line Key InformationLine Key Notes Line Key Information Miscellaneous Line Key Settings Notes Line Key LED Pattern Notes Parameters Description Supplementary Services Parameters Supplementary Services NotesSupplementary Services Parameters Abbreviations are spelled out in the following table Voice conversation is encrypted so that others cannot Using Call Pick Up and Group Call Pick Up Using Group PagingUsing Call Parking Ring Tone Parameters Ring Tone Parameters Managing Ring Tones Audio Input Gain dB and Extension Mobility Settings Using Extension MobilityAudio Input Gain dB and Extension Mobility Settings Extension Mobility Notes General, Shared Line Appearance, and NAT Settings General, Shared Line Appearance, and NAT SettingsCustomizing SPA9x2 Extensions General Parameter Notes NAT Settings Notes Network Settings and SIP Settings Network Settings NotesSIP Settings Notes Network Settings and SIP Settings Select no Call Feature Settings Call Feature SettingsCall Feature Notes Proxy and Registration Parameters Proxy and Registration Parameters Enter your service provider name in the Proxy field Configuring a SIP Proxy ServerConfiguring a SIP Proxy Server Audio Configuration Parameters Subscriber Information ParametersSubscriber Information Notes Subscriber Information Parameters Audio Configuration Parameters Audio Configuration Notes Dial Plan Parameters Dial Plan Parameters Dial Plan Notes This table describes all Dial Plan parameters Handling Customizing Users Call Forward and Speed Dial ParametersCall Forward Notes Speed Dial Notes Supplementary Services Supplementary Services Setting RSS Newsfeeds on the SPA962 Phone Web Information Service Settings SPA962 OnlySetting RSS Newsfeeds on the SPA962 Phone You can also configure web services on the web UI Audio Volume Settings Web Information Service NotesTraffic Information Settings Audio Volume Notes Phone LCD Notes Phone GUI Color Settings SPA962 OnlyPhone GUI Color Settings SPA962 Only Using the SPA932 Sidecar Following table describes SPA932 LED colors Setting Up the SPA932 SidecarSetting Up the SPA932 Sidecar Configuring the SPA9000 for the SPA932 Configuring the Broadsoft Server for the SPA932 Configuring the Asterisk Server for the SPA932 Home Configuring the SPA932 Unit/Key Configuration Scripts SPA9000 Syntax SPA932 Parameter Notes Asterisk syntax Monitoring the SPA932 Monitoring the SPA932SPA932 Unit Monitoring Notes Line Station Subscribe SPA9x2 Phone Field Reference Info TabSystem Information Info Tab Product Information Phone Status Ext Status Elapsed TimeExample, 25 days Packets Line /Call Status System Configuration System TabDownloaded Ring Tone System Tab Internet Connection Type and Static IP Settings PPPoE Settings Optional Network Configuration Vlan Settings SIP TabSIP Parameters SIP Tab Defaults to $VERSION There is no default this indicates SPA9x2 does notDefaults to application/dtmf-relay Defaults to no Call-ID for registration after the next software reboot. If ID for registration after the next software reboot.Registration after a power-cycle, regardless of this Setting SIP Timer Values sec Response Status Code Handling SIT2 Tone Defaults to blank SIT3 Tone Defaults to blankLimit on Icmp errors Defaults to RTP Parameters Call Round Trip Delay value ms in the Info Ms,LA=delay in ms,DU=call durationRtcp Tx Interval Send out compound Rtcp packet on the connection RTP-Start-Loopback Codec SDP Payload TypesRTP-Start-Loopback Dynamic Payload Linksys SPA9x2 Phone Administration Guide 138 NAT Support Parameters Insert VIA receivedResponses if the received-from IP and VIA sent-by IP VIA sent-by port. Select yes or no from the drop Linksys Key System Parameters Provisioning Tab Regional TabCall Progress Tones Provisioning Tab Regional Tab Defaults to 914@-16,1371@-16,1777@-1620.380/0 Defaults to 985@-16,1371@-16,1777@-1620.380/0Cfwd Dial Tone Played when all calls are forwarded Defaults to 350@-1920.1/.1/1,.1/9.7/1 Distinctive Ring Patterns Cadence Control Timer Values sec Vertical Service Activation Codes Defaults to *92 Defaults to *66Defaults to *90 Defaults to *82 Removes caller ID blocking on the next inbound call Linksys SPA9x2 Phone Administration Guide 148 Referral Services Codes Feature Dial Services Codes One or more *code can be configured into thisFeature allows the proxy to process features like call Vertical service codes internally processed by Vertical Service Announcement Codes Defaults to *0272616 Defaults to *0172624Defaults to *0272624 Defaults to *0172632 Defaults to GMT-0800 MiscellaneousFour digits GMT+1300 Daylight Saving Time Rule Weekday value equals any value in the range Phone Tab Phone Tab Advantages of hosted voicemail include Service provider often hosts a voice mail service.General Line Key Other words it is private Miscellaneous Line Key Settings Line Key LED Pattern Default value of c=rp=f Leaving this entry blank indicates the default valueEntry blank indicates the default value of c=r Blank indicates the default value of c=a Registering LED Supplementary ServicesIndicates the default value of c=rp=s Ring Tone 4, 5, or Auto Input Gain dB Ext Tab Extension MobilityExt Tab Speakerphone Input Gain Shared, regardless the setting of Share Call Defaults to sharedShare Line Appearance Are shared or private NAT Settings Network Settings SIP Settings Referor Bye Delay Delay, enter the appropriate period of time in secondsRefer-To Target Contact Referee Bye Delay It responds with the message, unsupported. Enter Defaults to none Log. Choices are as followsNone-No logging Line-Logs the start-line only for all messages Call Feature Settings Default Ring State Agent Reserved feature Cfwd Notify ServSending of a Notify to the phone when a call is Or User Proxy and Registration Subscriber Information Audio Configuration For establishment of a secure call G729a Enable G723 EnableG726-16 Enable G726-24 Enable User Tab User TabDial Plan Defaults to voice mail Call ForwardSpeed Dial Busy Web Information Service Settings SPA962 Traffic Service Information Settings SPA962Audio Volume Phone GUI Menu Color Settings SPA962 only Light Green Pink Silver Defaults to Light Blue Tab SPA962 onlyTab SPA962 only This tab includes the following sections SPA932 Status SPA932 StatusUnit Sidecar unit Color is green and pattern is steady on default Creating an LED ScriptColor is red and pattern is slow blink LED is off LED Pattern Configuring a Dial Plan Allows arbitrary 2-digit star code Dial Plan Rules Dial Plan Examples Dial Plan Timers Dial Plans Contacts US/Canada ContactsEU Contacts Support 8060952NC-EW