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Linksys SPA922, SPA962, SPA942, SPA932 US/Canada Contacts, EU Contacts, ftp//ftp.linksys.com

Models: SPA942

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Contacts

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US/Canada Contacts

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Linksys SPA9x2 Administration Guide

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Linksys SPA922, SPA962, SPA942, SPA932 manual US/Canada Contacts, EU Contacts, ftp//ftp.linksys.com

Contents

BUSINESS SERIES Linksys SPA9x2 Phone Administration GuideADMINISTRATION GUIDE Interim version released June 2008 to be updated AugustTable of Contents Chapter 1 Introducing Linksys SPA9x2 PhonesChapter 2 Getting Started Table of Contents Chapter 3 Setting System FeaturesChapter 4 Setting SIP Parameters Chapter 5 Provisioning BasicsChapter 6 Setting Regional Parameters Chapter 7 Customizing SPA9x2 PhonesTable of Contents Table of Contents Chapter 10 Using the SPA932 SidecarChapter 8 Customizing SPA9x2 Extensions Chapter 9 Customizing UsersTable of Contents Chapter 11 SPA9x2 Phone Field ReferenceTable of Contents Appendix B Configuring a Dial PlanAppendix A Creating an LED Script Appendix C ContactsFinding Text in a PDF Introducing Linksys SPA9x2 PhonesRead Me First Introducing Linksys SPA9x2 PhonesRead Me First Related Documentation6. Click Search Introducing Linksys SPA9x2 Phones”SPA9x2 Phone Configuration Scenarios” section on page Basic Phone Features”Basic Phone Features” section on page ”Additional Phone Features” section on pageIntroducing Linksys SPA9x2 Phones Additional Phone FeaturesAdditional Phone Features SPS932 Sidecar Attendant for the SPA962Features Requring SIP Support Additional Phone FeaturesIntroducing Linksys SPA9x2 Phones SPA9x2 Phone Configuration Scenarios SPA9x2 Phone Configuration ScenariosIntroducing Linksys SPA9x2 Phones SPA9000 IP PBX System SPA9000 IP PBX SystemIntroducing Linksys SPA9x2 Phones Introducing Linksys SPA9x2 Phones Linksys SPA9x2 Phone Administration GuidePSTN switch UserD 1 to 4 DID lines SIP-PSTN UserBGateway Switch Internet WAN InterfaceIntroducing Linksys SPA9x2 Phones Session Initiation Protocol and SPA9x2 PhonesSIP Over TCP Session Initiation Protocol and SPA9x2 PhonesIntroducing Linksys SPA9x2 Phones Using SPA9x2 Phones with a Firewall or RouterUsing SPA9x2 Phones with a Firewall or Router SIP Proxy RedundancyIntroducing Linksys SPA9x2 Phones ”Routers and Service Provider Support of NAT” section on pageNetwork Address Translation and SPA9x2 Phones Network Address Translation and SPA9x2 Phones”Session Border Controllers” section on page Routers and Service Provider Support of NATSTUN Server Enable see ”NAT Support Parameters” section on page Session Border ControllersIntroducing Linksys SPA9x2 Phones Simple Traversal of UDP Through NATs STUNSIP-NAT Interoperation Simple Traversal of UDP Through NATs STUNDetermining the Type of NAT Used on Your Router Using SPA9x2 Phones in a VLANUsing SPA9x2 Phones in a VLAN 3. Click Admin Login advancedUsing SPA9x2 Phones in a VLAN Introducing Linksys SPA9x2 PhonesShows information about the interfaces your router uses ”Using the Personal Directory” section on page ”Using the Phone Display and Buttons” section on page”Using the LCD Screen” section on page ”Using the Web User Interface” section on pageGetting Started Downloading the FirmwareUpgrading SPA9x2 Firmware Downloading the FirmwareUsing the Phone Display and Buttons Using the Phone Display and ButtonsGetting Started Getting Started see Appendix A Creating an LED ScriptUsing the Phone Display and Buttons Phone FeatureUsing the LCD Screen Using the Web User InterfaceGetting Started Administrator and User Views Using the Web User InterfaceGetting Started Using the Web User Interface Administrator PrivilegesAdmin Login Web Pages http//phone.ip.address/adminBasic and Advanced Views Using the Personal DirectoryUser Login Web Pages Using the Personal DirectoryCaller and Called Name Matching Web Admin TabsSetup 3 Call History Viewing Call HistoryFeatures Roadmap to Web UI FeaturesRoadmap to Web UI Features See Chapter 3, Setting SystemSPA9x2 Phones See Chapter 6, Setting RegionalSee Chapter 5, Provisioning See Chapter 7, CustomizingSee ”System and Product Obtaining Phone Information Info TabObtaining Phone Information Info Tab Sidecar”Line and Call Status Information” System and Product InformationProduct Information Notes System and Product InformationPhone Status Information Phone Status InformationUnderstanding Lines, Calls, and Shared Call Appearances Phone Status NotesGetting Started Understanding ExtensionsShared Line or Call Appearances Understanding Lines, Calls, and Shared Call AppearancesGetting Started Extension Status InformationLine Key LEDs Extension Status InformationLine and Call Status Information Line and Call Status InformationExtension Status Notes Line and Call Status NotesDownloaded Ring Tones Downloaded Ring TonesWhat’s Next? Ring Tone NotesGetting Started What’s Next?Setting Security Features Setting System FeaturesSetting Security Features Setting System FeaturesSetting Security Features SRTP and Securing Calls4. Click Submt All Changes Setting System FeaturesEnsuring Voice Quality Ensuring Voice QualitySupported Codecs Secure Call Indication ToneBandwidth Requirements Setting System FeaturesEnsuring Voice Quality Factors Affecting Voice Quality Setting System FeaturesEnsuring Voice Quality Setting System Features Setting System FeaturesSetting System Features ”Setting a Static IP Address on the IP Phone” section on pageSetting System Features Setting System Configuration InformationSystem Configuration Notes Setting System Configuration InformationDHCP and PPPoE Notes Setting Internet, IP and PPPoE InformationSetting a Static IP Address on the IP Phone Setting Internet, IP and PPPoE InformationSetting System Features Setting Optional Network ParametersOptional Network Configuration Notes Setting Optional Network ParametersSetting System Features Configuring VLAN SettingsVLAN Settings Notes Configuring VLAN SettingsSIP Parameters Setting SIP ParametersSetting SIP Parameters ”SIP Parameters” section on page ”SIP Timer Values” section on pageParameter SIP Parameter NotesSetting SIP Parameters SIP ParametersParameter Setting SIP Parameterssee Chapter 10, Using the SPA932 Sidecar SIP ParametersSetting SIP Parameters SIP Timer ValuesSIP Timer Notes SIP Timer ValuesDescription Setting SIP ParametersSIP Timer Values ParameterLong Intvl when retrying REGISTER after a failure added to the short timerREGISTER after a failure. RegRetryLongRandomDelay Minimum and maximum random delay to be added to the longRTP Parameters RTP ParametersResponse Status Notes RTP NotesSDP Payload Types SDP Payload TypesNAT Support Parameters SDP Payload ParametersLinksys Key System Parameters Linksys Key System ParametersNAT Support Parameter Notes Linksys Key System Notes”Firmware Upgrade Parameters” section on page ”Upgrading, Resyncing, and Rebooting Phones” section on page”Configuration Access Control” section on page ”Using HTTPS” section on pageProvisioning Basics SPA9x2 Configuration ProfilesProvisioning Configuration from Phone Keypad SPA9x2 Configuration ProfilesUpgrading Firmware on a Phone Upgrading, Resyncing, and Rebooting PhonesUpgrading, Resyncing, and Rebooting Phones SPA9x2 web UI Provisioning Firmware Upgrade Upgrade Enable yesProvisioning Basics Rebooting a PhoneResyncing a Phone Upgrading, Resyncing, and Rebooting PhonesRedundant Provisioning Servers Redundant Provisioning ServersRetail Provisioning https//prov.supervoip.com/linksys-initAutomatic In-House Preprovisioning Configuration Access ControlUsing HTTPS Automatic In-House PreprovisioningServer Certificates Firmware Upgrade ParametersUsing HTTPS How HTTPS WorksParameter Using HTTPSProfileRule. Defines upgrade conditions and associated firmware URLs Provisioning BasicsProvisioning Basics Sample Configuration FileSample Configuration File General Purpose Parameters”Vertical Service Activation Codes Star Codes” section on page Setting Regional ParametersSetting Regional Parameters ”Control Timer Values sec” section on pageExample 2 Distinctive Ring short,short,short,long Advanced Scripting for Cadences, Call Progress Tones, and Ring TonesSetting Regional Parameters Example 1 Normal RingAdvanced Scripting for Cadences, Call Progress Tones, and Ring Tones Setting Regional ParametersSetting Regional Parameters Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones1 = A classic phone with mechanical bell 2 = Typical phone ring Setting Regional Parameters Call Progress TonesCall Progress Tones Notes Call Progress TonesRing Pattern Notes Control Timer Values secControl Timer Value Notes Distinctive Ring PatternsField Vertical Service Activation Codes Star CodesVertical Service Activation Codes Star Codes Setting Regional ParametersVertical Service Activation Code Notes Setting Regional ParametersVertical Service Activation Codes Star Codes Setting Regional Parameters Vertical Service Activation Codes Star CodesReferral Services Codes One or more * code can b* codee configured into this parameter, such as *98, or *97*98*123, and so on. The maximum total length is 79 characters Using Star Codes to Activate/Deactivate Services Setting Regional ParametersVertical Service Activation Codes Star Codes Setting Regional Parameters Vertical Service Announcement CodesDisabling/Deactivating Services Vertical Service Announcement CodesVertical Service Announcement Notes Setting Regional ParametersVertical Service Announcement Codes WDF CWCID disabled 13 Block Anonymous call Setting Regional ParametersVertical Service Announcement Codes 10 Do Not Disturb DDT DND enabled DDF DND disabledOutbound Call Codec Selection Notes Configuring Daylight Savings Time” Daylight Saving Time Examples”Miscellaneous Parameters Outbound Call Codec Selection CodesDTMF Notes Setting Regional ParametersMiscellaneous Parameters Setting Regional Parameters Localizing Your SPA9x2 PhoneManaging the Time and Date Localizing Your SPA9x2 PhoneConfiguring Daylight Savings Time Setting Regional ParametersLocalizing Your SPA9x2 Phone Setting Regional Parameters Selecting a LanguageDaylight Saving Time Examples Selecting a LanguageCreating a Dictionary Server Script Setting Regional ParametersSelecting a Language For example DictionaryServerScript ua=na Setting Regional ParametersLinksys SPA9x2 Phone Administration Guide Selecting a Language”Using Call Pick Up and Group Call Pick Up” section on page ”Using the Photo Album Feature on the SPA962” section on page”Supplementary Services Parameters” section on page ”Using Call Parking” section on pageGeneral Phone Information service provider often hosts a voice mail service. Theadvantages of hosted voicemail include Customizing SPA9x2 PhonesCustomizing SPA9x2 Phones Using the Photo Album Feature on the SPA962Changing the Display Background SPA942/962 6. Click Submit All ChangesLine Key Information Configuring Shared Line Extension on SPA9x2 PhonesLine Key Information Line Key NotesLine Key Information Miscellaneous Line Key Settings NotesLine Key LED Pattern Notes Customizing SPA9x2 Phones“r” indicates “red” a red-colored LED Customizing SPA9x2 PhonesLine Key Information “c” indicates “color” the color of the LEDCustomizing SPA9x2 Phones Supplementary Services ParametersSupplementary Services Notes Supplementary Services ParametersCall pick up feature see ”Using Call Pick Up and Group Call Supplementary Services ParametersEnables/Disables eavesdrop on the conversation. To enable this feature theSupplementary Services Parameters Using Group PagingUsing Call Parking Using Call Pick Up and Group Call Pick UpRing Tone Parameters Ring Tone ParametersCustomizing SPA9x2 Phones Managing Ring Tones Customizing SPA9x2 PhonesRing Tone Parameters Extension Mobility Notes Audio Input Gain dB and Extension Mobility SettingsUsing Extension Mobility Audio Input Gain dB and Extension Mobility Settings”Network Settings and SIP Settings” section on page General, Shared Line Appearance, and NAT SettingsGeneral, Shared Line Appearance, and NAT Settings ”General, Shared Line Appearance, and NAT Settings” section on pageParameter NAT Settings NotesGeneral, Shared Line Appearance, and NAT Settings Customizing SPA9x2 ExtensionsNetwork Settings and SIP Settings Network Settings and SIP SettingsNetwork Settings Notes SIP Settings NotesSticky If this feature is enabled, the IP telephony ignores furtherDefaults to no When enabled, authorization is required for initial incomingCustomizing SPA9x2 Extensions Call Feature SettingsCall Feature Notes Call Feature SettingsProxy and Registration Parameters Proxy and Registration ParametersCustomizing SPA9x2 Extensions Customizing SPA9x2 Extensions Configuring a SIP Proxy ServerConfiguring a SIP Proxy Server 1. Select Admin AdvancedSubscriber Information Parameters Audio Configuration ParametersSubscriber Information Parameters Subscriber Information NotesCustomizing SPA9x2 Extensions Audio Configuration ParametersParameter Audio Configuration NotesAudio Configuration Parameters Customizing SPA9x2 Extensionsin outbound SDP Defaults to yesDial Plan Parameters Dial Plan ParametersDial Plan Parameters Dial Plan NotesSee Appendix B Configuring a Dial Plan for more detailed Customizing SPA9x2 ExtensionsDescription Customizing SPA9x2 ExtensionsDial Plan Parameters Parameter”Audio Volume Settings” section on page ”Supplementary Services” section on page”Setting RSS Newsfeeds on the SPA962 Phone” section on page ”Web Information Service Settings SPA962 Only” section on pageCustomizing Users Supplementary ServicesSupplementary Services Supplementary Services NotesCustomizing Users Setting RSS Newsfeeds on the SPA962 PhoneWeb Information Service Settings SPA962 Only Setting RSS Newsfeeds on the SPA962 PhoneAudio Volume Notes Audio Volume SettingsWeb Information Service Notes Traffic Information SettingsCustomizing Users Phone GUI Color Settings SPA962 OnlyPhone GUI Color Settings SPA962 Only Phone LCD Notes”Configuring the Broadsoft Server for the SPA932” section on page Using the SPA932 SidecarUsing the SPA932 Sidecar ”Configuring the SPA9000 for the SPA932” section on pageSetting Up the SPA932 Sidecar Using the SPA932 SidecarSetting Up the SPA932 Sidecar Setting Up the SPA932 Sidecar Configuring the SPA9000 for the SPA932Configuring the Broadsoft Server for the SPA932 Using the SPA932 SidecarConfiguring the Asterisk Server for the SPA932 Using the SPA932 SidecarSetting Up the SPA932 Sidecar Configuring the SPA932 Using the SPA932 SidecarSetting Up the SPA932 Sidecar Setting Up the SPA932 Sidecar Unit/Key Configuration Scripts10. Click Submit All Changes Using the SPA932 SidecarSetting Up the SPA932 Sidecar SPA9000 SyntaxBroadsoft syntax Using the SPA932 SidecarSetting Up the SPA932 Sidecar SPA932 Parameter NotesAsterisk syntax Using the SPA932 SidecarUsing the SPA932 Sidecar Monitoring the SPA932SPA932 Unit Monitoring Notes Monitoring the SPA932Using the SPA932 Sidecar Monitoring the SPA932Line Station Subscribe System Information SPA9x2 Phone Field ReferenceInfo Tab SPA9x2 Phone Field ReferenceSPA9x2 Phone Field Reference Product InformationPhone Status Indicates any additional licenses that you have installedTotal number of RTP packets sent including redundant Ext StatusSPA9x2 Phone Field Reference Info TabLine /Call Status SPA9x2 Phone Field ReferenceInfo Tab Optional Network Configuration, page VLAN Settings, page System ConfigurationSystem Configuration, page Internet Connection Type and Static IP Settings, pageSPA9x2 Phone Field Reference Internet Connection Type and Static IP SettingsPPPoE Settings Lets you enable or disable local access to the web UIwebSystem Tab Optional Network ConfigurationThe debug server name and port. This feature specifies SPA9x2 Phone Field ReferenceSIP Parameters VLAN SettingsSIP Parameters, page SIP Timer Values sec, page SIP Tabthis is not specified, the SIP User Agent Name is also SPA9x2 Phone Field ReferenceSIP Tab Number of times an invite can be redirected to avoid anwhich enables a user to start a conference by clicking a Enables support for the Broadsoft Talk Package, whichenables a user to answer or resume a call by clicking a Enables support for the Broadsoft Hold Package, whichINVITE final response, time-out value, which can range SIP Timer Values secSPA9x2 Phone Field Reference SIP TabSIP Tab Response Status Code HandlingDefaults to blank, which disables the exponential back SPA9x2 Phone Field Referencereception. RTP Port Min and RTP Port Max should RTP ParametersSPA9x2 Phone Field Reference SIP Tabconnection. It can range from 0 to 255 seconds. During attempts to compute the round trip delay and show it asSPA9x2 Phone Field Reference SIP TabRTP-Start-Loopback Dynamic SDP Payload TypesSPA9x2 Phone Field Reference SIP TabSPA9x2 Phone Field Reference SIP TabG711u Codec Name NAT Support Parameters SPA9x2 Phone Field ReferenceSIP Tab Linksys Key System Parameters SPA9x2 Phone Field ReferenceSIP Tab Regional Tab Control Timer Values sec, pageVertical Service Activation Codes, page Provisioning TabSPA9x2 Phone Field Reference Regional TabPlayed when a 486 RSC is received for an outbound call Played when a call is waiting. Defaults to 440@-1030.3Played to all parties when a three-way conference call is an error occurs as a caller makes an outbound call. TheRSC to trigger this tone is configurable on the SIP screen Played instead of the Dial Tone when there are unheardSPA9x2 Phone Field Reference Defaults to60.2/.4,.2/.4,.2/4Defaults to 600.25/9.75 Distinctive Ring PatternsThe InterdigitLongTimer is used after any one digit, if Control Timer Values secVertical Service Activation Codes Long timeout between entering digits when dialing. TheForwards busy calls to the extension specified after the Starts a callback when the last outbound call is not busySPA9x2 Phone Field Reference Regional TabSPA9x2 Phone Field Reference Regional TabCW Per Call Act Code SPA9x2 Phone Field Reference Regional TabSecure One Call Deact Code Referral Services Codes SPA9x2 Phone Field ReferenceRegional Tab Feature Dial Services Codes SPA9x2 Phone Field ReferenceRegional Tab Regional Tab Vertical Service Announcement CodesSPA9x2 Phone Field Reference Outbound Call Codec Selection CodesRegional Tab SPA9x2 Phone Field ReferenceMiscellaneous SPA9x2 Phone Field ReferenceRegional Tab Daylight Savings Time Enable SPA9x2 Phone Field ReferenceRegional Tab SPA9x2 Phone Field Reference Phone TabPhone Tab General, pageRing Tone, page Auto Input Gain dB, page Line Key, page Miscellaneous Line Key Settings, pageLine Key LED Pattern, page Supplementary Services, page GeneralLine Key SPA9x2 Phone Field ReferencePhone Tab Phone Tab Miscellaneous Line Key SettingsLine Key LED Pattern SPA9x2 Phone Field ReferenceLED pattern during the Local Active state, where the call LED pattern when the Call Appearance is disabled notLED pattern during the Local Ringing state, when the call LED pattern during the Remote Ringing state, where thePhone Tab Supplementary ServicesLED Pattern when the corresponding extension is trying SPA9x2 Phone Field ReferencePhone Tab Ring Tonecenters. Typically enabled with the SIP-B parameter SPA9x2 Phone Field ReferenceAuto Input Gain dB SPA9x2 Phone Field ReferencePhone Tab Extension Mobility General, page Share Line Appearance, page NAT Settings, pageNetwork Settings, page SIP Settings, page Call Feature Settings, page Ext TabGeneral Audio Configuration, page Dial Plan, pageShare Line Appearance SPA9x2 Phone Field ReferenceExt Tab NAT SettingsNetwork Settings SPA9x2 Phone Field ReferenceExt Tab SIP SettingsControls how the jitter buffer should be adjusted. Select SPA9x2 Phone Field Referencesettings Referor, Refer Target, Referee, and Refer-To SPA9x2 Phone Field ReferenceExt Tab SPA9x2 Phone Field Reference listen port. This feature controls which SIP messages toIf this feature is enabled, the IP telephony ignores further response for an outbound INVITE. To enable this featureDefaults to imusic when used with a SPA9000 IP PBX Call Feature Settingsserver. When only a user ID is specified, the current or outbound proxy is contacted. Music-on-hold is disabledExt Tab Defaults toSpecifies whether to enable a SIP-B feature regarding the SPA9x2 Phone Field ReferenceOutbound Proxy is no or Outbound Proxy is empty Proxy and RegistrationSPA9x2 Phone Field Reference Ext TabExt Tab Subscriber InformationUsing multiple DNS A record per server name does not SPA9x2 Phone Field ReferencePreferred codec for all calls. The actual codec used in a call still Audio ConfigurationSPA9x2 Phone Field Reference Ext TabTo enable silence suppression so that silent audio frames are SPA9x2 Phone Field ReferenceExt Tab SPA9x2 Phone Field Reference User TabDial Plan User TabPhone GUI Menu Color Settings SPA962 only, page Call Forward, page Speed Dial, page Supplementary Services, pageWeb Information Service Settings SPA962, page Traffic Service Information Settings SPA962, page Audio Volume, pagePhone GUI Menu Color Settings SPA962 only Web Information Service Settings SPA962Traffic Service Information Settings SPA962 Audio VolumeLinksys SPA9x2 Phone Administration Guide 932 Tab SPA962 only932 Tab SPA962 only Unit 2, page -179General, page General, page Unit 2, page -179GeneralSPA932 Status script is described in ”Unit/Key Configuration Scripts”SPA932 Status Unitsubscription expires, the SPA932 automatically requests a new SPA9x2 Phone Field ReferenceSPA932 Status Unit 1-Displays information about the first SPA932 sidecar unitLED Script Examples Creating an LED ScriptLED Script Creating an LED ScriptCreating an LED Script LED PatternConfiguring a Dial Plan Configuring a Dial PlanDial Plan Digit Sequences Sub-sequence Substitution Dial Plan RulesDigit Sequence Syntax Element RepetitionP delay-value space Interdigit Timer Master OverrideLocal Timer Overrides L delay-valuespaceInterdigitLongTimer defaults to InterdigitShortTimer defaults to Dial Plan TimersInterdigit Long Timer Interdigit Short TimerConfiguring a Dial Plan Dial PlansContacts ContactsUS/Canada Contacts EU Contacts8060952NC-EW