BUSINESS SERIES
Linksys SPA9x2 Phone Administration Guide
ADMINISTRATION GUIDE
Interim version released June 2008 to be updated August
Chapter 1 Introducing Linksys SPA9x2 Phones
Table of Contents
Chapter 2 Getting Started
Table of Contents
Chapter 3 Setting System Features
Chapter 4 Setting SIP Parameters
Chapter 5 Provisioning Basics
Chapter 7 Customizing SPA9x2 Phones
Chapter 6 Setting Regional Parameters
Table of Contents
Table of Contents
Chapter 10 Using the SPA932 Sidecar
Chapter 8 Customizing SPA9x2 Extensions
Chapter 9 Customizing Users
Table of Contents
Chapter 11 SPA9x2 Phone Field Reference
Table of Contents
Appendix B Configuring a Dial Plan
Appendix A Creating an LED Script
Appendix C Contacts
Finding Text in a PDF
Introducing Linksys SPA9x2 Phones
Read Me First
Introducing Linksys SPA9x2 Phones
Read Me First
Related Documentation
6. Click Search
Introducing Linksys SPA9x2 Phones
”SPA9x2 Phone Configuration Scenarios” section on page
Basic Phone Features
”Basic Phone Features” section on page
”Additional Phone Features” section on page
Introducing Linksys SPA9x2 Phones
Additional Phone Features
Additional Phone Features
SPS932 Sidecar Attendant for the SPA962
Additional Phone Features
Features Requring SIP Support
Introducing Linksys SPA9x2 Phones
SPA9x2 Phone Configuration Scenarios
SPA9x2 Phone Configuration Scenarios
Introducing Linksys SPA9x2 Phones
SPA9000 IP PBX System
SPA9000 IP PBX System
Introducing Linksys SPA9x2 Phones
Introducing Linksys SPA9x2 Phones
Linksys SPA9x2 Phone Administration Guide
PSTN switch UserD 1 to 4 DID lines
SIP-PSTN UserBGateway Switch Internet WAN Interface
Introducing Linksys SPA9x2 Phones
Session Initiation Protocol and SPA9x2 Phones
SIP Over TCP
Session Initiation Protocol and SPA9x2 Phones
Introducing Linksys SPA9x2 Phones
Using SPA9x2 Phones with a Firewall or Router
Using SPA9x2 Phones with a Firewall or Router
SIP Proxy Redundancy
Introducing Linksys SPA9x2 Phones
”Routers and Service Provider Support of NAT” section on page
Network Address Translation and SPA9x2 Phones
Network Address Translation and SPA9x2 Phones
”Session Border Controllers” section on page
Routers and Service Provider Support of NAT
STUN Server Enable see ”NAT Support Parameters” section on page
Session Border Controllers
Introducing Linksys SPA9x2 Phones
Simple Traversal of UDP Through NATs STUN
SIP-NAT Interoperation
Simple Traversal of UDP Through NATs STUN
Determining the Type of NAT Used on Your Router
Using SPA9x2 Phones in a VLAN
Using SPA9x2 Phones in a VLAN
3. Click Admin Login advanced
Introducing Linksys SPA9x2 Phones
Using SPA9x2 Phones in a VLAN
Shows information about the interfaces your router uses
”Using the Personal Directory” section on page
”Using the Phone Display and Buttons” section on page
”Using the LCD Screen” section on page
”Using the Web User Interface” section on page
Getting Started
Downloading the Firmware
Upgrading SPA9x2 Firmware
Downloading the Firmware
Using the Phone Display and Buttons
Using the Phone Display and Buttons
Getting Started
Getting Started
see Appendix A Creating an LED Script
Using the Phone Display and Buttons
Phone Feature
Using the Web User Interface
Using the LCD Screen
Getting Started
Using the Web User Interface
Administrator and User Views
Getting Started
Using the Web User Interface
Administrator Privileges
Admin Login Web Pages
http//phone.ip.address/admin
Basic and Advanced Views
Using the Personal Directory
User Login Web Pages
Using the Personal Directory
Caller and Called Name Matching
Web Admin Tabs
Setup 3 Call History
Viewing Call History
Features
Roadmap to Web UI Features
Roadmap to Web UI Features
See Chapter 3, Setting System
SPA9x2 Phones
See Chapter 6, Setting Regional
See Chapter 5, Provisioning
See Chapter 7, Customizing
See ”System and Product
Obtaining Phone Information Info Tab
Obtaining Phone Information Info Tab
Sidecar
”Line and Call Status Information”
System and Product Information
Product Information Notes
System and Product Information
Phone Status Information
Phone Status Information
Understanding Lines, Calls, and Shared Call Appearances
Phone Status Notes
Getting Started
Understanding Extensions
Shared Line or Call Appearances
Understanding Lines, Calls, and Shared Call Appearances
Getting Started
Extension Status Information
Line Key LEDs
Extension Status Information
Line and Call Status Information
Line and Call Status Information
Extension Status Notes
Line and Call Status Notes
Downloaded Ring Tones
Downloaded Ring Tones
What’s Next?
Ring Tone Notes
Getting Started
What’s Next?
Setting Security Features
Setting System Features
Setting Security Features
Setting System Features
Setting Security Features
SRTP and Securing Calls
4. Click Submt All Changes
Setting System Features
Ensuring Voice Quality
Ensuring Voice Quality
Supported Codecs
Secure Call Indication Tone
Setting System Features
Bandwidth Requirements
Ensuring Voice Quality
Setting System Features
Factors Affecting Voice Quality
Ensuring Voice Quality
Setting System Features
Setting System Features
Setting System Features
”Setting a Static IP Address on the IP Phone” section on page
Setting System Features
Setting System Configuration Information
System Configuration Notes
Setting System Configuration Information
DHCP and PPPoE Notes
Setting Internet, IP and PPPoE Information
Setting a Static IP Address on the IP Phone
Setting Internet, IP and PPPoE Information
Setting System Features
Setting Optional Network Parameters
Optional Network Configuration Notes
Setting Optional Network Parameters
Setting System Features
Configuring VLAN Settings
VLAN Settings Notes
Configuring VLAN Settings
SIP Parameters
Setting SIP Parameters
Setting SIP Parameters
”SIP Parameters” section on page ”SIP Timer Values” section on page
Parameter
SIP Parameter Notes
Setting SIP Parameters
SIP Parameters
Parameter
Setting SIP Parameters
see Chapter 10, Using the SPA932 Sidecar
SIP Parameters
Setting SIP Parameters
SIP Timer Values
SIP Timer Notes
SIP Timer Values
Description
Setting SIP Parameters
SIP Timer Values
Parameter
Long Intvl when retrying REGISTER after a failure
added to the short timer
REGISTER after a failure. RegRetryLongRandomDelay
Minimum and maximum random delay to be added to the long
RTP Parameters
RTP Parameters
Response Status Notes
RTP Notes
SDP Payload Types
SDP Payload Types
NAT Support Parameters
SDP Payload Parameters
Linksys Key System Parameters
Linksys Key System Parameters
NAT Support Parameter Notes
Linksys Key System Notes
”Firmware Upgrade Parameters” section on page
”Upgrading, Resyncing, and Rebooting Phones” section on page
”Configuration Access Control” section on page
”Using HTTPS” section on page
Provisioning Basics
SPA9x2 Configuration Profiles
Provisioning Configuration from Phone Keypad
SPA9x2 Configuration Profiles
Upgrading Firmware on a Phone
Upgrading, Resyncing, and Rebooting Phones
Upgrading, Resyncing, and Rebooting Phones
SPA9x2 web UI Provisioning Firmware Upgrade Upgrade Enable yes
Provisioning Basics
Rebooting a Phone
Resyncing a Phone
Upgrading, Resyncing, and Rebooting Phones
Redundant Provisioning Servers
Redundant Provisioning Servers
Retail Provisioning
https//prov.supervoip.com/linksys-init
Automatic In-House Preprovisioning
Configuration Access Control
Using HTTPS
Automatic In-House Preprovisioning
Server Certificates
Firmware Upgrade Parameters
Using HTTPS
How HTTPS Works
Parameter
Using HTTPS
ProfileRule. Defines upgrade conditions and associated firmware URLs
Provisioning Basics
Provisioning Basics
Sample Configuration File
Sample Configuration File
General Purpose Parameters
”Vertical Service Activation Codes Star Codes” section on page
Setting Regional Parameters
Setting Regional Parameters
”Control Timer Values sec” section on page
Example 2 Distinctive Ring short,short,short,long
Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones
Setting Regional Parameters
Example 1 Normal Ring
Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones
Setting Regional Parameters
Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones
Setting Regional Parameters
1 = A classic phone with mechanical bell 2 = Typical phone ring
Setting Regional Parameters
Call Progress Tones
Call Progress Tones Notes
Call Progress Tones
Ring Pattern Notes
Control Timer Values sec
Control Timer Value Notes
Distinctive Ring Patterns
Field
Vertical Service Activation Codes Star Codes
Vertical Service Activation Codes Star Codes
Setting Regional Parameters
Setting Regional Parameters
Vertical Service Activation Code Notes
Vertical Service Activation Codes Star Codes
Vertical Service Activation Codes Star Codes
Setting Regional Parameters
Referral Services Codes One or more * code can b* codee configured into this parameter, such as *98, or *97*98*123, and so on. The maximum total length is 79 characters
Setting Regional Parameters
Using Star Codes to Activate/Deactivate Services
Vertical Service Activation Codes Star Codes
Setting Regional Parameters
Vertical Service Announcement Codes
Disabling/Deactivating Services
Vertical Service Announcement Codes
Setting Regional Parameters
Vertical Service Announcement Notes
Vertical Service Announcement Codes
WDF CWCID disabled 13 Block Anonymous call
Setting Regional Parameters
Vertical Service Announcement Codes
10 Do Not Disturb DDT DND enabled DDF DND disabled
Outbound Call Codec Selection Notes
Configuring Daylight Savings Time” Daylight Saving Time Examples”
Miscellaneous Parameters
Outbound Call Codec Selection Codes
Setting Regional Parameters
DTMF Notes
Miscellaneous Parameters
Setting Regional Parameters
Localizing Your SPA9x2 Phone
Managing the Time and Date
Localizing Your SPA9x2 Phone
Setting Regional Parameters
Configuring Daylight Savings Time
Localizing Your SPA9x2 Phone
Setting Regional Parameters
Selecting a Language
Daylight Saving Time Examples
Selecting a Language
Setting Regional Parameters
Creating a Dictionary Server Script
Selecting a Language
For example DictionaryServerScript ua=na
Setting Regional Parameters
Linksys SPA9x2 Phone Administration Guide
Selecting a Language
”Using Call Pick Up and Group Call Pick Up” section on page
”Using the Photo Album Feature on the SPA962” section on page
”Supplementary Services Parameters” section on page
”Using Call Parking” section on page
General Phone Information
service provider often hosts a voice mail service. The
advantages of hosted voicemail include
Customizing SPA9x2 Phones
Customizing SPA9x2 Phones
Using the Photo Album Feature on the SPA962
Changing the Display Background SPA942/962
6. Click Submit All Changes
Line Key Information
Configuring Shared Line Extension on SPA9x2 Phones
Line Key Information
Line Key Notes
Line Key Information
Miscellaneous Line Key Settings Notes
Line Key LED Pattern Notes
Customizing SPA9x2 Phones
“r” indicates “red” a red-colored LED
Customizing SPA9x2 Phones
Line Key Information
“c” indicates “color” the color of the LED
Customizing SPA9x2 Phones
Supplementary Services Parameters
Supplementary Services Notes
Supplementary Services Parameters
Call pick up feature see ”Using Call Pick Up and Group Call
Supplementary Services Parameters
Enables/Disables
eavesdrop on the conversation. To enable this feature the
Supplementary Services Parameters
Using Group Paging
Using Call Parking
Using Call Pick Up and Group Call Pick Up
Ring Tone Parameters
Ring Tone Parameters
Customizing SPA9x2 Phones
Customizing SPA9x2 Phones
Managing Ring Tones
Ring Tone Parameters
Extension Mobility Notes
Audio Input Gain dB and Extension Mobility Settings
Using Extension Mobility
Audio Input Gain dB and Extension Mobility Settings
”Network Settings and SIP Settings” section on page
General, Shared Line Appearance, and NAT Settings
General, Shared Line Appearance, and NAT Settings
”General, Shared Line Appearance, and NAT Settings” section on page
Parameter
NAT Settings Notes
General, Shared Line Appearance, and NAT Settings
Customizing SPA9x2 Extensions
Network Settings and SIP Settings
Network Settings and SIP Settings
Network Settings Notes
SIP Settings Notes
Sticky
If this feature is enabled, the IP telephony ignores further
Defaults to no
When enabled, authorization is required for initial incoming
Customizing SPA9x2 Extensions
Call Feature Settings
Call Feature Notes
Call Feature Settings
Proxy and Registration Parameters
Proxy and Registration Parameters
Customizing SPA9x2 Extensions
Customizing SPA9x2 Extensions
Configuring a SIP Proxy Server
Configuring a SIP Proxy Server
1. Select Admin Advanced
Subscriber Information Parameters
Audio Configuration Parameters
Subscriber Information Parameters
Subscriber Information Notes
Customizing SPA9x2 Extensions
Audio Configuration Parameters
Parameter
Audio Configuration Notes
Audio Configuration Parameters
Customizing SPA9x2 Extensions
in outbound SDP
Defaults to yes
Dial Plan Parameters
Dial Plan Parameters
Dial Plan Parameters
Dial Plan Notes
See Appendix B Configuring a Dial Plan for more detailed
Customizing SPA9x2 Extensions
Description
Customizing SPA9x2 Extensions
Dial Plan Parameters
Parameter
”Audio Volume Settings” section on page
”Supplementary Services” section on page
”Setting RSS Newsfeeds on the SPA962 Phone” section on page
”Web Information Service Settings SPA962 Only” section on page
Customizing Users
Supplementary Services
Supplementary Services
Supplementary Services Notes
Customizing Users
Setting RSS Newsfeeds on the SPA962 Phone
Web Information Service Settings SPA962 Only
Setting RSS Newsfeeds on the SPA962 Phone
Audio Volume Notes
Audio Volume Settings
Web Information Service Notes
Traffic Information Settings
Customizing Users
Phone GUI Color Settings SPA962 Only
Phone GUI Color Settings SPA962 Only
Phone LCD Notes
”Configuring the Broadsoft Server for the SPA932” section on page
Using the SPA932 Sidecar
Using the SPA932 Sidecar
”Configuring the SPA9000 for the SPA932” section on page
Using the SPA932 Sidecar
Setting Up the SPA932 Sidecar
Setting Up the SPA932 Sidecar
Setting Up the SPA932 Sidecar
Configuring the SPA9000 for the SPA932
Configuring the Broadsoft Server for the SPA932
Using the SPA932 Sidecar
Using the SPA932 Sidecar
Configuring the Asterisk Server for the SPA932
Setting Up the SPA932 Sidecar
Using the SPA932 Sidecar
Configuring the SPA932
Setting Up the SPA932 Sidecar
Setting Up the SPA932 Sidecar
Unit/Key Configuration Scripts
10. Click Submit All Changes
Using the SPA932 Sidecar
Setting Up the SPA932 Sidecar
SPA9000 Syntax
Broadsoft syntax
Using the SPA932 Sidecar
Setting Up the SPA932 Sidecar
SPA932 Parameter Notes
Asterisk syntax
Using the SPA932 Sidecar
Using the SPA932 Sidecar
Monitoring the SPA932
SPA932 Unit Monitoring Notes
Monitoring the SPA932
Monitoring the SPA932
Using the SPA932 Sidecar
Line Station Subscribe
System Information
SPA9x2 Phone Field Reference
Info Tab
SPA9x2 Phone Field Reference
SPA9x2 Phone Field Reference
Product Information
Phone Status
Indicates any additional licenses that you have installed
Total number of RTP packets sent including redundant
Ext Status
SPA9x2 Phone Field Reference
Info Tab
SPA9x2 Phone Field Reference
Line /Call Status
Info Tab
Optional Network Configuration, page VLAN Settings, page
System Configuration
System Configuration, page
Internet Connection Type and Static IP Settings, page
SPA9x2 Phone Field Reference
Internet Connection Type and Static IP Settings
PPPoE Settings
Lets you enable or disable local access to the web UIweb
System Tab
Optional Network Configuration
The debug server name and port. This feature specifies
SPA9x2 Phone Field Reference
SIP Parameters
VLAN Settings
SIP Parameters, page SIP Timer Values sec, page
SIP Tab
this is not specified, the SIP User Agent Name is also
SPA9x2 Phone Field Reference
SIP Tab
Number of times an invite can be redirected to avoid an
which enables a user to start a conference by clicking a
Enables support for the Broadsoft Talk Package, which
enables a user to answer or resume a call by clicking a
Enables support for the Broadsoft Hold Package, which
INVITE final response, time-out value, which can range
SIP Timer Values sec
SPA9x2 Phone Field Reference
SIP Tab
SIP Tab
Response Status Code Handling
Defaults to blank, which disables the exponential back
SPA9x2 Phone Field Reference
reception. RTP Port Min and RTP Port Max should
RTP Parameters
SPA9x2 Phone Field Reference
SIP Tab
connection. It can range from 0 to 255 seconds. During
attempts to compute the round trip delay and show it as
SPA9x2 Phone Field Reference
SIP Tab
RTP-Start-Loopback Dynamic
SDP Payload Types
SPA9x2 Phone Field Reference
SIP Tab
SIP Tab
SPA9x2 Phone Field Reference
G711u Codec Name
SPA9x2 Phone Field Reference
NAT Support Parameters
SIP Tab
SPA9x2 Phone Field Reference
Linksys Key System Parameters
SIP Tab
Regional Tab
Control Timer Values sec, page
Vertical Service Activation Codes, page
Provisioning Tab
SPA9x2 Phone Field Reference
Regional Tab
Played when a 486 RSC is received for an outbound call
Played when a call is waiting. Defaults to 440@-1030.3
Played to all parties when a three-way conference call is
an error occurs as a caller makes an outbound call. The
RSC to trigger this tone is configurable on the SIP screen
Played instead of the Dial Tone when there are unheard
SPA9x2 Phone Field Reference
Defaults to60.2/.4,.2/.4,.2/4
Defaults to 600.25/9.75
Distinctive Ring Patterns
The InterdigitLongTimer is used after any one digit, if
Control Timer Values sec
Vertical Service Activation Codes
Long timeout between entering digits when dialing. The
Forwards busy calls to the extension specified after the
Starts a callback when the last outbound call is not busy
SPA9x2 Phone Field Reference
Regional Tab
Regional Tab
SPA9x2 Phone Field Reference
CW Per Call Act Code
Regional Tab
SPA9x2 Phone Field Reference
Secure One Call Deact Code
SPA9x2 Phone Field Reference
Referral Services Codes
Regional Tab
SPA9x2 Phone Field Reference
Feature Dial Services Codes
Regional Tab
Regional Tab
Vertical Service Announcement Codes
SPA9x2 Phone Field Reference
Outbound Call Codec Selection Codes
Regional Tab
SPA9x2 Phone Field Reference
SPA9x2 Phone Field Reference
Miscellaneous
Regional Tab
SPA9x2 Phone Field Reference
Daylight Savings Time Enable
Regional Tab
SPA9x2 Phone Field Reference
Phone Tab
Phone Tab
General, page
Ring Tone, page Auto Input Gain dB, page
Line Key, page Miscellaneous Line Key Settings, page
Line Key LED Pattern, page Supplementary Services, page
General
SPA9x2 Phone Field Reference
Line Key
Phone Tab
Phone Tab
Miscellaneous Line Key Settings
Line Key LED Pattern
SPA9x2 Phone Field Reference
LED pattern during the Local Active state, where the call
LED pattern when the Call Appearance is disabled not
LED pattern during the Local Ringing state, when the call
LED pattern during the Remote Ringing state, where the
Phone Tab
Supplementary Services
LED Pattern when the corresponding extension is trying
SPA9x2 Phone Field Reference
Phone Tab
Ring Tone
centers. Typically enabled with the SIP-B parameter
SPA9x2 Phone Field Reference
SPA9x2 Phone Field Reference
Auto Input Gain dB
Phone Tab
Extension Mobility
General, page Share Line Appearance, page NAT Settings, page
Network Settings, page SIP Settings, page Call Feature Settings, page
Ext Tab
General
Audio Configuration, page Dial Plan, page
Share Line Appearance
SPA9x2 Phone Field Reference
Ext Tab
NAT Settings
Network Settings
SPA9x2 Phone Field Reference
Ext Tab
SIP Settings
Controls how the jitter buffer should be adjusted. Select
SPA9x2 Phone Field Reference
SPA9x2 Phone Field Reference
settings Referor, Refer Target, Referee, and Refer-To
Ext Tab
SPA9x2 Phone Field Reference
listen port. This feature controls which SIP messages to
If this feature is enabled, the IP telephony ignores further
response for an outbound INVITE. To enable this feature
Defaults to imusic when used with a SPA9000 IP PBX
Call Feature Settings
server. When only a user ID is specified, the current or
outbound proxy is contacted. Music-on-hold is disabled
Ext Tab
Defaults to
Specifies whether to enable a SIP-B feature regarding the
SPA9x2 Phone Field Reference
Outbound Proxy is no or Outbound Proxy is empty
Proxy and Registration
SPA9x2 Phone Field Reference
Ext Tab
Ext Tab
Subscriber Information
Using multiple DNS A record per server name does not
SPA9x2 Phone Field Reference
Preferred codec for all calls. The actual codec used in a call still
Audio Configuration
SPA9x2 Phone Field Reference
Ext Tab
SPA9x2 Phone Field Reference
To enable silence suppression so that silent audio frames are
Ext Tab
SPA9x2 Phone Field Reference
User Tab
Dial Plan
User Tab
Phone GUI Menu Color Settings SPA962 only, page
Call Forward, page Speed Dial, page Supplementary Services, page
Web Information Service Settings SPA962, page
Traffic Service Information Settings SPA962, page Audio Volume, page
Phone GUI Menu Color Settings SPA962 only
Web Information Service Settings SPA962
Traffic Service Information Settings SPA962
Audio Volume
Linksys SPA9x2 Phone Administration Guide
932 Tab SPA962 only
932 Tab SPA962 only
Unit 2, page -179General, page General, page Unit 2, page -179General
SPA932 Status
script is described in ”Unit/Key Configuration Scripts”
SPA932 Status
Unit
subscription expires, the SPA932 automatically requests a new
SPA9x2 Phone Field Reference
SPA932 Status
Unit 1-Displays information about the first SPA932 sidecar unit
LED Script Examples
Creating an LED Script
LED Script
Creating an LED Script
Creating an LED Script
LED Pattern
Configuring a Dial Plan
Configuring a Dial Plan
Dial Plan Digit Sequences
Sub-sequence Substitution
Dial Plan Rules
Digit Sequence Syntax
Element Repetition
P delay-value space
Interdigit Timer Master Override
Local Timer Overrides
L delay-valuespace
InterdigitLongTimer defaults to InterdigitShortTimer defaults to
Dial Plan Timers
Interdigit Long Timer
Interdigit Short Timer
Configuring a Dial Plan
Dial Plans
Contacts
Contacts
US/Canada Contacts
EU Contacts
8060952NC-EW