Interim version released June 2008 to be updated August
Linksys SPA9x2 Phone Administration Guide
ADMINISTRATION GUIDE
BUSINESS SERIES
Table of Contents
Chapter 1 Introducing Linksys SPA9x2 Phones
Chapter 2 Getting Started
Chapter 5 Provisioning Basics
Chapter 3 Setting System Features
Chapter 4 Setting SIP Parameters
Table of Contents
Chapter 6 Setting Regional Parameters
Chapter 7 Customizing SPA9x2 Phones
Table of Contents
Chapter 9 Customizing Users
Chapter 10 Using the SPA932 Sidecar
Chapter 8 Customizing SPA9x2 Extensions
Table of Contents
Chapter 11 SPA9x2 Phone Field Reference
Table of Contents
Appendix C Contacts
Appendix B Configuring a Dial Plan
Appendix A Creating an LED Script
Table of Contents
Introducing Linksys SPA9x2 Phones
Introducing Linksys SPA9x2 Phones
Read Me First
Finding Text in a PDF
Introducing Linksys SPA9x2 Phones
Related Documentation
6. Click Search
Read Me First
”Additional Phone Features” section on page
Basic Phone Features
”Basic Phone Features” section on page
”SPA9x2 Phone Configuration Scenarios” section on page
SPS932 Sidecar Attendant for the SPA962
Additional Phone Features
Additional Phone Features
Introducing Linksys SPA9x2 Phones
Features Requring SIP Support
Additional Phone Features
Introducing Linksys SPA9x2 Phones
SPA9x2 Phone Configuration Scenarios
SPA9x2 Phone Configuration Scenarios
Introducing Linksys SPA9x2 Phones
SPA9000 IP PBX System
SPA9000 IP PBX System
Introducing Linksys SPA9x2 Phones
SIP-PSTN UserBGateway Switch Internet WAN Interface
Linksys SPA9x2 Phone Administration Guide
PSTN switch UserD 1 to 4 DID lines
Introducing Linksys SPA9x2 Phones
Session Initiation Protocol and SPA9x2 Phones
Session Initiation Protocol and SPA9x2 Phones
SIP Over TCP
Introducing Linksys SPA9x2 Phones
SIP Proxy Redundancy
Using SPA9x2 Phones with a Firewall or Router
Using SPA9x2 Phones with a Firewall or Router
Introducing Linksys SPA9x2 Phones
Network Address Translation and SPA9x2 Phones
”Routers and Service Provider Support of NAT” section on page
Network Address Translation and SPA9x2 Phones
Introducing Linksys SPA9x2 Phones
Session Border Controllers
Routers and Service Provider Support of NAT
STUN Server Enable see ”NAT Support Parameters” section on page
”Session Border Controllers” section on page
Simple Traversal of UDP Through NATs STUN
Simple Traversal of UDP Through NATs STUN
SIP-NAT Interoperation
Introducing Linksys SPA9x2 Phones
3. Click Admin Login advanced
Using SPA9x2 Phones in a VLAN
Using SPA9x2 Phones in a VLAN
Determining the Type of NAT Used on Your Router
Using SPA9x2 Phones in a VLAN
Introducing Linksys SPA9x2 Phones
Shows information about the interfaces your router uses
”Using the Web User Interface” section on page
”Using the Phone Display and Buttons” section on page
”Using the LCD Screen” section on page
”Using the Personal Directory” section on page
Downloading the Firmware
Downloading the Firmware
Upgrading SPA9x2 Firmware
Getting Started
Using the Phone Display and Buttons
Using the Phone Display and Buttons
Getting Started
Phone Feature
see Appendix A Creating an LED Script
Using the Phone Display and Buttons
Getting Started
Using the LCD Screen
Using the Web User Interface
Getting Started
Administrator and User Views
Using the Web User Interface
Getting Started
http//phone.ip.address/admin
Administrator Privileges
Admin Login Web Pages
Using the Web User Interface
Using the Personal Directory
Using the Personal Directory
User Login Web Pages
Basic and Advanced Views
Viewing Call History
Web Admin Tabs
Setup 3 Call History
Caller and Called Name Matching
See Chapter 3, Setting System
Roadmap to Web UI Features
Roadmap to Web UI Features
Features
See Chapter 7, Customizing
See Chapter 6, Setting Regional
See Chapter 5, Provisioning
SPA9x2 Phones
Sidecar
Obtaining Phone Information Info Tab
Obtaining Phone Information Info Tab
See ”System and Product
System and Product Information
System and Product Information
Product Information Notes
”Line and Call Status Information”
Phone Status Notes
Phone Status Information
Understanding Lines, Calls, and Shared Call Appearances
Phone Status Information
Understanding Lines, Calls, and Shared Call Appearances
Understanding Extensions
Shared Line or Call Appearances
Getting Started
Extension Status Information
Extension Status Information
Line Key LEDs
Getting Started
Line and Call Status Notes
Line and Call Status Information
Extension Status Notes
Line and Call Status Information
Ring Tone Notes
Downloaded Ring Tones
What’s Next?
Downloaded Ring Tones
What’s Next?
Getting Started
Setting System Features
Setting System Features
Setting Security Features
Setting Security Features
Setting System Features
SRTP and Securing Calls
4. Click Submt All Changes
Setting Security Features
Secure Call Indication Tone
Ensuring Voice Quality
Supported Codecs
Ensuring Voice Quality
Bandwidth Requirements
Setting System Features
Ensuring Voice Quality
Factors Affecting Voice Quality
Setting System Features
Ensuring Voice Quality
”Setting a Static IP Address on the IP Phone” section on page
Setting System Features
Setting System Features
Setting System Features
Setting System Configuration Information
Setting System Configuration Information
System Configuration Notes
Setting System Features
Setting Internet, IP and PPPoE Information
Setting Internet, IP and PPPoE Information
Setting a Static IP Address on the IP Phone
DHCP and PPPoE Notes
Setting Optional Network Parameters
Setting Optional Network Parameters
Optional Network Configuration Notes
Setting System Features
Configuring VLAN Settings
Configuring VLAN Settings
VLAN Settings Notes
Setting System Features
”SIP Parameters” section on page ”SIP Timer Values” section on page
Setting SIP Parameters
Setting SIP Parameters
SIP Parameters
SIP Parameters
SIP Parameter Notes
Setting SIP Parameters
Parameter
SIP Parameters
Setting SIP Parameters
see Chapter 10, Using the SPA932 Sidecar
Parameter
SIP Timer Values
SIP Timer Values
SIP Timer Notes
Setting SIP Parameters
Parameter
Setting SIP Parameters
SIP Timer Values
Description
Minimum and maximum random delay to be added to the long
added to the short timer
REGISTER after a failure. RegRetryLongRandomDelay
Long Intvl when retrying REGISTER after a failure
RTP Notes
RTP Parameters
Response Status Notes
RTP Parameters
SDP Payload Parameters
SDP Payload Types
NAT Support Parameters
SDP Payload Types
Linksys Key System Notes
Linksys Key System Parameters
NAT Support Parameter Notes
Linksys Key System Parameters
”Using HTTPS” section on page
”Upgrading, Resyncing, and Rebooting Phones” section on page
”Configuration Access Control” section on page
”Firmware Upgrade Parameters” section on page
SPA9x2 Configuration Profiles
SPA9x2 Configuration Profiles
Provisioning Configuration from Phone Keypad
Provisioning Basics
SPA9x2 web UI Provisioning Firmware Upgrade Upgrade Enable yes
Upgrading, Resyncing, and Rebooting Phones
Upgrading, Resyncing, and Rebooting Phones
Upgrading Firmware on a Phone
Upgrading, Resyncing, and Rebooting Phones
Rebooting a Phone
Resyncing a Phone
Provisioning Basics
https//prov.supervoip.com/linksys-init
Redundant Provisioning Servers
Retail Provisioning
Redundant Provisioning Servers
Automatic In-House Preprovisioning
Configuration Access Control
Using HTTPS
Automatic In-House Preprovisioning
How HTTPS Works
Firmware Upgrade Parameters
Using HTTPS
Server Certificates
Provisioning Basics
Using HTTPS
ProfileRule. Defines upgrade conditions and associated firmware URLs
Parameter
General Purpose Parameters
Sample Configuration File
Sample Configuration File
Provisioning Basics
”Control Timer Values sec” section on page
Setting Regional Parameters
Setting Regional Parameters
”Vertical Service Activation Codes Star Codes” section on page
Example 1 Normal Ring
Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones
Setting Regional Parameters
Example 2 Distinctive Ring short,short,short,long
Setting Regional Parameters
Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones
Setting Regional Parameters
Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones
1 = A classic phone with mechanical bell 2 = Typical phone ring
Call Progress Tones
Call Progress Tones
Call Progress Tones Notes
Setting Regional Parameters
Distinctive Ring Patterns
Control Timer Values sec
Control Timer Value Notes
Ring Pattern Notes
Setting Regional Parameters
Vertical Service Activation Codes Star Codes
Vertical Service Activation Codes Star Codes
Field
Vertical Service Activation Code Notes
Setting Regional Parameters
Vertical Service Activation Codes Star Codes
Setting Regional Parameters
Vertical Service Activation Codes Star Codes
Referral Services Codes One or more * code can b* codee configured into this parameter, such as *98, or *97*98*123, and so on. The maximum total length is 79 characters
Using Star Codes to Activate/Deactivate Services
Setting Regional Parameters
Vertical Service Activation Codes Star Codes
Vertical Service Announcement Codes
Vertical Service Announcement Codes
Disabling/Deactivating Services
Setting Regional Parameters
Vertical Service Announcement Notes
Setting Regional Parameters
Vertical Service Announcement Codes
10 Do Not Disturb DDT DND enabled DDF DND disabled
Setting Regional Parameters
Vertical Service Announcement Codes
WDF CWCID disabled 13 Block Anonymous call
Outbound Call Codec Selection Codes
Configuring Daylight Savings Time” Daylight Saving Time Examples”
Miscellaneous Parameters
Outbound Call Codec Selection Notes
DTMF Notes
Setting Regional Parameters
Miscellaneous Parameters
Localizing Your SPA9x2 Phone
Localizing Your SPA9x2 Phone
Managing the Time and Date
Setting Regional Parameters
Configuring Daylight Savings Time
Setting Regional Parameters
Localizing Your SPA9x2 Phone
Selecting a Language
Selecting a Language
Daylight Saving Time Examples
Setting Regional Parameters
Creating a Dictionary Server Script
Setting Regional Parameters
Selecting a Language
Selecting a Language
Setting Regional Parameters
Linksys SPA9x2 Phone Administration Guide
For example DictionaryServerScript ua=na
”Using Call Parking” section on page
”Using the Photo Album Feature on the SPA962” section on page
”Supplementary Services Parameters” section on page
”Using Call Pick Up and Group Call Pick Up” section on page
Customizing SPA9x2 Phones
service provider often hosts a voice mail service. The
advantages of hosted voicemail include
General Phone Information
6. Click Submit All Changes
Using the Photo Album Feature on the SPA962
Changing the Display Background SPA942/962
Customizing SPA9x2 Phones
Line Key Notes
Configuring Shared Line Extension on SPA9x2 Phones
Line Key Information
Line Key Information
Customizing SPA9x2 Phones
Miscellaneous Line Key Settings Notes
Line Key LED Pattern Notes
Line Key Information
“c” indicates “color” the color of the LED
Customizing SPA9x2 Phones
Line Key Information
“r” indicates “red” a red-colored LED
Supplementary Services Parameters
Supplementary Services Parameters
Supplementary Services Notes
Customizing SPA9x2 Phones
eavesdrop on the conversation. To enable this feature the
Supplementary Services Parameters
Enables/Disables
Call pick up feature see ”Using Call Pick Up and Group Call
Using Call Pick Up and Group Call Pick Up
Using Group Paging
Using Call Parking
Supplementary Services Parameters
Ring Tone Parameters
Ring Tone Parameters
Customizing SPA9x2 Phones
Managing Ring Tones
Customizing SPA9x2 Phones
Ring Tone Parameters
Audio Input Gain dB and Extension Mobility Settings
Audio Input Gain dB and Extension Mobility Settings
Using Extension Mobility
Extension Mobility Notes
”General, Shared Line Appearance, and NAT Settings” section on page
General, Shared Line Appearance, and NAT Settings
General, Shared Line Appearance, and NAT Settings
”Network Settings and SIP Settings” section on page
Customizing SPA9x2 Extensions
NAT Settings Notes
General, Shared Line Appearance, and NAT Settings
Parameter
SIP Settings Notes
Network Settings and SIP Settings
Network Settings Notes
Network Settings and SIP Settings
When enabled, authorization is required for initial incoming
If this feature is enabled, the IP telephony ignores further
Defaults to no
Sticky
Call Feature Settings
Call Feature Settings
Call Feature Notes
Customizing SPA9x2 Extensions
Proxy and Registration Parameters
Proxy and Registration Parameters
Customizing SPA9x2 Extensions
1. Select Admin Advanced
Configuring a SIP Proxy Server
Configuring a SIP Proxy Server
Customizing SPA9x2 Extensions
Subscriber Information Notes
Audio Configuration Parameters
Subscriber Information Parameters
Subscriber Information Parameters
Audio Configuration Parameters
Customizing SPA9x2 Extensions
Customizing SPA9x2 Extensions
Audio Configuration Notes
Audio Configuration Parameters
Parameter
Dial Plan Parameters
Defaults to yes
Dial Plan Parameters
in outbound SDP
Customizing SPA9x2 Extensions
Dial Plan Notes
See Appendix B Configuring a Dial Plan for more detailed
Dial Plan Parameters
Parameter
Customizing SPA9x2 Extensions
Dial Plan Parameters
Description
”Web Information Service Settings SPA962 Only” section on page
”Supplementary Services” section on page
”Setting RSS Newsfeeds on the SPA962 Phone” section on page
”Audio Volume Settings” section on page
Supplementary Services Notes
Supplementary Services
Supplementary Services
Customizing Users
Setting RSS Newsfeeds on the SPA962 Phone
Setting RSS Newsfeeds on the SPA962 Phone
Web Information Service Settings SPA962 Only
Customizing Users
Traffic Information Settings
Audio Volume Settings
Web Information Service Notes
Audio Volume Notes
Phone LCD Notes
Phone GUI Color Settings SPA962 Only
Phone GUI Color Settings SPA962 Only
Customizing Users
”Configuring the SPA9000 for the SPA932” section on page
Using the SPA932 Sidecar
Using the SPA932 Sidecar
”Configuring the Broadsoft Server for the SPA932” section on page
Setting Up the SPA932 Sidecar
Using the SPA932 Sidecar
Setting Up the SPA932 Sidecar
Using the SPA932 Sidecar
Configuring the SPA9000 for the SPA932
Configuring the Broadsoft Server for the SPA932
Setting Up the SPA932 Sidecar
Configuring the Asterisk Server for the SPA932
Using the SPA932 Sidecar
Setting Up the SPA932 Sidecar
Configuring the SPA932
Using the SPA932 Sidecar
Setting Up the SPA932 Sidecar
Using the SPA932 Sidecar
Unit/Key Configuration Scripts
10. Click Submit All Changes
Setting Up the SPA932 Sidecar
Using the SPA932 Sidecar
SPA9000 Syntax
Broadsoft syntax
Setting Up the SPA932 Sidecar
Using the SPA932 Sidecar
SPA932 Parameter Notes
Asterisk syntax
Setting Up the SPA932 Sidecar
Monitoring the SPA932
Monitoring the SPA932
SPA932 Unit Monitoring Notes
Using the SPA932 Sidecar
Using the SPA932 Sidecar
Monitoring the SPA932
Line Station Subscribe
SPA9x2 Phone Field Reference
SPA9x2 Phone Field Reference
Info Tab
System Information
Indicates any additional licenses that you have installed
Product Information
Phone Status
SPA9x2 Phone Field Reference
Info Tab
Ext Status
SPA9x2 Phone Field Reference
Total number of RTP packets sent including redundant
Line /Call Status
SPA9x2 Phone Field Reference
Info Tab
Internet Connection Type and Static IP Settings, page
System Configuration
System Configuration, page
Optional Network Configuration, page VLAN Settings, page
Lets you enable or disable local access to the web UIweb
Internet Connection Type and Static IP Settings
PPPoE Settings
SPA9x2 Phone Field Reference
SPA9x2 Phone Field Reference
Optional Network Configuration
The debug server name and port. This feature specifies
System Tab
SIP Tab
VLAN Settings
SIP Parameters, page SIP Timer Values sec, page
SIP Parameters
Number of times an invite can be redirected to avoid an
SPA9x2 Phone Field Reference
SIP Tab
this is not specified, the SIP User Agent Name is also
Enables support for the Broadsoft Hold Package, which
Enables support for the Broadsoft Talk Package, which
enables a user to answer or resume a call by clicking a
which enables a user to start a conference by clicking a
SIP Tab
SIP Timer Values sec
SPA9x2 Phone Field Reference
INVITE final response, time-out value, which can range
SPA9x2 Phone Field Reference
Response Status Code Handling
Defaults to blank, which disables the exponential back
SIP Tab
SIP Tab
RTP Parameters
SPA9x2 Phone Field Reference
reception. RTP Port Min and RTP Port Max should
SIP Tab
attempts to compute the round trip delay and show it as
SPA9x2 Phone Field Reference
connection. It can range from 0 to 255 seconds. During
SIP Tab
SDP Payload Types
SPA9x2 Phone Field Reference
RTP-Start-Loopback Dynamic
SPA9x2 Phone Field Reference
SIP Tab
G711u Codec Name
NAT Support Parameters
SPA9x2 Phone Field Reference
SIP Tab
Linksys Key System Parameters
SPA9x2 Phone Field Reference
SIP Tab
Provisioning Tab
Control Timer Values sec, page
Vertical Service Activation Codes, page
Regional Tab
Played when a call is waiting. Defaults to 440@-1030.3
Regional Tab
Played when a 486 RSC is received for an outbound call
SPA9x2 Phone Field Reference
Played instead of the Dial Tone when there are unheard
an error occurs as a caller makes an outbound call. The
RSC to trigger this tone is configurable on the SIP screen
Played to all parties when a three-way conference call is
Distinctive Ring Patterns
Defaults to60.2/.4,.2/.4,.2/4
Defaults to 600.25/9.75
SPA9x2 Phone Field Reference
Long timeout between entering digits when dialing. The
Control Timer Values sec
Vertical Service Activation Codes
The InterdigitLongTimer is used after any one digit, if
Regional Tab
Starts a callback when the last outbound call is not busy
SPA9x2 Phone Field Reference
Forwards busy calls to the extension specified after the
SPA9x2 Phone Field Reference
Regional Tab
CW Per Call Act Code
SPA9x2 Phone Field Reference
Regional Tab
Secure One Call Deact Code
Referral Services Codes
SPA9x2 Phone Field Reference
Regional Tab
Feature Dial Services Codes
SPA9x2 Phone Field Reference
Regional Tab
Outbound Call Codec Selection Codes
Vertical Service Announcement Codes
SPA9x2 Phone Field Reference
Regional Tab
SPA9x2 Phone Field Reference
Regional Tab
Miscellaneous
SPA9x2 Phone Field Reference
Regional Tab
Daylight Savings Time Enable
SPA9x2 Phone Field Reference
Regional Tab
General, page
Phone Tab
Phone Tab
SPA9x2 Phone Field Reference
General
Line Key, page Miscellaneous Line Key Settings, page
Line Key LED Pattern, page Supplementary Services, page
Ring Tone, page Auto Input Gain dB, page
Line Key
SPA9x2 Phone Field Reference
Phone Tab
SPA9x2 Phone Field Reference
Miscellaneous Line Key Settings
Line Key LED Pattern
Phone Tab
LED pattern during the Remote Ringing state, where the
LED pattern when the Call Appearance is disabled not
LED pattern during the Local Ringing state, when the call
LED pattern during the Local Active state, where the call
SPA9x2 Phone Field Reference
Supplementary Services
LED Pattern when the corresponding extension is trying
Phone Tab
SPA9x2 Phone Field Reference
Ring Tone
centers. Typically enabled with the SIP-B parameter
Phone Tab
Auto Input Gain dB
SPA9x2 Phone Field Reference
Phone Tab
Ext Tab
General, page Share Line Appearance, page NAT Settings, page
Network Settings, page SIP Settings, page Call Feature Settings, page
Extension Mobility
SPA9x2 Phone Field Reference
Audio Configuration, page Dial Plan, page
Share Line Appearance
General
SPA9x2 Phone Field Reference
NAT Settings
Network Settings
Ext Tab
SPA9x2 Phone Field Reference
SIP Settings
Controls how the jitter buffer should be adjusted. Select
Ext Tab
settings Referor, Refer Target, Referee, and Refer-To
SPA9x2 Phone Field Reference
Ext Tab
response for an outbound INVITE. To enable this feature
listen port. This feature controls which SIP messages to
If this feature is enabled, the IP telephony ignores further
SPA9x2 Phone Field Reference
outbound proxy is contacted. Music-on-hold is disabled
Call Feature Settings
server. When only a user ID is specified, the current or
Defaults to imusic when used with a SPA9000 IP PBX
SPA9x2 Phone Field Reference
Defaults to
Specifies whether to enable a SIP-B feature regarding the
Ext Tab
Ext Tab
Proxy and Registration
SPA9x2 Phone Field Reference
Outbound Proxy is no or Outbound Proxy is empty
SPA9x2 Phone Field Reference
Subscriber Information
Using multiple DNS A record per server name does not
Ext Tab
Ext Tab
Audio Configuration
SPA9x2 Phone Field Reference
Preferred codec for all calls. The actual codec used in a call still
To enable silence suppression so that silent audio frames are
SPA9x2 Phone Field Reference
Ext Tab
User Tab
User Tab
Dial Plan
SPA9x2 Phone Field Reference
Traffic Service Information Settings SPA962, page Audio Volume, page
Call Forward, page Speed Dial, page Supplementary Services, page
Web Information Service Settings SPA962, page
Phone GUI Menu Color Settings SPA962 only, page
Audio Volume
Web Information Service Settings SPA962
Traffic Service Information Settings SPA962
Phone GUI Menu Color Settings SPA962 only
Unit 2, page -179General, page General, page Unit 2, page -179General
932 Tab SPA962 only
932 Tab SPA962 only
Linksys SPA9x2 Phone Administration Guide
Unit
script is described in ”Unit/Key Configuration Scripts”
SPA932 Status
SPA932 Status
Unit 1-Displays information about the first SPA932 sidecar unit
SPA9x2 Phone Field Reference
SPA932 Status
subscription expires, the SPA932 automatically requests a new
Creating an LED Script
Creating an LED Script
LED Script
LED Script Examples
LED Pattern
Creating an LED Script
Configuring a Dial Plan
Configuring a Dial Plan
Dial Plan Digit Sequences
Element Repetition
Dial Plan Rules
Digit Sequence Syntax
Sub-sequence Substitution
L delay-valuespace
Interdigit Timer Master Override
Local Timer Overrides
P delay-value space
Interdigit Short Timer
Dial Plan Timers
Interdigit Long Timer
InterdigitLongTimer defaults to InterdigitShortTimer defaults to
Dial Plans
Configuring a Dial Plan
EU Contacts
Contacts
US/Canada Contacts
Contacts
8060952NC-EW