Logicube Omniclone Xi ™ User’s Manual 52
11. Frequently Asked Questions and Answers

FAQ’s

Q. By comparison my Logicube Omniclone Xi™ appears to be operating slower than other units.
A. Make sure that your unit is using the latest software. Visithttp://www.logicube.com/ and go to
the support page to view the latest software level and if necessary download the software for
your system.
Q. Drive information as displayed on the Logicube Omniclone Xi™ Drive Info screen does not
agree with the label fixed to the target HDD. Example: The number of cylinders displayed is
different than the label
A. Drive labels will only show Cylinders, Heads, and Sectors for a maximum of 8.5GB (example:
16383, 16, 63.) The actual drive parameters will be displayed both in drive information, and in
the printed session report. Most of the newer drives only have an LBA (Logical Block
Addressing) value printed on the label showing the drive's capacity in sectors
Q. Cloning data to or from a Western Digital HDD is not working properly.
A. Most Western Digital drives require that the jumpers be removed for a capture to work. The
exception to this statement is for the Western Digital “Xpert” series Hard Drives (an older
manufactured version), where the jumper is set to the master position.
Q. I’m trying to update my Logicube Omniclone Xi™ with the latest software but I cannot get my
PC to communicate with the unit.
A. The PC must be set up to communicate in the Bi-directional mode through the BIOS setup.
Refer to your PC user manual. Also, you could try to update the unit using the Compact
Flash card. Instructions on how to do that are available elsewhere in this manual.
Q: Do Target drives have to be formatted and partitioned prior to cloning?
A: No. Target drives do not need to be formatted, partitioned or otherwise modified prior to
cloning. The Logicube Omniclone Xi™ disregards everything on the Target drive, reformatting
and partitioning it during cloning.
Q: Are NT 4GB FAT16 partitions (also known as “NT FAT”) supported by the Logicube
Omniclone Xi™?
A: Yes, through Mirror Clone™ mode only.