Mitel 3000
Administrator’s Manual
AUTOMATIC ANSWER ................................................................................................30
TO PROGRAM A FEATURE ONTO A PROGRAMMABLE KEY ON YOUR
EXTENSION................................................................................................................... 30
HEADSET MODE........................................................................................................... 31
TO SELECT A RINGING TONE.................................................................................... 31
TO SET THE DISPLAY CONTRAST............................................................................. 31
SYSTEM PROGRAMMING........................................................................................... 31
BACKGROUND MUSIC ................................................................................................32
SPEAKERPHONE OPTIONS..........................................................................................32
INTERNAL EXTENSION ORDER................................................................................. 32
IP EXTENSIONS............................................................................................................ 32
USING STANDARD ANALOG TELEPHONE SETS.....................................................................33
FEATURE ACCESS CODES LIST................................................................................. 33
GETTING STARTED – BASIC CALL FEATURES....................................................................................34
MAKING AND ANSWERING CALLS.....................................................................................................34
TO MAKE AN EXTERNAL CALL.................................................................................34
RESTRICTING OUTGOING CALLS............................................................................. 34
TO PROGRAM CO LINES TO BE USED FOR INCOMING CALLS ONLY................. 35
EMERGENCY NUMBERS............................................................................................. 35
TO MAKE AN INTERNAL CALL..................................................................................35
TO CALL AN EXTENSION GROUP..............................................................................36
PROGRAMMING AND DIALING SPEED-DIAL NUMBERS.......................................36
TO PROGRAM A PERSONAL SPEED-DIAL NUMBER...............................................36
TO ADD OR DELETE A SYSTEM SPEED-DIAL NUMBER........................................ 36
TO CHANGE THE SYSTEM SPEED-DIAL PASSWORD............................................. 37
TO DIAL A PERSONAL SPEED-DIAL NUMBER........................................................ 37
TO DIAL A SYSTEM SPEED-DIAL NUMBER............................................................. 37
ANSWERING CALLS.................................................................................................................... 38
IGNORING CALLS RINGING YOUR PHONE.............................................................. 38
RE-SEIZE LINE.............................................................................................................. 38
HOLDING AND TRANSFERRING CALLS...................................................................................39
SYSTEM HOLD.............................................................................................................. 39
TO PLACE AN EXTERNAL CALL ON SYSTEM HOLD..............................................39
ASSOCIATED HOLD..................................................................................................... 39
TO TRANSFER A CALL TO ANOTHER EXTENSION................................................ 39
TO TRANSFER A CALL TO AN EXTERNAL NUMBER............................................. 39
TO MAKE AN EXTERNAL CONSULTATION CALL.................................................. 40
BUTTON HOPPING....................................................................................................... 40
RE-DIRECTING CALLS................................................................................................................ 41
TO RE-DIRECT A CALL RINGING AT YOUR EXTENSION...................................... 41
TO RE-DIRECT A CALL RINGING AT YOUR EXTENSION TO VOICE MAIL.........41
FORWARDING CALLS ................................................................................................................. 41
FORWARD ALL CALLS................................................................................................ 41
FOLLOW ME.................................................................................................................. 42
FORWARD WHEN BUSY.............................................................................................. 42
TO CANCEL FORWARD WHEN BUSY .......................................................................42
FORWARD ON NO ANSWER....................................................................................... 42
TO CANCEL FORWARD ON NO ANSWER................................................................. 43