Mitel 3000
Administrator’s Manual
When you are on a call using the headset the handset receiver is also turned on.
If you wish to disable this facility unplug the handset when the headset is installed
Calls can be programmed to ring Individual Extensions, a Ring Group, a Hunt Group, Auto-Attendant or
Courtesy Service.
Incoming Calls to Individual Extensions
Incoming calls can be programmed to ring an individual extension by either:
• Programming a line to ring an extension in the Incoming Ringing programming. See Incoming Ringing
programming on page 49.
• By programming calls to be routed to the extension on the caller ID information received from the CO.
See Caller ID programming on page 79.
When an incoming call is programmed to ring an individual extension, all forwarding, internal or external,
programmed by the extension are acted on.
The call can be forwarded to the extension’s personal Mailbox.
If “Do-Not-Disturb” is activated by the extension, the call is presented to extension 20. (Extension 20
cannot activate Do Not Disturb).
If the extension is busy, the call is queued to the extension and call waiting is activated.
Note: For calls on VoIP Trunks and E1 PRI ISDN lines if the Extension is Busy there is a programming
option, which allows the call to be accepted or rejected. See the 'Accept on Busy' Option in E1 PRI
programming section page 124. If the call is accepted the call is queued to the Extension and Call Waiting
is activated.
Incoming Calls to a Ring Group
Incoming calls can be programmed to ring a group. See incoming ringing programming on page 49. The
type of group, either a ring group or hunt group is programmed in Group Programming. See page 48.
When an incoming call is presented to a ring group, all the free extensions in the group are rung.
The call can then be forwarded to the group voice mailbox if one has been programmed for the group.
All forwarding, internal or external, programmed for the group is acted on.
If “Do Not Disturb” is activated by an extension in a group, the phone is not called.
If all the extensions in a group activate “Do-Not-Disturb” the call is presented to extension 20. Extension
20 cannot activate “Do-Not-Disturb”.
If the group is busy, the call is queued to the group and call waiting is presented to all the busy extensions
in the group.
Note: For calls on VoIP Trunks and E1 PRI ISDN lines if the Extension is Busy there is a programming
option, which allows the call to be accepted or rejected. See the 'Accept on Busy' Option in E1 PRI
programming section page 124. If the call is accepted the call is queued to the Extension and Call Waiting
is activated.
Incoming Calls to a Hunt Group
When an incoming call is presented to a hunt group, the call rings a single extension in the group. The
extension is selected depending on the Hunt distribution option selected (i.e., “Linear”, “Circular” or
“Longest Idle”). If the call is not answered by the first extension it then rings the next available extension in
the hunt group.
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