Mitel 3000 RE-DIRECTING CALLS , FORWARDING CALLS

Mitel 3000

Administrator’s Manual

RE-DIRECTING CALLS

This allows you to forward a call that is ringing at your Feature Phone.

• When a call is ringing at your Feature Phone, select “Re-Direct the call” on the display.

• Select a free extension from the extension list presented on the display. The call is presented to the

selected extension and stops ringing at your Feature Phone. If you attempt to re-direct a call to an

unavailable extension, it will continue ringing.

This feature is not available to standard analog phones.

• When a call is ringing at your Feature Phone, select “Forward To Voice Mail " on the display. The

call is re-directed to your personal voice mailbox.

• The call is re-directed to the group voice mailbox if the call is a group call. If the voice mail is

busy, the call continues to ring at your Feature Phone.

This feature is not available to standard analog phones.

Note: For information on setting up and using a voice mailbox, refer to page 60.

FORWARDING CALLS

Before you leave your extension, you can forward all your calls to ring at another extension. Alternatively,

you can forward calls to an external number.

• From the Idle Menu, press the Scroll Down key () until “Forward” is displayed

• Select “Forward”.

• Select “Forward All Calls”.

• Enter an internal number if you want to forward all your calls to another extension.

• Enter 9 or 760 - 769 followed by an external number if you want to forward calls to an external

number. A programming option is available to allow both internal and external calls (or external

calls only) to be forwarded externally. See page 43.

• If your extension is allocated a voice mailbox select “Forward to VM”.

• Select “Confirm” (this prompt appears if the destination is an external number).

Note: Once set, the Idle Menu will show the option “Cancel Forward”. To cancel forwarding, select

“Cancel Forward”. You cannot Cancel Forward remotely or by dialing in to the phone system.

Note: Broken tone will be heard at your extension until Forward All Calls is canceled.

Note: You cannot forward to an extension that has the “Do-Not-Disturb” feature set.

Note: Forwarding an external call to an external number ties up two CO lines. Such calls are called trunk-

to-trunk calls. These calls are automatically disconnected after five minutes.

From a standard analog phone, dial 732 followed by the extension number to forward calls to another

extension. To forward calls to an external number dial 732 followed by the line access code (9, 760-769)

and the number that the calls are to be forwarded to. To cancel the forwarding, dial 732 and replace the

handset. Broken dial tone is returned when Forward All Calls is activated.