Mitel 3000
Administrator’s Manual
If there are no names programmed in the Directory the call is presented to the destination set in the
“Incoming Ringing” programming for the CO line.
If the user does nothing for 5 seconds the call is presented to the destination set in the “Incoming Ringing”
programming for the CO line.
When digits are dialed and # is not entered within 5 seconds the following message is played:
“(Recorded name). If this is correct press pound. For the previous name in the directory press 1, to hear the
next directory name press 2, to spell a new name press 3, to exit the directory press star”.
When the user dials # after the prompt the selected extension is rung.
If there are no names in the directory the call is presented to the destination set in the “Incoming Ringing”
programming for the CO line.
If # is not dialed within 5 seconds the extension name (or number) is repeated and the message is again
played.
If # is not selected within a further 5 seconds the call is presented to the destination set in the “Incoming
Ringing” programming for the CO line.
If 1 is pressed the previous name in the directory is played followed by the message prompting the user to
press # if the name is correct. The user can repeatedly press 1 to step back through a number of names.
If 2 is pressed the next name in the directory is played followed by the message prompting the user to press
# if the name is correct. The user can repeatedly press 2 to step forward through a number of names.
If 3 is pressed the message “Using the keys on your telephone please spell the last name of the person and
then press pound. For Q press seven for Z press 9. To exit the directory press star” is played again.
If * is pressed the caller is presented back to the Auto-Attendant and the Auto-Attendant greeting is played.
Note: Although the names are entered using the code 2 for A, 22 for B etc the matching is done using 2 for
A, B and C, 3 for D, E and F etc.
There are three elements to programming the new Dial Name Directory service.
• Turn the service on.
• Program the list of names in the Directory Table.
• Users should record their name in their voice mailboxes.
Programming the Directory Service on
From the Programming extension, press the PROGRAM key.
• Press the Scroll Down key () until “System Programming” is displayed.
• Select “System Programming”.
• Enter the System Programming Password and select “System”.
• Press the Scroll Down key () until “Dial Name Directory” is displayed.
• Select the “Dial Name Directory On” option.
To program the names in the Directory table
From the Programming extension, press the PROGRAM key.
• Press the Scroll Down key () until “System Programming” is displayed.
• Select “System Programming”.
• Enter the System Programming Password and select “System”.
• Press the Scroll Down key () until “Dial Name Directory” is displayed.
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