Mitel 3000
Administrator’s Manual
Entering Account Codes - Optional Mode
Entering the code prior to making a call
When Account Codes is programmed, the Feature Phone’s idle menu has the prompt “Enter Account
Code” displayed.
• Select “Enter Account Code”.
• Enter a four-digit code.
• A free line is presented and dial tone returned.
• Dial the external number as normal.
From a standard analog phone, the code is 791 followed by the four-digit code.
Entering the Code During a Call
When Account Codes is programmed, the Feature Phone’s in-call menu has the prompt “Enter Account
Code” displayed.
• Select “Enter Account Code”. The call is placed on hold.
• Enter a four-digit code.
• The call is automatically reconnected.
From a standard analog phone, the code is Hookflash 791 followed by the four-digit code.
Entering the Code after a Call
If a code has not been entered either prior to or during a call, the option to do so is displayed on the Feature
Phone for 15 seconds after the call is completed.
• Select “Enter Account Code”.
• Enter a four-digit code.
From a standard analog phone, the code is 791 followed by the four-digit code.
Note: If the user places a second call to invoke External Consultation, External Transfer or External
Conference, an account code cannot be entered for the second call.
Entering Account Codes - Forced mode
In this mode, the extension user must enter the account code before making an external call
When account codes are programmed, the Feature Phone’s idle menu has the prompt “Enter Account
Code” displayed.
• Select “Enter Account Code”.
• Enter a four-digit code.
• A free line is presented and dial tone returned.
• Dial the external number as normal.
From a standard analog phone, the code is 791 followed by the four-digit code.
Note: If the user attempts to select a line or make an external call in any other way, an invalid tone is
returned.
Note: An extension in forced mode cannot make a second call to set up an External Consultation, Transfer
or Conference. If they wish to make a second call while on a call, they must place the first call on System
hold and then place the second call after they enter an account code for the second call.
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