Mitel 3000
Administrator’s Manual
• When the call is answered, press “Transfer”.
From a standard analog phone, press the Hookflash key, dial a line access code (9, 760-769) and when dial
tone is returned dial the second number. When the call is answered replace the handset.
Note: Transferring an external call to an external number ties up two CO lines. Such calls are called
trunk-to-trunk calls, and are set to last five minutes. After five minutes, the call is disconnected.
Note: It is possible to restrict extension s from activating external transfer. This is set in system
programming. See page 106.
To Make an External Consultation Call
While on an external call, you can contact another external number to make an inquiry, as follows:
• Press the Scroll Down key () until “External Consultation” is displayed.
• Select the “External Consultation” option on the display.
• Select a free line and dial the number.
• When the call is answered, you can go back and forth between both calls by selecting the “Return and
Hold”.
• You can return to the call on hold and release the current call by selecting “Return and Release”.
From a standard analog phone, press the Hookflash key, dial a line access code (9, 760-769) and when dial
tone is returned dial the second number. Pressing Hookflash and pausing for four seconds goes back and
forth between both calls. Pressing Hookflash and dialing 1 releases the current call and returns to the call
on hold. Pressing Hookflash and dialing 2 places the current call on hold and returns to the other call.
Button Hopping
If you press a line key while on a call, the line associated with the pressed key is selected and the current
call is dropped
There is a programming option to turn button hopping off so that when you press a second line key the call
on the first line key is placed on hold.
• From the programming extension, press the PROGRAM key.
• Press the Scroll Down key () until “System Programming” is displayed.
• Select “System Programming”.
• Enter the System Programming Password and select “System”.
• Press the Scroll Down key () until “Button Hopping ” is displayed.
• Select “Button Hopping”.
• The programmed option is indicated with a “♦.”
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