Mitel 3000
Administrator’s Manual
The Mitel 3000 can be set, through System Programming, to operate in either PBX or Key System mode.
The switch works in Key System mode by default.
When PBX mode is selected, a number of changes are made to the operation of the s ystem.
Line Appearances on Feature Phone Keys
Line keys programmed on the phone are not associated with particular lines. When a line key is selected on
a phone, the line light is lit only on the phone selecting the line.
Making External Calls when in PBX Mode
External calls can be made:
• By dialing the line access digit 9 or code (760-769) or by selecting a speed-dial or redial number: If the
Feature Phone is programmed with a line key or keys, the light on the first available line key is lit.
• By selecting an available line key: If a free line is available, an external dial tone is returned and the
light associated with the line key is lit. If no line is available, a busy tone is returned and the line key
light is not lit. Instead, the display indicates that no line is available.
Incoming Calls in PBX Mode
Incoming calls can be programmed to ring Groups, Extensions, Auto Attendant, Courtesy Service or
Phantom Mailboxes or the system voice mailbox.
This programming is the same for both PBX and Key System Modes of Operation.
When a call is presented to a Feature Phone, the phone is called and the light on the first available line key
on the Feature Phone flashes at the ringing rate.
It the call is presented to an individual phone, the key associated with the first available line key on the
phone flashes at the ringing rate. No line key on any other Feature Phone is lit.
If the call is presented to multiple Feature Phone in a Ring group, the line key light is lit on all the Feature
Phone in the group with an available line key. No other line key on any other Feature Phone is lit.
If the call is presented to a Feature Phone with no available line key, the call rings the phone without
lighting any line key.
Call Answered
When a call is answered, the light associated with the line key on the answering phone is lit steadily. The
light associated with the call on all other Feature Phone, if the call was presented to a group, is
extinguished. An answered call lights up on the Feature Phone that answered the call.
Calls Put on Hold
If a Feature Phone puts a call on hold, the light associated with the line on the Feature Phone flashes at the
Hold Rate. No other line key on any other Feature Phone is lit.
The option to “Return to Call” is given on the Feature Phone menu. The phone returns to idle.
To put a call on hold from a standard analog phone, press the Hookflash key on the phone and go back
on hook. To retrieve the call on hold, lift the handset and dial the code 719.
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