Mitel 3000 GROUP FORWARDING

Mitel 3000

Administrator’s Manual

GROUP FORWARDING

This feature allows any extension within a group to forward calls for that group. When a forward for the

group is set, any call for that group will be forwarded. Calls to individual extensions in the group are not

forwarded.

Setting a Group Forwarding from a System Phone

• From the Idle Menu, press the Scroll Down key () until “Group Forward” is displayed.

• Select “Group Forward”.

• Select the required group (the extension can be in more than one group).

• Select the option required and enter the destination number.

• Select “Forward to Voice Mail” to forward the calls to the group voice mailbox.

Note: The group must be allocated a voice mailbox for this option to be presented. See page 60.

Note: If an extension, which is not in the group, attempts to set or cancel a forward for that group, then

“Invalid” will be displayed.

To Cancel Group Forwarding

If “All Call Forward” is set for a group, all the Feature Phone in the group have the prompt “Cancel Group

Forward” on their displays.

• Press the “Cancel Group Forward” option.

• The display will show the groups associated with the extension. Select the required group.

• Select the forward type to be canceled.

To set a Group Forward from a standard analog phone, dial the Group Forward code followed by the group

number (180 – 199).

The Group Forward codes are:

• 792 Group “Forward All Calls”.

• 793 Group “Forward When Busy”.

• 794 Group “Forward On No Answer”.

To cancel the Group Forwarding a standard analog phone, go off hook and dial the relevant Group Forward

code.

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Contents

Main Page TABLE OF CONTENTS Page Page Page Page Page Page Page Page FCC INFORMATION CUSTOMER OWNED COIN/CREDIT CARD PHONES Data Equipment Systems Adjuncts KX and PX Devices OEM DEVICES Automatic Dialers Toll Restriction and Least Cost Routing Equipment Equipment with Direct Inward Dialling (DID) Equal Access Requirements Electrical Safety Advisory Equipment with Fax Digital Equipment RF RADIATION EXPOSURE Page Page SAFETY REGULATIONS Important Safety Instructions Page INTRODUCTION SYSTEM DESCRIPTION System Options Option Capacity Notes Contact Details USING THIS GUIDE FEATURE PHONE Page To adjust the Feature Phone Pedestal Using the Feature Phone Display -Internal Call -Redial Last Number -Saved Numbers Using the Display Keys to Select Menu Options Using the Scroll Keys Using the Clear Key C Using the Keypad Entering Text when Programming Names or Messages Using the Programmable Keys / Line Keys Using the Speakerphone Key Using the Volume Keys Using the Function Keys H H DSS Extensions Backlit Display Data Port CUSTOMIZING YOUR FEATURE PHONE To Change the Language on Your Phone Automatic Answer To Program a Feature onto a Programmable Key on your Extension Headset Mode To Select a Ringing Tone To Set the Display Contrast System Programming Background Music Speakerphone Options Internal Extension Order IP Extensions Mitel 3000 Administrators Manual USING STANDARD ANALOG TELEPHONE SETS 33 Feature Access Codes List Feature Code Feature Code GETTING STARTED BASIC CALL FEATURES Making and Answering Calls To Make an External Call Restricting Outgoing Calls To Program CO Lines to be used for Incoming Calls Only Emergency Numbers To Make an Internal Call To Call an Extension Group Programming and Dialing Speed-Dial Numbers To Program a Personal Speed-Dial Number To Add or Delete a System Speed-Dial Number To Change the System Speed-Dial Password To Dial a Personal Speed-Dial Number To Dial a System Speed-Dial Number ANSWERING CALLS Ignoring Calls Ringing Your Phone Re-seize Line HOLDING AND TRANSFERRING CALLS System Hold To Place an External Call on System Hold Associated Hold To Transfer a Call to Another Extension To Make an External Consultation Call Button Hopping RE-DIRECTING CALLS To Re-Direct a Call Ringing at Your Extension To Re-Direct a Call Ringing at Your Extension to Voice Mail FORWARDING CALLS Forward All Calls Follow Me Forward When Busy To cancel Forward When Busy Forward On No Answer To Cancel Forward On No Answer EXTERNAL FORWARDING To Restrict an Extension from Forwarding Calls to an External Number To Forward All Calls or External Calls Only to an External Number GROUP FORWARDING Setting a Group Forwarding from a System Phone To Cancel Group Forwarding CONFERENCE CALLS To Set Up an Internal Conference To Set Up an External Conference USING YOUR FEATURE PHONE WITH A HEADSET To Make an Internal or External Call when using a Headset HANDSET MONITOR INCOMING CALL HANDLING Incoming Calls to Individual Extensions Incoming Calls to a Ring Group Incoming Calls to a Hunt Group Page EXTENSION GROUPS Group Programming Hunt Group Timer Logging In and Out of Hunt Groups OUTGOING GROUPS To Program Lines into Groups for Access using the Codes 9 or 760 - 769 INCOMING RINGING PROGRAMMING DAY SERVICE / NIGHT SERVICE To Set the Automatic Start and End Times for Night Service To Manually Turn on Night Service To have Night Service Remain on over Weekends AUTO-ATTENDANT Dialing # when Listening to the Auto Attendant Greeting Dialing # when Listening to a Standard Mailbox Greeting Dialing # when Listening to a Message-Only Voice Mailbox Dialing More than One Digit Dialing an Invalid Number Dialing Incomplete Numbers Dialing when in the Recording Phase Auto-Attendant Programming Page COURTESY SERVICE To Program the Courtesy Service Page DIRECTORY SERVICES Simple Directory Service Dial Name Directory Service Dial Name Directory Programming Page VOICE MAIL To Allocate a Voice Mailbox to an Extension SETTING UP VOICE MAILBOXES To Record Voice Mailbox Greetings To Replay a Voice Mailbox Greeting To Select the Primary or Alternate Greeting Recording Names in Voice Mailboxes To Turn on the Voice Mailboxes To Monitor / Pick-Up Callers as they Speak to a Voice Mailbox To Change a Voice Mailbox Password To Compose a Message and Send It to Another User To Access Voice Mailboxes To Retrieve Messages Left in a Voice Mailbox To Forward a Message Return Call Transferring Calls to Voice Mailboxes To Create a VM Memo To Retrieve Voice Mailbox Messages Remotely To Record a Call Group Mailboxes REMOTE NOTIFICATION OF VOICE MESSAGES Setting Up your Remote Notification to a Personal Number Setting up Remote Notification to a Pager Selecting the Extensions that can activate Remote Notification Selecting the Number of Simultaneous Calls Selecting the Number of Retry Attempts Selecting the Line Group that the Remote Notification calls are to use Notification delay timer Notification interval timer To Check All Voice Mail Passwords Voice Mail from a Standard Analog Phone Accessing a Voice Mailbox Voice Mail Language Information-Only Voice Mailboxes Voice Mailbox Capacity Voice Mailbox Capacity % Used System Voice Mailbox To Turn the System Voice Mailbox On and Off To Program Lines to be Answered by the System Voice Mailbox Leaving Messages in Voice Mailboxes To Change the Greeting on the System Voice Mailbox To Set the Time a Call will ring before the System Voice Mailbox Answers FAX LINE / EXTENSION ADDITIONAL CALL FEATURES Redial Call Pick-Up Ring Back Camp On Busy Call Waiting from Another Extension To Present a Busy Extension with a Call Waiting Tone To Accept a Waiting Call Call Waiting from External Calls Multiple Call Park Automatic Line selection Barge-In Paired Extensions Operator Services Setting Display Messages Displaying Caller Numbers and Routing Calls Programming the System to Display Caller ID Information To Associate a Caller Number with a Name and Route the Call to an Extension Storing and Redialing Caller Numbers (Caller ID List) PAGING To Program an Extension for use with a Public Address Amplifier To make an Announcement over a Public Address System To Respond to a Page over the PA System To Make an Announcement over the Speakers of all Feature Phone To Make an Announcement over the Speakers of all Feature Phone and the PA Single Extension Page MANAGER / ASSISTANT To Set up Manager / Assistant Combinations To Program a Key to Answer the Managers Calls To Dedicate a CO Line to a Managers Extension To Program a Key as a Single Extension Page Key to the Assistants Extension To Program a Key to Call the Assistants Extension Directly To Program a Key to forward Calls to an Assistant LEAST-COST ROUTING (LCR) To Set up Codes to allow Calls to be routed on Specific Lines or Networks Least-Cost Routing Activated Automatically at Set Times Making a Call with LCR Activated ACCOUNT CODES To Set up the Account Code Operation Entering Account Codes - Optional Mode Entering Account Codes - Forced mode PBX MODE Line Appearances on Feature Phone Keys Making External Calls when in PBX Mode Incoming Calls in PBX Mode Call Answered DO-NOT-DISTURB To Set Do-Not-Disturb on Your Extension To Cancel Do-Not-Disturb on Your Extension ROOM MONITOR EXTENSION LOCK To Unlock Your Extension To Make a Call from a Locked Extension To Change Your Extension Lock Password To Examine Extension Lock Passwords TONE PROTECTION To Program an Extension to Receive Call Waiting Tones To Protect an Individual Call from Call Waiting Tones REMINDER CALL To Set your Extension to give You a Reminder Call at a Given Time SENDING A HOOKFLASH WHILE ON A CALL To Send a Hookflash Signal to a CO or a PBX EXTENSION RESET To Reset your Feature Phone SETTING THE TIME AND DATE MUSIC-ON-HOLD OPTIONS To Supply Music, Tone or Silence to Callers on Hold HOT LINE ASSIGNING EXTENSION NAMES CLASS-OF-SERVICE To Program Class-of-Service Tables To Restrict Extension Outgoing Calls During the Day To Restrict Extension Outgoing Calls During the Night To Allow Extensions to use System Speed-Dial Numbers to Override Call Restrictions POWER FAILURE OPTIONS To Provide Battery Backup Battery Alarm To Make Outgoing Calls Following a Power Failure LIGHT-EMITTING DIODE (LED) INDICATORS USING A DOOR PHONE To Program a Door Phone To Program which Extensions the Door Phone will Ring Answering a Door Phone Call To Open a Door Using the Doorstrike Page CALL LOGGING To Enable / Disable Call Logging To Prevent Calls from Individual Extensions being Logged To Set the Call Logging Interface Speed OPERATION WITH A PARENT PBX To Program PBX Access Digits ADDITIONAL PROGRAMMING OPTIONS SYSTEM LANGUAGE TO CHANGE THE PROGRAMMING EXTENSION TO CHANGE THE SYSTEM PROGRAMMING PASSWORD TO PRESENT LINE NAME (LINE NAME PROGRAMMING) TO CONFIGURE UNEQUIPPED LINE INTERFACES TO CONFIGURE DISCONNECTED EXTENSIONS AUTOMATIC LINE SELECTION TO EXAMINE SYSTEM PASSWORDS TO CONFIGURE LINE KEY LIGHTS TO PROHIBIT TRUNK-TO-TRUNK CALLS ON AN EXTENSION TO MOVE A FAULTY EXTENSION TO CHANGE RINGING FROM 50 TO 20 HZ REVERSE CADENCE KEYPAD CONFIRMATION SEND SPECIFIC DID Enabling Specific DID FLEXIBLE NUMBERING Page General Rules for Flexible Numbering: SIP CALLED NUMBER ROUTING LOCAL CODES TO CONFIGURE CO LINES Programming Tone Dialing To Program Loop Calling on System Lines Reversal on Idle Caller ID Detection Programming Dial Tone Detection Programming Long CO Line Line Name Break Supervision Reversal on Answer Enhanced Emergency Service E911 Programming System Timers Glossary of Timers To Reset the System T1 (RBS) T1/E1 PRI INTERFACE (PRI)TRUNK TYPE T1 (RBS) OR PRI (ISDN) T1 (RBS) Channel programming Page Page Programming Received Digits on the T1 Programming the Line Gain on the T1 Programming DTMF/Pulse Dialing on the T1 T1 PRI Channel Programming E1 PRI INTERFACE E1 PRI Channel Programming Accept on Busy LINE PROGRAMMING CHANGES WHEN A T1/E1 MODULE IS EQUIPPED EQUIPPED LINES Equipped Lines programming when Trunk Type T1 is programmed Equipped Lines programming when Trunk Type T1 ISDN is programmed Equipped Lines programming when Trunk Type E1 ISDN is programmed INCOMING RINGING / AUTO ATTENDANT / COURTESY SERVICE OUTGOING RESTRICTION Switch equipped with a PRI interface Switch equipped with a T1 interface INCOMING CALLS ONLY WHEN T1 IS PROGRAMMED INCOMING CALLS ONLY WHEN T1 PRI IS PROGRAMMED INCOMING CALLS ONLY WHEN E1 PRI IS PROGRAMMED OUTGOING GROUPS Outgoing groups programming when T1 is programmed Outgoing Groups when PRI is programmed LCR CODES Selecting Lines when T1 is programmed SYSTEM VOICE MAILBOX PROGRAMMING System Voice Mailbox Programming when T1 is programmed System Voice Mailbox Programming when a PRI is programmed ANALOG CO LINES CALL ROUTING FACILITIES ON T1 AND T1/E1 PRI CALLING NUMBER ROUTING CALLED NUMBER ROUTING CALLING NUMBER / CALLED NUMBER ROUTING DISPLAY OF CALLING / CALLED NUMBERS TELESECRETARY SERVICE PRESENTATION OF LINES ON THE SYSTEMPHONES Programmed systemphone keys in Key system mode Line presentation in the systemphone display PROGRAMMING REFERENCE Accessing System Programming Options System Settings Options Page Page Extensions Settings Options without a T1 /E1 PRI module installed Extensions Settings Options with a T1 /E1 PRI module installed Page Lines Settings Options Page Page Page Page www.mitel.com