Mitel 3000
Administrator’s Manual
Note: Only Feature Phone can display messages. A standard analog telephone will not receive any
indication that a message has been set on the extension it is calling.
From a standard analog telephone, the code is 729. When you have dialed 729, dial digits 1 - 8 to select
the required message, and hang up.
To Cancel a Display Message
• From a Feature Phone, select “Cancel the Message”.
From a standard analog phone, dial 729 and hang up.
If you subscribe to the Caller ID service, your telephone company sends the telephone number of callers to
the Mitel 3000 (provided the caller has not elected to restrict the network from presenting their number).
The telephone number (or associated name) is displayed on the Feature Phone. The Caller ID information is
also shown if the extension is equipped with a standard phone, which supports the Caller ID service.
• If a name is associated with the number in either the system speed dial bin or the Caller ID store or is
received from the network the name and number will be flashed while the call is ringing.
• A caller can choose to withhold their identity. In this case, the display will show “Number Withheld”
instead of the caller’s number or name.
• If the number information is not available, the display will show “Number Withheld” instead of the
caller’s number or name.
• If more than one caller is calling at any one time, the number displayed will be that of the first call in
the queue. When this call is answered by one of the ringing telephones, the number of the next call in
the queue will appear on the displays of the other ringing telephones.
• If your Feature Phone is not ringing for the call, you can examine the incoming call ID by selecting
“Examine Incoming Call”. The same information shown on the ringing Feature Phone is then
displayed.
Programming the System with the Type of Caller ID detection if using CO lines.(PSTN caller ID Type) Before you program your system to display Caller ID, you will need to program the system with the Type
of Caller ID your Central Office is providing you with. To program the type of Caller ID you will have to
use either FSK (Frequency Shift Key) or DTMF (Dual Tone Multi Frequency) type.
• From the Programming extension, press the PROGRAM key.
• Press the Scroll Down key () until “System Programming” is displayed.
• Select “System Programming”.
• Enter the System Programming Password and select “System”.
• Press the Scroll Down key () until “PSTN Caller ID Type” is displayed.
• Select “FSK CID” or “DTMF CID”, the selected item should have a “♦”.
• Select “Exit”.
Programming the System to Display Caller ID Information If you subscribe to the Caller ID service from your telephone company, then you can program the system to
display caller numbers.
Your display will alternate between displaying the name and the number so you can visualize who is
calling and its associated number.
• From the Programming extension, press the PROGRAM key.
• Press the Scroll Down key () until “System Programming” is displayed.
• Select “System Programming”.
• Enter the System Programming Password and select “Lines”.
78