Mitel 3000
Administrator’s Manual
The Auto-Attendant feature allows callers to ring directly through to an extension provided that they know
the extension number of the person they wish to contact. A Voice Module must be installed for this feature
to operate.
When a line programmed for Auto-Attendant receives a call, the call will be answered by the system.
When the system is in “Day Service”, the caller will hear the following pre-recorded greeting: “Thank you
for calling. If you know the extension number you wish to contact, please dial the number. If you require
assistance, please wait or dial 0”. When the system is in “Night Service”, the caller will hear the following
pre-recorded greeting: “Thank you. There is no one available to handle your call at the moment. If you
wish to contact a particular extension, please dial the number.” You can customize these greetings.
When listening to the greeting the caller can dial through to groups (180 - 199), extensions (20 - 59) and
voice mail (*).
If the caller dials a valid extension number, the number is connected to the extension if it is free.
If the extension is busy, the call is camped on to the extension and call-waiting indication is given to the
extension. If the extension is tone protected the call waiting tone will not be heard. See page 91.
If an invalid extension number is dialed, the call is presented to the default ring group for the CO line the
call is received on.
If the caller dials * then this initiates a standard voice mailbox access.
If no digits are dialed, the call will be presented to the incoming ring group for that line after a time out
period of 5 seconds.
If the user dials a single digit and pauses for 2 seconds, the calls are presented as follows:
Digit 1 Presented to group 20 (to ring this group dial 199)
Digit 2 Presented to group 19 (to ring this group dial 198)
Digit 3 Presented to group 18 (to ring this group dial 197)
Digit 4 Presented to group 17 (to ring this group dial 196)
Digit 5 Presented to group 16 (to ring this group dial 195)
Digit 6 Presented to group 15 (to ring this group dial 194)
Digit 7 Presented to group 14 (to ring this group dial 193)
Digit 8 Presented to group 13 (to ring this group dial 192)
Digit 9 Presented to group 12 (to ring this group dial 191)
Digit 0 Presented to the group or extension programmed for the line in the Incoming Ringing
programming. The default is that group 1 (which contains the first eight extensions) is rung.
The user can adjust the timer. This timer is programmable from 1- 5 seconds in user timer programming.
The timer is “AA Dial Wait”. See page 116.
Note: This single digit dial through feature has the same behavior if used when listening to a
standard/system mailbox greeting.
Dialing # when Listening to the Auto Attendant Greeting
If one of the Directory services is programmed on then the relevant directory message is played.
If a Directory service is not programmed the call is presented to the destination set in the “Incoming
Ringing” programming for the CO line.
Dialing # when Listening to a Standard Mailbox Greeting
When listening to a greeting from an extension, system or phantom mailbox where messages can be left,
the greeting is skipped and the record tone is returned. The caller uses # to skip the greeting and start to
leave a message immediately.
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