Call Handling

MAKING AND ANSWERING CALLS	40
Dial from your contact list	40
Dial from your history list	40
Dial from your messages list	40
Answer a call	41
End a call	41
Redial	41
Redial - Saved Number	41
Handsfree Operation	42
Auto-Answer	42
Using the Analog line	43
CALL HANDLING	43
Hold	43
Transfer	44
Conference	44
Swap	44
Call Forward	45
Messaging - Callback	47
USING CALL HISTORY	48
Refresh your call history list	48
Delete call logs	48
Display call log details	49
Add contact information from a call log to your People list	49

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Contents

IP Phone 3300 ICP Contents Setting UP Your Contact List Call Handling Using Other Features Using the 5235 IP Phone with 5310 IP Conference Unit About the 5235 IP Phone IP Phone Features Tips for Your Comfort and SafetyFeature Function Dont cradle the handset To adjust the viewing angle Adjusting the viewing angle For Users on Resilient 3300 ICP Systems IP Phone and Line Interface Module To open or close any of these shutters Using the Touch Screens To navigate through the lists in each shutter Headset Using the Phone shutterPage Using the People shutter Using the Messages shutter Page Message Details Using the History shutter Page Using the Settings shutter Page Using the Applications shutter Page To enter information using the on-screen keyboard Using the on-screen keyboardTo access 5235 IP Phone documentation Getting help Tips for setting up your 5235 IP Phone Cleaning your Touch ScreenTo freeze the touch screen using the Settings shutter Customizing Your 5235 IP Phone Specify Display Brightness and Contrast To adjust the display contrast using the volume controlsPress the Brightness and Contrast setting To specify the phone number displayed on your 5235 IP Phone Specify User Information To change the layout of your phone display Program Key Layout on Your 5235 IP PhoneTo label the tabs Press Rename Tab OptionAction To adjust the volume of the audio feedbackSpecify Audio Feedback Options To calibrate the screen display Calibrate Screen DisplaySpecify Call Notification Behavior To specify preferences for internal numbers Select Dialing Preferences To specify preferences for external numbers To enable a screen saver Adjust Ringer ControlEnable a screen saver Press the Message Key Configuration setting Enable URL displays on your 5235 IP PhoneProgram Message key Program receipt of alternate message types Tips on programming features Programing Features on Your Keys Features see Program a Feature key Feature Softkey Programmable To program a feature key Program a feature key Program a 5235 IP Phone application Clear programming from key Program a hard key Program Message Waiting Indicator Enable personal softkey programmingTo enable softkey programming Press Message Waiting Indicator Adding names to your contact list Setting UP Your Contact ListTo add a name to your contact list using the People shutter Editing information in your contact list Dial from your contact list Making and Answering CallsDial from your history list Dial from your messages list End a call Answer a callRedial Redial Saved Number Auto-Answer Handsfree Operation Hold Using the Analog lineCall Handling Swap TransferConference Program Call Forward Call Forward To create a Call Forward profile Messaging Callback To cancel Call ForwardTo turn Call Forward on once it has been programmed Press Activate Delete call logs Using Call HistoryRefresh your call history list Press Copy to Contacts Display call log detailsAdd contact information from a call log to your People list Account Codes Using Other FeaturesTo use Forced Account Codes To enter an Account Code during a call Callback Press Agent LoginTo log in as an ACD agent To answer a Callback Calculator Call PickupChange Language To use the Calculator Day/Night CamponDisplay Keys Paging Do Not DisturbOverride Intrude To enable or disable Handsfree Answerback To answer a page while using the handsetDirect Paging To page a user at another extension Emergency Calls Emergency Calls When Emergency Call Routing not Programmed To answer a call when Auto Answer is disabled To enable Headset OperationTo disable Headset Operation Headset Operation To mute the headset microphone Headset Operation with Feature Control SwitchTo answer a call Music Message Waiting IndicatorMake Busy To make a Group To respond to a Group Page by using Meet Me AnswerGroup Paging / Meet Me Answer Trunk Flash Speak@EaseNight Answer To log out of Hot Desking phone the phone must be idle Hot DeskingTo log into a Hot Desking phone the phone must be idle Messaging- Advisory Hot Desk Remote LogoutTo remotely log out a Hot Desking phone To use Messaging-Advisory Queue Status PhonebookTo use Phonebook To determine Queue Status Speed Call Ring AdjustReminder To tag a malicious call Using the 5235 IP Phone with 5310 IP Conference UnitTag Call Adjust the conference unit volume Access the Conference ControllerPlace the conference unit in Presentation mode Turn the conference unit on and off Set up forwarding for your Voice Mail Set up your mailboxTo set up your mailbox Messaging Log into your mailbox from your own extension To login to your mailbox from your extension Log into your mailbox from another extension To login to your mailbox from another extensionLog out of your mailbox To logout of your mailbox Play a voice message Display message detailsTo display details about a message To play a voice message Delete a message Dial message senderSave a message Forward a message to your email address Add a message sender to contact listTo add a sender to your contact list To forward a message to your email address To perform a search using the Google search engine Using the 5235 IP Phone WEB BrowserTo start the Web Browser To enter the URL or web page address To navigate within the Web Browser Using the Line Interface Module To answer a Call using the analog line Making and Answering Calls Using the Analog keyTo make a call using the Analog line To end a current call when an incoming analog call arrives Making and Answering Calls Using the Failover Mode

Mitel 5235 manual Call Handling

Models: 5235

MAKING AND ANSWERING CALLS

USING CALL HISTORY