Manuals / Mitel / Communications / IP Phone

Mitel 5235 manual To log in as an ACD agent, To answer a Callback, Press Agent Login

Models: 5235

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ACD

If your 5235 IP Set is ACD-enabled, you can log in as an agent. When there is no agent logged onto an ACD-enabled set, LOGGED OUT is displayed.

To log in as an ACD agent:

1.Press the ACD key that you programmed. For more information on how to program an ACD key, see Programming Features On Your Keys.

2.Press Agent Login.

3.Enter your Agent ID, using the key pad.

4.Press Enter.

The text, LOGGED OUT disappears.

Callback

The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no-answer condition was encountered.

To request a Callback when you reach a busy or unanswered station:

1.Press the key you programmed to Call Me Back.

2.Hang up.

When the party is available, your phone starts ringing, and the display shows the Callback ringing indicator with the partys phone number.

To answer a Callback:

zWhen you see the Callback ringing indicator, lift the handset.

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Mitel 5235 manual To log in as an ACD agent, To request a Callback when you reach a busy or unanswered station

Contents

USER GUIDE 5235 IP PhoneM I T E L 3300 ICP USING THE TOUCH SCREENS ContentsTIPS FOR YOUR COMFORT AND SAFETY ABOUT THE 5235 IP PhoneSETTING UP YOUR CONTACT LIST PROGRAMING FEATURES ON YOUR KEYSCUSTOMIZING YOUR 5235 IP PHONE MAKING AND ANSWERING CALLS USING CALL HISTORYCALL HANDLING USING OTHER FEATURES USING THE LINE INTERFACE MODULE USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNITUSING THE 5235 IP PHONE WEB BROWSER MESSAGINGABOUT THE 5235 IP Phone Feature TIPS FOR YOUR COMFORT AND SAFETY5235 IP Phone Features Dont cradle the handsetAdjusting the viewing angle To adjust the viewing angleFOR USERS ON RESILIENT 3300 ICP SYSTEMS 5235 IP PHONE AND LINE INTERFACE MODULE USING THE TOUCH SCREENS To open or close any of these shuttersTo navigate through the lists in each shutter Using the Phone shutter z Headsetz Tabs Allow you to display additional programmable keys Using the People shutter Using the Messages shutter z Scroll Buttons Use to navigate through message list The Messages shutter provides the following elementsz Logout Logs you out of your voice mail MESSAGE DETAILS Using the History shutter z Scroll Buttons Use to navigate through call log list The History shutter provides the following elementsz Delete All Allows you to delete all the call logs Using the Settings shutter Items in the Setting list include z About 5235 IP Appliance This screen displays the software releaseUsing the Applications shutter The Applications shutter provides the following elements z Scroll Buttons used to navigate through application listTo access 5235 IP Phone documentation Using the on-screen keyboardTo enter information using the on-screen keyboard Getting helpTo freeze the touch screen using the Settings shutter Cleaning your Touch ScreenTips for setting up your 5235 IP Phone CUSTOMIZING YOUR 5235 IP PHONE3. Press the Brightness and Contrast setting To adjust the display contrast using the volume controlsSpecify Display Brightness and Contrast Specify User Information To specify the phone number displayed on your 5235 IP PhoneTo label the tabs Program Key Layout on Your 5235 IP PhoneTo change the layout of your phone display 5. Press Rename TabSpecify Audio Feedback Options To adjust the volume of the audio feedbackOptionAction Specify Call Notification Behavior Calibrate Screen DisplayTo calibrate the screen display 3. Press the Dialing Preferences label Select Dialing PreferencesTo specify preferences for internal numbers 4. Press the Internal Numbers label4. Press the External Numbers label To specify preferences for external numbers3. Press the Dialing Preferences label To adjust the Ringer Volume while the 5235 IP Phone is offhook Adjust Ringer ControlEnable a screen saver To enable a screen saver3. Press the Message Key Configuration setting Enable URL displays on your 5235 IP PhoneTo enable third-party URLs to display in the Web Browser application Program Message keyTips on programming features PROGRAMING FEATURES ON YOUR KEYSz Settings shutter Softkey z Features see Program a Feature keyFeatures available for programming on softkeys or programmable keys ProgrammableFeature Hard keys available for programming on softkeys or programmable keysHard Key SoftkeyProgram a feature key To program a feature keyProgram a 5235 IP Phone application To program the automatic launch of a 5235 IP Phone applicationProgram a hard key To clear the feature or hard key programming associated with the keyClear programming from key To enable softkey programming Enable personal softkey programmingProgram Message Waiting Indicator 7. Press Message Waiting IndicatorTo add a name to your contact list using the People shutter SETTING UP YOUR CONTACT LISTAdding names to your contact list Editing information in your contact list Dial from your history list MAKING AND ANSWERING CALLSDial from your contact list Dial from your messages listRedial Answer a callEnd a call Redial - Saved NumberTo enable or disable Auto-Answer To enable Handsfree OperationTo switch from Handsfree to Handset operation during a call To switch from Handsfree mode to handset modeHold Using the Analog lineCALL HANDLING To place a call on HoldConference To call another party when you are in an established two-party callTransfer SwapCall Forward To create a Call Forward profile To turn Call Forward on once it has been programmed To cancel Call ForwardMessaging - Callback 5. Press ActivateDelete call logs USING CALL HISTORYRefresh your call history list To refresh your call history listAdd contact information from a call log to your People list Display call log details4. Press Copy to Contacts To use Forced Account Codes USING OTHER FEATURESAccount Codes To enter an Account Code during a callCallback To request a Callback when you reach a busy or unanswered station2. Press Agent Login To log in as an ACD agentChange Language Call PickupCalculator To use the CalculatorTo enable Day or Night services To retrieve a call when you hear the Campon toneTo determine what feature a key has been programmed with CamponOverride Intrude To use Override when you encounter a busy toneDo Not Disturb PagingDirect Paging To answer a page while using the handsetTo enable or disable Handsfree Answerback To page a user at another extensionEMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED To make an Emergency Call using the Line Interface Module lineEmergency Calls To disable Headset Operation To enable Headset OperationTo answer a call when Auto Answer is disabled EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMEDTo mute the headset microphone Headset Operation with Feature Control SwitchTo answer a call To enable Headset OperationTo turn Music on and off when the phone is idle Message Waiting IndicatorTo disable Make Busy Make BusyGroup Paging / Meet Me Answer To respond to a Group Page by using Meet Me AnswerTo make a Group Page To disable Night Answer To dial a call using Speak@EaseTo enable Night Answer Speak@EaseTo log into a Hot Desking phone the phone must be idle Hot DeskingTo log out of Hot Desking phone the phone must be idle To remotely log out a Hot Desking phone Hot Desk Remote LogoutMessaging- Advisory To use Messaging-AdvisoryTo use Phonebook PhonebookQueue Status To determine Queue StatusReminder Ring AdjustTo adjust the pitch and volume of your phone Speed CallTag Call USING THE 5235 IP PHONE WITH 5310 IP CONFERENCE UNITTo tag a malicious call To access the Conference Controller Access the Conference ControllerAdjust the conference unit volume Turn the conference unit on and offTo set up your mailbox Set up your mailboxSet up forwarding for your Voice Mail MESSAGINGTo login to your mailbox from your extension Log into your mailbox from your own extensionLog out of your mailbox To login to your mailbox from another extensionLog into your mailbox from another extension To logout of your mailboxPlay a voice message Control the play of the message via the following command buttonsDisplay message details To display details about a messageDelete a message Dial message senderSave a message To dial the phone number of a message senderTo add a sender to your contact list Add a message sender to contact listForward a message to your email address To forward a message to your email addressTo start the Web Browser USING THE 5235 IP PHONE WEB BROWSERTo perform a search using the Google search engine To enter the URL or web page addressUSING THE LINE INTERFACE MODULE To navigate within the Web BrowserTo answer a Call using the analog line Making and Answering Calls Using the Analog keyTo make a call using the Analog line To answer a waiting call on the analog lineTo end the current analog call when an incoming call arrives Making and Answering Calls Using the Failover ModeTo end a current call when an incoming analog call arrives To make a call using the analog line during an IP connection failurePage TM, Trademark of Mitel Networks Corporation Copyright 200 5, Mitel Networks Corporation All rights reserved