Mitel 5235 manual To log in as an ACD agent, To answer a Callback, Press Agent Login

ACD

If your 5235 IP Set is ACD-enabled, you can log in as an agent. When there is no agent logged onto an ACD-enabled set, LOGGED OUT is displayed.

To log in as an ACD agent:

1.Press the ACD key that you programmed. For more information on how to program an ACD key, see Programming Features On Your Keys.

2.Press Agent Login.

3.Enter your Agent ID, using the key pad.

4.Press Enter.

The text, LOGGED OUT disappears.

Callback

The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no-answer condition was encountered.

To request a Callback when you reach a busy or unanswered station:

1.Press the key you programmed to Call Me Back.

2.Hang up.

When the party is available, your phone starts ringing, and the display shows the Callback ringing indicator with the partys phone number.

To answer a Callback:

zWhen you see the Callback ringing indicator, lift the handset.

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