Messaging User Guide
Note: Presence is an optional feature of the Speech Auto Attendant and must be enabled on your mailbox. Consult your System Administrator for details.
•Disambiguation: The Speech Auto Attendant provides the ability to transfer calls to the operator for multiple directory matches (i.e. two people named "John Doe" in the same directory). You will be notified of the duplicate names and immediately transferred to the operator, who will ask for more details in order to transfer your call to the right person.
•Error Handling: The Speech Auto Attendant responds to an error by instructing you to retry the command. After two recognition errors, the system will transfer your call to the operator.
•Timeout: The Speech Auto Attendant will time out when it detects no speech or DTMF input. Help prompts will be played to aid you in choosing an action.
Speaking Tips
The Speech Auto Attendant responds to natural speech commands. When you become more comfortable with the prompts, you can use
When you are speaking to the Speech Auto Attendant, follow the guidelines below:
•Speak clearly, but don’t shout.
•Speak at your normal pace, that is, not too slowly and not too quickly.
•In noisy environments, do not use speaker phones as the background noise will affect the speech recognition success rate.
•If you are prompted to confirm a name, answer only "Yes" or "No". If you answer "No", wait for the system prompt before you state the name again.
•If the system does not recognize a name, it may be because the name is not programmed into the system or because your pronunciation of the name is not in the system. Contact your System Administrator to have the name added or to have the pronunciation corrected.
Universal Voice Commands
The following voice commands are available from anywhere within the Speech Auto Attendant system:
•Cancel or Stop: Terminates the current operation.
•Operator: Transfers your call to the operator.
•Repeat: Replays the most recent prompt.
•Help: Plays the list of available help commands.
•Tutorial: Starts the system tutorial.
•Auto Attendant: Transfers the call to the Speech Auto Attendant.
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