Mitel RELEASE 6.0 manual Speech Auto Attendant Optional Feature

Speech Auto Attendant Optional Feature

Speech Auto Attendant Optional Feature

The NuPoint Unified Messaging Speech Auto Attendant (SAA) is a speech-enabled application that allows you to place calls to people quickly and efficiently by speaking their names. In addition to placing calls by name, you can say a department name or telephone number. An online tutorial introduces you to the system features, and voice-based help is available to answer questions.

The Speech Auto Attendant routes incoming calls based on spoken commands. Typically, you say the name of the person you want to speak to and the system transfers your call to the requested party. The Speech Auto Attendant also supports up to 15 departments and allows you to call any of the department numbers or names. See “Making Calls” on page 47 for detailed calling instructions.

The SAA has the ability to store four numbers per person and provides you with the option to select which of your phone numbers will be the default Speech Auto Attendant number. Refer to the Web View Help for instructions on how to configure your default phone number.

The following features are available with the Speech Auto Attendant application:

•Call by Name: You can place calls to any person in the company directory by saying a person’s name.

•Call by Number: You can place calls to any number in the company directory by saying a phone number (extension).

•Call by Department: You can place calls to any department in the company directory by saying a department name.

•Touchtone (DTMF) Dialing: You can place calls to any number in the company directory by using the keypad to enter the digits.

•Universal Commands: You can use several generic voice commands (such as "help" or "operator") to navigate through the system. See “Universal Voice Commands” on page 46 for more information.

•Barge-in:You can interrupt a system prompt with a speech or keystroke command. The Speech Auto Attendant will stop playing the prompt and respond to the command.

Note: Barge-in is an optional feature of the Speech Auto Attendant and must be enabled on your mailbox. Consult your System Administrator for details.

•Tutorial: The Speech Auto Attendant provides a tutorial which allows you to record your name (if you are a new user), or use the existing recorded name from your voice mail system. It also introduces you to the system features.

•Presence: The Speech Auto Attendant provides the ability to determine and playback the current presence state of the matched person prior to transferring your call. Presence refers to the person’s availability in relation to the telephone (ie. busy, away, do not disturb etc.). The presence status information is for reference only, and thus a call will be transferred no matter what the presence status of the called party may be.

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