15 FREQUENTLY ASKED QUESTIONS

Q Can I still watch cable TV while using my SVG2500?

A Yes, your cable TV line can carry the TV signal while you send and receive information on the Internet.

QWhat are CableLabs Certified, DOCSIS, and Euro-DOCSIS?

A CableLabs Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant cable modems interface with all compliant cable systems. Your SVG2500 is DOCSIS or Euro-DOCSIS certified.

Q If I have an SVG2500, can I still use my old 28.8 Kbps or 56 Kbps modem?

A Yes you can. However, once you’ve experienced the speed of cable Internet access, you’ll never again want to wait for traditional dial-up services.

Q Do I need to subscribe to cable TV to get cable Internet access?

A No, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get Internet access and/or offer a discount when you use your own SVG2500. Check with your local cable company for specific information.

Q What type of technical support is available?

A For questions about your Internet service, connection, or SVG2500, call your Internet service provider.

Q What do I do if my SVG2500 stops working?

A Troubleshooting provides tips to diagnose problems and simple solutions. If you continue to have problems, call your Internet service provider.

Q Can multiple game players on the SVG2500 LAN log onto the same game server and play simultaneously with just one public IP address?

A It depends on the game server. For more information about gaming, see Gaming Configuration Guidelines.

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Motorola Can I still watch cable TV while using my SVG2500?, What are CableLabs Certified, DOCSIS, and Euro-DOCSIS?