Appendix B Technical Support | Net2Phone Max 410, Max 420, Max 430

Max 410/420/430 User’s Guide – Appendix

Appendix B – Technical Support

If you are experiencing a technical problem, please refer to Appendix A, Troubleshooting, in this Guide. If the problem remains unresolved, please contact your reseller for assistance.

CAUTION: Do not attempt to disassemble the Max 410/420/430.

There are no user-serviceable parts inside the unit.

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Net2Phone Max 410, Max 420, Max 430 manual Appendix B Technical Support, There are no user-serviceable parts inside the unit

Contents

Page Page Page Max 410/420/430 User’s Guide Table of Contents Remote IVR Configuration Max-to-Max IVR Configuration Using the MAX WEB Manager Help with your Max 410/420/430 For Max 410For Max Page Overview Product Features Max 410/420/430 User’s Guide Chapter New Features and Functionality Max 410/420/430 User’s Guide Chapter System and Service Requirements Package Contents Hardware Requirements About this Guide Max Web Manager Getting StartedMax 410, 420, To a LAN Logging into Symbols Getting Started Installing the Max 410/420/430 Locating Your FXS and/or FXO PortsPhysical Port Numbering Max 410/420/430 User’s Guide Chapter Connecting the Max 410’s FXO Ports to a Connecting the Max to a PBX Max 420 Connections to a PBX Connecting the Max 420’s FXS Ports to a Max 430 Connections to a PBX Connecting the Max 430’s FXS/FXO Ports to a Telephone/PBX Connecting the Max 420/430’s FXS Ports to a Fax Machine Max 410/420/430 User’s Guide Chapter Dhcp LAN Max 410/420/430 User’s Guide Chapter Using the HyperTerminal Emulation Program Connecting to the Max 410 through a Serial Cable Login prompt is displayed Password prompt appearsEnter key Obtaining the Max’s Dhcp IP address via HyperTerminal Connecting to a LAN with Static IP Addresses Disabling Dhcp from a telephone keypad Max 420/430 Entering Static IP Addresses from a Telephone Keypad To enter a netmask address Entering an IP Address from a Telephone Keypad Max 420/430To enter an IP address Voice prompt responds, Please enter your IP address New netmask address is now in effect Re-enabling Dhcp from a Telephone Keypad Max 420/430 Entering Static IP Addresses via HyperTerminal Max Turning Dhcp On or Off from HyperTerminalEntering an IP Address Enter IP Address prompt appears Figure To enter the Max’s IP parameters from this menu HyperTerminal Window Enter IP Address Max 410/420/430 User’s Guide Chapter Logging into the Max Web Manager Click the enter Open the door area Network Password dialog box appears Network Password Dialog Box Max 410/420/430 User’s Guide Chapter Using the Max Web Port Configuration Network and Voice ConfigurationTo assign an address to a port Doorman Network Configuration Table Voice Configuration Table IP Configuration TableClient CDR function enable checkbox click to enable the CDR feature CDR Configuration Table Configuring Firewalls MAX Firewall Port # Port Type Numbers Max 410/420/430 User’s Guide Chapter New settings should now be in effect Account Configuration Check the Use account for all ports checkbox Single Account Management Make sure that Use account for all ports is not checked Multiple Account Management Routing Table Configuration Login ButtonAnnounce Account Balance Adding an Entry to the Current Routing Table Logical Port Numbering 2, 3, 4 Interface Type Description Remote IVR Configuration Integrated Voice Response IVR Configuration Remote Access IVR Configuration Table This option combines the two functions described above Max 410/420/430 User’s Guide Chapter New York City Max-to-Max IVR Configuration Max-to-Max IVR Configuration Table Configuring Max-to-Max Calling Max 410/420/430 User’s Guide Chapter Receiving Max-to-Max Calls Max 410/420/430 User’s Guide Chapter Max-to-Max Call Flow Inbound Allow List Configuration To add a number to the inbound allow list Disconnect Unauthorized Caller radio button Class of Service Configuration Request Account and PIN From Unauthorized CallersTo add restricted digits to a class definition To delete restricted digits from a class definition Class Configurations To assign a class to a particular port Port Class Configuration Local Dialing System Local Dialing System Max 410/420/430 User’s Guide Chapter System Name Change System Information Commands Other Web Manager Functions Load Default Config Show Log Messages Restart SystemUpgrading the System Software Download Latest Firmware Preparing for the Upgrade To upgrade the Max firmware Performing the Upgrade Help Help with your Max 410/420/430 Pound Key Placing Calls to the PstnPlacing Calls to Destinations within North America Calling a Max 410’s FXO Port from Another Max Max-to-Max CallingPlacing International Calls Calling a Max 420’s FXS Port from Another Max On the London remote Max unit On the New York City local Max unit Max 410/420/430 User’s Guide Chapter Installation Problems Appendix a Troubleshooting Symptom Possible Corrective Cause Action Network Problems Use the star key * in place of the periods Configuration Problems Calling ProblemsWhen I attempt to make a call, I hear a fast busy signal Faxing Problems Max 410/420/430 User’s Guide Appendix Appendix B Technical Support There are no user-serviceable parts inside the unit Appendix C System Specifications Operation Input powerTemperature Storage temperature Main processor Logical Appendix D Physical and Logical Port Number Table FCC Declaration of Conformity Appendix E Approvals and ListingsFor Max 410 For Max Party responsible for product compliance Appendix F End User Warranty Max 410/420/430 User’s Guide Appendix Index Load Default · Network Password · Telephone ·Telephone keypad · 18, 22, 23, 25