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Max 410/420/430 User’s Guide Chapter
Models:
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Max 410
Max 430
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Troubleshooting
Install
Password
Load Default Config
Symbols
Login
Connecting the Max to a PBX
Warranty
Port Configuration
Network Problems
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Max 410/420/430 User’s Guide – Chapter 2
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Contents
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Max 410/420/430 User’s Guide
Table of Contents
Using the MAX WEB Manager
Remote IVR Configuration Max-to-Max IVR Configuration
Help with your Max 410/420/430
For Max 410
For Max
Page
Product Features
Overview
Max 410/420/430 User’s Guide Chapter
New Features and Functionality
Max 410/420/430 User’s Guide Chapter
Package Contents
System and Service Requirements
About this Guide
Hardware Requirements
Getting Started
Max 410, 420, To a LAN
Logging into
Max Web Manager
Symbols
Getting Started
Installing the Max 410/420/430
Locating Your FXS and/or FXO Ports
Physical Port Numbering
Max 410/420/430 User’s Guide Chapter
Connecting the Max to a PBX
Connecting the Max 410’s FXO Ports to a
Connecting the Max 420’s FXS Ports to a
Max 420 Connections to a PBX
Connecting the Max 430’s FXS/FXO Ports to a Telephone/PBX
Max 430 Connections to a PBX
Connecting the Max 420/430’s FXS Ports to a Fax Machine
Max 410/420/430 User’s Guide Chapter
Dhcp LAN
Max 410/420/430 User’s Guide Chapter
Connecting to the Max 410 through a Serial Cable
Using the HyperTerminal Emulation Program
Login prompt is displayed
Password prompt appears
Enter key
Connecting to a LAN with Static IP Addresses
Obtaining the Max’s Dhcp IP address via HyperTerminal
Entering Static IP Addresses from a Telephone Keypad
Disabling Dhcp from a telephone keypad Max 420/430
Entering an IP Address from a Telephone Keypad Max 420/430
To enter an IP address
Voice prompt responds, Please enter your IP address
To enter a netmask address
Re-enabling Dhcp from a Telephone Keypad Max 420/430
New netmask address is now in effect
Entering Static IP Addresses via HyperTerminal Max
Turning Dhcp On or Off from HyperTerminal
Entering an IP Address
To enter the Max’s IP parameters from this menu
Enter IP Address prompt appears Figure
HyperTerminal Window Enter IP Address
Max 410/420/430 User’s Guide Chapter
Logging into the Max Web Manager
Network Password dialog box appears
Click the enter Open the door area
Network Password Dialog Box
Max 410/420/430 User’s Guide Chapter
Using the Max Web
Port Configuration
Network and Voice Configuration
To assign an address to a port
Network Configuration Table
Doorman
Voice Configuration Table
IP Configuration Table
Client
CDR Configuration Table
CDR function enable checkbox click to enable the CDR feature
Configuring Firewalls
MAX Firewall Port # Port Type Numbers
Max 410/420/430 User’s Guide Chapter
Account Configuration
New settings should now be in effect
Single Account Management
Check the Use account for all ports checkbox
Multiple Account Management
Make sure that Use account for all ports is not checked
Routing Table Configuration
Login Button
Announce Account Balance
Logical Port Numbering
Adding an Entry to the Current Routing Table
Interface Type Description
2, 3, 4
Integrated Voice Response IVR Configuration
Remote IVR Configuration
Remote Access IVR Configuration Table
This option combines the two functions described above
Max 410/420/430 User’s Guide Chapter
Max-to-Max IVR Configuration
New York City
Configuring Max-to-Max Calling
Max-to-Max IVR Configuration Table
Max 410/420/430 User’s Guide Chapter
Receiving Max-to-Max Calls
Max 410/420/430 User’s Guide Chapter
Inbound Allow List Configuration
Max-to-Max Call Flow
Disconnect Unauthorized Caller radio button
To add a number to the inbound allow list
Class of Service Configuration
Request Account and PIN From Unauthorized Callers
To add restricted digits to a class definition
Class Configurations
To delete restricted digits from a class definition
Port Class Configuration
To assign a class to a particular port
Local Dialing System
Local Dialing System
Max 410/420/430 User’s Guide Chapter
System Information Commands
System Name Change
Load Default Config
Other Web Manager Functions
Show Log Messages
Restart System
Upgrading the System Software
Preparing for the Upgrade
Download Latest Firmware
Performing the Upgrade
To upgrade the Max firmware
Help with your Max 410/420/430
Help
Pound Key
Placing Calls to the Pstn
Placing Calls to Destinations within North America
Max-to-Max Calling
Placing International Calls
Calling a Max 420’s FXS Port from Another Max
Calling a Max 410’s FXO Port from Another Max
On the New York City local Max unit
On the London remote Max unit
Max 410/420/430 User’s Guide Chapter
Appendix a Troubleshooting
Installation Problems
Network Problems
Symptom Possible Corrective Cause Action
Use the star key * in place of the periods
Configuration Problems
Calling Problems
When I attempt to make a call, I hear a fast busy signal
Faxing Problems
Max 410/420/430 User’s Guide Appendix
There are no user-serviceable parts inside the unit
Appendix B Technical Support
Appendix C System Specifications
Input power
Temperature Storage temperature
Main processor
Operation
Appendix D Physical and Logical Port Number Table
Logical
Appendix E Approvals and Listings
For Max 410
For Max
FCC Declaration of Conformity
Party responsible for product compliance
Appendix F End User Warranty
Max 410/420/430 User’s Guide Appendix
Load Default ·
Index
Network Password ·
Telephone ·
Telephone keypad · 18, 22, 23, 25
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