ProSafe Gigabit 8 Port VPN Firewall FVS318G Reference Manual
Troubleshooting the Web Configuration Interface
If you are unable to access the VPN firewall’s Web Configuration interface from a PC on your local network, check the following:
•Check the Ethernet connection between the PC and the VPN firewall as described in the previous section.
•Make sure your PC’s IP address is on the same subnet as the VPN firewall. If you are using the recommended addressing scheme, your PC’s address should be in the range of 192.168.0.2 to 192.168.0.254.
Note: If your PC’s IP address is shown as 169.254.x.x:
Recent versions of Windows and MacOS will generate and assign an IP address if the computer cannot reach a DHCP server. These
•If your VPN firewall’s IP address has been changed and you do not know the current IP address, clear the VPN firewall’s configuration to factory defaults. This will set the VPN firewall’s IP address to 192.168.1.1. This procedure is explained in “Restoring the Default Configuration and Password” on page
Tip: If you do not want to revert to the factory default settings and lose your configuration settings, you can reboot the VPN firewall and use sniffer to capture packets sent during the reboot. Look at the ARP packets to locate the VPN firewall’s LAN interface address.
•Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded.
•Try quitting the browser and launching it again.
•Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that Caps Lock is off when entering this information.
Troubleshooting |
