16Chapter 2 Getting started
Overflow attendant
An overflow attendant receives calls that are redirected from another attendant position whose Loop buttons are occupied with calls. For example, if a main attendant is handling six incoming calls, the next call is redirected to the overflow attendant until one of the main attendant’s six Loop buttons is available. If all the Loop buttons are in use, the Loop overflow icon appears in the Attendant Status Bar and the overflow call goes to the overflow attendant. For more information on the Loop overflow icon, see “Status bar” on page 24.
The overflow attendant can also operate as a main attendant, an assistant attendant or any combination of the attendant types.
After you set up an Attendant computer as the overflow, each Attendant computer that is set up to receive incoming calls must be set up to redirect calls to the overflow Attendant computer whenever overflow occurs. You must activate the overflow feature at each Attendant computer.
Note: The system can redirect calls to another Attendant Console attendant or any extension number.
To set the overflow extension
1On the Tools menu, click Options.
The Options dialog box appears with the Options tab displayed.
2In the Redirect calls to option, in the Extension box, type the overflow attendant’s extension number.
3Select Call overflow occurs to redirect calls when all of the main attendant’s Loop buttons are busy with calls.
4Click the OK button.
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