Nortel Networks Attendant Console manual Employees and Customers options, List box

Models: Attendant Console

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84Chapter 6 Generating reports

Employees and Customers options

Use these options to define the customers or employees who will be the subject of the report.

 

Generates a report that includes data for members of the selected category

 

(employees or customers).

 

 

 

Generates a report that includes data for the members in the list box. If you

 

click the Select option, the button under the selection list box, either

 

Customer or Employee, is available so you can make your selection.

 

 

list box

Displays information if you select a subset of the customers and employees

 

in your database. If you select All, the list box is blank. If the list is long

 

enough, you can scroll to view its contents. You cannot edit the list box by

 

typing in it. Use the buttons under the list box to change the contents of the

 

list.

 

 

Customer and Employee

Accesses directories. The Employee and Customer options are active if

options

you choose the Select option. Click these options to display either the

Employee or Customer Record Selection dialog box, from which you can

 

 

make your selection.

 

 

Note: These options are available only if you select a valid database, a report period, and a report type that uses the category Employees or Customers.

Customer and Employee Selection dialog box

From the Customer and Employee Selection dialog boxes, you can choose the employees or customers to include in a report.

The program records the items you selected here the last time you created a report. When the dialog box opens, the items you selected the last time are highlighted.

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Nortel Networks Attendant Console Employees and Customers options, Customer and Employee Selection dialog box, List box