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Chapter 4
Handling calls
With Attendant Console you can manage calls using a mouse or a keyboard. When a call comes in, you can respond to the caller using either a telephone or a headset. If you use a headset your hands are free to use your computer.
Basic call processing with Attendant Console
•Answering a call.
Refer to “Answering calls as an attendant” on page 46.
•Putting an employee’s extension in the Target list box. Refer to “Using the Target list box” on page 48.
•Transferring a call.
Refer to “Transferring a call” on page 52.
Other call processing functions
•Parking an incoming call and page the employee.
Refer to “Parking, holding and screening calls” on page 54.
•Linking and joining calls.
Refer to “Linking and Joining calls” on page 60.
•Handling a callback call.
Refer to “Handling a callback call” on page 62.
•Making a call from your extension.
Refer to “Making a call from your extension” on page 64.
•Managing calls at the employee’s telephone.
Refer to “Handling calls at an employee’s telephone” on page 65.
This chapter explains how you handle calls using the Attendant window. For more information about the Attendant window, refer to “Components of the Attendant Console window” on page 23.
Attendant Console User Guide
