Nortel Networks Attendant Console manual Directory tabs, Full, Assigned

Models: Attendant Console

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42 Chapter 3 Using the Attendant Console window

 

 

Finds names of individual employees or groups of

 

 

employees by department. The Find box finds employee

 

 

by name. The Department box finds employees by

 

 

department. Type the first few letters of the name in the

 

 

Find box and click the Find button. Names that start with

 

 

the letters appear in the Directory list. To search by

 

 

department, select a department from the Department list

 

 

box and then click the Find button. Employees in the

 

 

selected department appear in the Directory list.

 

 

 

 

 

Resets the Full tab Directory view to display all names

 

 

and extensions.

 

 

 

 

 

Opens the Edit Employee Information dialog box. If you

 

 

select a name or extension in the Directory list,

 

 

information about to that name or extension appears in

 

 

the dialog box. If you do not select a name or extension,

 

 

the Edit Employee Information dialog box is empty. You

 

 

can also access the Edit Employee Information window

 

 

by clicking the Edit menu and clicking Employee

 

 

Information. Refer to “The Edit Employee Information

 

 

dialog box” on page 39 and “Maintaining employee

 

 

information” on page 71.

 

 

 

Directory tabs

 

 

Full

displays extensions connected to the Business Communications Manager 2.5 system,

 

including wireless Companion telephones, CallPilot extensions and Hunt group

 

extensions. This view displays the maximum amount of extension and employee

 

information allowed in the Directory list.

 

 

BLF

Displays extensions connected to the Business Communications Manager 2.5 system,

 

including wireless Companion telephones, CallPilot extensions and Hunt group

 

extensions. This view displays only the person status icon, telephone status icon and

 

employee name. This allows more extensions to be displayed at once.

 

 

Assigned

Displays specific extensions for which an assistant attendant is responsible. Like the Full

 

tab view, the Assigned tab view displays the maximum amount of extension and

 

employee information allowed in the Directory list. Extensions are assigned or removed

 

from the Assigned tab view in the Options dialog box. Refer to “Assistant attendant” on

 

page 17.

 

 

Selected

Displays a subset of the Full tab extensions. The Selected tab view displays the

 

maximum amount of extension and employee information allowed in the Directory list.

 

Selected extensions are useful if you direct incoming calls to a limited number of

 

extensions and wants to display only those extensions. Extensions are added or removed

 

from the Selected tab in the Options dialog box.

 

 

 

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Nortel Networks Attendant Console manual Directory tabs, Full, Assigned