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30Chapter 3 Using the Attendant Console window
Using keystroke commands
You can use keystroke commands to do many tasks quickly in Attendant Console.
Access keys
In Attendant Console, each menu and command has an underlined letter called an access key.
1Press the Alt key.
This gives you access to the menu names in the menu bar.
2Press the access key for the menu name. For example, to open the Edit menu, press Alt and then E.
3Press the access key for the desired command. For example, to select Caller Information from the Edit menu, press I and the Edit Caller Information dialog box appears.
Menu keystroke commands
Keystroke commands are shown beside some menu commands. To use these you press Ctrl key while you press another key. The keystroke commands are shown in the following tables.
Edit Menu keystroke commands
Cut | Ctrl+X |
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Copy | Ctrl+C |
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Paste | Ctrl+V |
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Dial Paste | Ctrl+D |
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Transfer Paste | Ctrl+T |
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Transfer Menu keystroke commands
1st Contact | F9 |
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2nd Contact | F10 |
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3rd Contact | F11 |
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Transfer to Target | Num Pad+ |
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Screen Transfer | Ctrl Num Pad+ |
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Caller Menu keystroke commands
Answer Next | Esc |
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Hold | Ctrl+H |
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Release | F12 |
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