Nortel Networks Attendant Console manual Using the Target list box, Using the Contacts boxes

48Chapter 4 Handling calls

Using the Target list box

After you answer a call, click the called extension to put it in the Target list box. There are four ways to find the correct extension when you are ready to process a call:

•“Using the Contacts boxes” on page 48

•“Using the Directory tabs” on page 49

•“Using the Directory Find box” on page 50

•“Using the Department list box” on page 51

Using the Contacts boxes

The Contacts boxes contain the extension numbers and names of the three most frequently called numbers that the caller requests. These caller contacts are listed from most frequently to least frequently called.

To the left of each Contact box is the current person status icon for that contact, and to the right of each Contact box is the person’s telephone status icon.

To transfer a caller to a frequently called number

1Double-click the telephone status icon. The call is forwarded to that extension.

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