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Nortel Networks Attendant Console manual P0936572

Models: Attendant Console

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94Index

D

Department box			39, 51
using	51
Dial DTMF Tones				28
Directory Find box				50
using	50
Directory list		11
Department column					43
employee information						43
Ext column		43
extension information						43
Name column			43
Notes column			43
sorting information					44
using	71
Directory list tab views					42, 49
BLF tab view			42
Full	42
Selected 42
Directory tab views
using	49
Disable Link Transfer					22
Disable VM Transfer 22
Do Not Disturb			43
DTMF button		32

F

File menu 24

Find button 40

Finding an employee record 72

Finding and editing caller information 70 Finding the correct extension 48

Full tab view 42 resetting 73

Full-time main attendant 12

G

Green Loop button 33

H

Handling a Callback call

Callback call 62

Help file 29

Help menu 29

Hold 28, 57

placing and retrieving calls 57 Hold button 34

Hunt Group 43

	E			I
	Edit Caller Information dialog box 35			I
	Edit Caller Information dialog box 35			In and Out buttons 32
	Caller ID Name 36			In and Out buttons 32
	Caller ID Name 36
	Caller ID Number	36		Introduction to Attendant Console 7
	Caller Type 35
	Company box 35			J
	Contacts 36			J
	Contacts 36			Join button		32
	Delete Caller button 36			Join button		32
	Find button 36			L
	New Caller button	36		L
	New Name button	36		LAN	92
	Record number 36			LAN	92
	Record number 36
	Save button 36			Link	28
	Edit Employee Information dialog box			Link button		32
	Assistant Extension box		39	Link Transfer button 22
	Contacts box 40			Link Transfer button 22
	Contacts box 40			Linking and Joining calls 60
	Department box 39			Linking and Joining calls 60
	Department box 39			Log to File		26
	Voice Message box	40		Log to File		26
	Voice Message box	40
	Edit menu 25			Loop button		12, 16, 19, 32, 46
	Extension			Loop Overflow icon 16, 24, 46
	creating an new name for		74
	finding 48
	Extension box 14
	Extension Directory report		79
	Extension, Attendant	11

	P0936572 02

Image 94

Nortel Networks Attendant Console manual P0936572

Contents

Business Communications Manager Attendant Console User Guide Copyright 2002 Nortel Networks TrademarksContents Chapter Handling calls Glossary Index Contents P0936572 Chapter Introduction to Attendant Console About Attendant ConsoleClient component Attendant Console componentsServer component Reports componentGraphical User Interface GUI Attendant Console featuresComputer compatibility Advanced software capabilitiesReports Choice of Attendant typesAbility to handle growth Chapter Getting started Configuring Attendant ConsoleTo configure Attendant Console Starting Attendant ConsoleFull-time main attendant Types of attendant setupsTo set or change the attendant’s extension number Part-time main attendant Backup attendant To set up the backup attendantGetting started Overflow attendant To set the overflow extensionSetting up an assistant attendant Assistant attendantTo view an assistant attendant’s assigned extensions Call notification Setting up other attendant featuresTo activate call notification To set the Attendant Console window to restore automatically Restoring the Attendant Console windowSetting the Attendant Selected option To display extensionsTo disable the Transfer Options Disabling Transfer optionsChapter Using the Attendant Console window Components of the Attendant Console windowFile menu Status barAttendant Console menus ExitEdit menu View menuMonitor Tools menuAttendant Log to FileTransfer menu Caller menu Target menuAttendant menu Help menuAccess keys Using keystroke commandsMenu keystroke commands Keystroke commands with the Alt key Using right-click capabilityTo use right-click capability To display the toolbar Using the toolbarToolbar buttons About Loop buttons Caller Type Using Caller Information optionsName CompanyPhone To access the Edit Caller Information dialog boxEdit Caller Information dialog box City, State/Province,Record Number Caller ID NameCaller ID Number ContactsUsing the call processing area Using the Attendant Console window Edit Employee Information dialog box Voice Mail Using the Directory options Full Directory tabsAssigned Directory list employee and extension information Directory list columnsSorting information in the Directory list To sort informationBasic call processing with Attendant Console Chapter Handling callsOther call processing functions To answer an incoming call Answering calls as an attendantTo show or hide inactive Loop buttons What the Loop buttons displayTo release a call Using the Contacts boxes Using the Target list boxTo transfer a caller to a frequently called number Using the Directory tabs To search by extension or nameUsing the Directory Find box Using the Department list box To search by departmentTo transfer using the Directory list To transfer using the Contacts boxTo transfer using the Target list box Transferring a callTo transfer a call to an outside number Parking calls and paging employees Parking, holding and screening callsTo park a call and page an employee To retrieve a parked call To view parked calls To place a call on Hold at an active extension Placing and retrieving calls on holdTo put an incoming call on hold To retrieve a call on HoldScreening calls To screen and transfer a callContacting employees using Voice Call Linking and Joining calls Creating a conference call To create a conference call to an outside numberTo respond to a Callback call Handling a callback callResponding to a callback that an extension did not answer Responding to a Callback that an employee returnsTo process an Assist call To process a Hold callTo process an IntAct call To transfer a call to an extension Making a call from your extensionTo place a call to an extension or outside number To make a call to an inside extensionTo speak to a caller Handling calls at an employee’s telephoneTo send a call to CallPilot To join a call with the current call Creating a new caller record Chapter Maintaining caller and employee informationMaintaining caller information To create a new caller record from an active callRefer to Parking calls and paging employees on To create a new caller record when there are no active calls To create a new caller record from a Caller IDTo edit a caller’s record Finding and editing caller informationTo find caller information To delete a caller recordMaintaining employee information Using the Directory listTo sort a column of information in the Directory Finding an employee record To search by nameTo reset the Full tab view Resetting the Full tab viewTo search for a person in a department To change the person status of an extension Editing employee informationTo add or change an extension To create a new name for an extensionUsing the Make Caller button To assign the name of an employee to a caller recordTo select from the list of notes Adding notes to employee recordsTo type a note To save employee edit changes Maintaining caller and employee information P0936572 About Attendant Console reports Chapter Generating reportsReport types About the Reports window To open the Reports windowComponents of the Reports window Database boxInformation list box Information list box contains the report type informationPeriod list box List box Employees and Customers optionsCustomer and Employee Selection dialog box Customer and EmployeeSelecting a report type Creating and viewing reportsLoading the database To load the databaseTo select a report of one week Setting the report periodTo set the report period To select a report of one monthTo clear a date Selecting employees and customers for the report To select employees or customersTo create a report Creating the reportViewing the report To change the displayed page from the keyboardPrinting a report To print a reportGlossary Main attendant Hunt GroupInternal call Networked modelIndex NumericsP0936572 Person status icon P0936572