Nortel Networks Attendant Console manual Directory list employee and extension information

Chapter 3 Using the Attendant Console window 43

Directory list employee and extension information

Each Directory list tab view shows the following employee and extension information..

Note: The first two columns are not labeled and contain only icons, not text.

person status	This is the leftmost column in the Directory list views and does not have a column
icon	heading. It can contain an icon or be blank. The person status icon shows the location of
	the employee. Refer to “Using the Directory options” on page 41.
telephone status	This is the second column from the left in the Directory list views and does not have a
icon	column heading. The telephone icons show the current status of the telephones
	connected to the Business Communications Manager 2.5 system. They also show
	additional information such as whether the extension is ready to receive calls or is on Do
	Not Disturb (DND). The telephone icons are:

Available for calls

Do Not Disturb

Call Forwarded

On-hook

Off-hook

Note: A Hunt Group is a group of telephones that can be called by a single number. Hunt Groups are configured in your Business Communications Manager 2.5 system. The telephone status icon for a Hunt Group extension is blue and always indicates on-hook.

Directory list columns

Name	The first labeled column on the left, containing the names of employees.
Ext	Contains telephone extensions.
Notes	Displays additional information about the employee that you enter. Notes can be edited
	only from the Notes list box at the top of the Directory dialog box.
Department	Displays the name of the department to which the employee belongs. Enter the
	department by clicking the Edit button, clicking Employee Information and using the Edit
	Employee Information dialog box. Refer to “Maintaining caller information” on page 67.

Attendant Console User Guide