Nortel Networks Attendant Console manual Caller menu, Target menu

28 Chapter 3 Using the Attendant Console window

Caller menu

		Answer Next		Answers the next call in the queue.
		Hold		Places an active call on hold. The Hold button
				performs the same function. Refer to “Parking,
				holding and screening calls” on page 54.
		Release		Disconnects the active call. The Release button
				performs the same function.
		Park		Parks the active call so you can page the person
				whose extension is in the Target list box. A list of all
				parked calls appears in the Parked Calls dialog box
				when you click View Parked Calls on the Caller
				menu. You can retrieve the call from the View
				Parked Calls dialog box by pressing the Retrieve
				button. For more information on viewing parked
				calls, refer to “Parking, holding and screening calls”
				on page 54. The Park/Page button performs the
				same function.
		Join Caller		Connects two callers by joining the active call with
				the call on hold. Refer to “Linking and Joining calls”
				on page 60.
		View Parked		Opens the Parked Calls dialog box, which displays
		Calls		calls parked by all attendants. A call can be
				retrieved by any attendant or from any telephone on
				the Business Communications Manager 2.5
				system. For more information, refer to “Linking and
				Joining calls” on page 60.
Target menu
	Call		Initiates a call from your extension to the number in the
			Target list box. The Call button performs the same
			function.
	Voice Call		Places a voice call from the Attendant to the extension
			in the Target list box. For more information, refer to
			“Contacting employees using Voice Call” on page 59.
	Dial DTMF		Dials DTMF-tone digits to the external number in the
	Tones		Target list box. This must be used in conjunction with
			the Link button and with outdialing on an active line to
			access other systems or carriers (for example,
			Centrex).
	Link		Accesses (hookflash) Centrex or CO line features
			(such as off-premise transfer or conference) or other
			systems or carriers while on an incoming call. Click the
			Link button while on an incoming call to place the caller
			on hold and generate a Link signal (also called flash or
			recall) on the active line. The DTMF button is used with
			the Link button to outdial the digits in the Target list
			box. For more information, refer to “Linking and Joining
			calls” on page 60.

P0936572 02