72Chapter 5 Maintaining caller and employee information
Finding an employee record
You can search for an employee by name, by department or by an individual within a department.
You can search by an employee’s name two ways:
•On the Edit Employee Information dialog box click the Edit button and then click the Find button
•On the Attendant Console window, in the Directory list box, click the Find button.
To search by name
1In the Attendant Console window, in the Directory options, click the Edit button.
The Edit Employee Information dialog box appears. For more information, refer to “The Edit Employee Information dialog box” on page 39.
2Click the Find button.
The Find dialog box appears.
3In the Name box, type the first letter or letters of the employee’s last name.
If the employee’s first name is used instead of their last name, type the first letter or letters of the employee’s first name.
4Click the OK button or press the Enter key.
The Find dialog box closes. Any matching names appear in the Name box of the Edit Employee Information dialog box.
To search by name on any Directory list box on the Attendant window
1In the Find box on the Attendant Console window type the first letters of the person’s last or first name, according to how names are listed in the Directory list’s Name column.
2Click the Find button.
Any names that match the letters you enter appear in a list in the Full tab Directory view.
To search by department
1In the Directory options, click Department list box arrow.
A list of the departments associated with extensions appear in the list. The name of the department for each extension appears in the Edit Employee Information dialog box.
2Select the department name from the list and the department name appears in the Department box.
3Click the Find button.
Any extensions that match the department appear in a list in the Full tab Directory view.
Note: A department search takes priority over a name search.
P0936572 02
