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Chapter 1
Introduction to Attendant Console
About Attendant Console
Attendant Console is a
This guide tells an attendant how to set up and use Attendant Console, and how to use Attendant Console setups that meet your business’ call handling needs.
You can customise Attendant Console to suit your company’s call management needs. Your telephone attendant uses Attendant Console’s graphical user interface to:
•originate calls
•answer and manage multiple calls
•view a company’s name before answering a call
•record, add and change caller information for future use
•quickly access information about a caller
•transfer calls to employees or their voice message mailbox
•send the caller’s name to the employee’s telephone display
•park calls and page employees
•view information in a Directory about your company’s employees such as their extension number, person status and telephone status
•create and print reports showing how incoming calls are handled
•view the status of extensions in the company’s Attendant Console system
Attendant Console User Guide