Index 95

M

Main attendant, full-time 12 Maintaining caller information 67 Maintaining employee information 71 Making a call from the attendant’s extension 64 Managing calls using telephone display buttons 65

Menu bar using 24

My Extension 12

My extension rings 19

N

Name box 35, 39, 70

Networked model 92

New Caller button 69

New Name button 40

O

Off-hook

43

 

One Month button

83

One Week button

83

On-hook

43

 

Options

26

 

Options dialog box

11, 12

Selected tab 21

 

Orange Loop button 33

Out button 14

 

Overflow attendant

9, 16

P

Page button 37

 

 

Park 28

 

 

Park/Page button

34

 

Parked calls box

54

 

Parking calls and paging employees

54

Parking, holding and screening calls

54

Part-time main attendant 13

 

Period list box 83

 

Person status icon

43

 

Phone box 39

 

 

Placing and retrieving calls on Hold

57

Postal Code of an employee 39

 

R

Record Number box 40

Red Loop button 33

Redirect calls to 14, 16

Release 28

Release button 34

Reports 26 All button 84

calls by customers 79 calls to employees 79 Customer/Employee button 84 Database box 81

extension directory 79 Information list box 82 Select button 84

Reports window 80 using 80

Resetting the Full tab view 73

Restore minimised Attendant Console screen when 20

Restoring Attendant Console window 20

Right-click capability 31 using 31

Ringing 33

Ringing Assigned Extension 33

S

Save button 40

Screen Transfer 27

Screening calls 58

Search by department 72

Search for an individual 73

Selected extensions box 21

Selected tab

Directory list 21

Options dialog box 21

Selected tab view 42

Shared system 92

Standalone model 92

Starting the Client component 11

State/Province box 39

Status Bar 24

Attendant Console User Guide

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Image 95
Nortel Networks Attendant Console manual Person status icon